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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy to find what I was looking for. Instructions for measurements very clear. Image upload very useful.
Easy to find what I was looking for. Instructions for measurements very clear. Image upload very useful.
I received a cover but it'd not a trailer cover and doesn't fit snug around each corner. I've raised the a few times on the chat on 11th June but heard nothing since chasing yesterday. The cover isn't suitable. Not big enough and not enough brass holes to pull and tie down. I would like a refund or a properly made trailer cover to fit or I'd need a bigger cover. Please can you look into this?
Satisfactory and speedy outcome by a company anguish to succeed and give customer satisfaction.
Easy enough to order. Cover is just what I needed. Didn't realise it was made in India hence longer delivery but I would order again
Quite easy to order what, I hope, Is what I need.
Very happy with our purchases fit our furniture and fire pit perfectly
Despite some negative reviews had a very good experience with high quality goods sent from India within the advertised time scale
It almost seemed too good to be true, when I first looked at the site. Customised cover reasonable priced, I was sceptic - but great order process, as well as support, and as my unit didn't fit the standard options, I was pleased with the ability to upload picture and to my surprised I received a design to approve before production started, and it was spot on. Received it some days ago, and it fits perfectly! I'm really pleased with the service and will definitely use again!
No issues. Product delivered on time, fits well and looks well made.
Great instructions on the website for what measurements were needed. Product arrived today and fits perfectly.
Absolutely no issues. Great communications. Great service!
Well made and a lovely finish, but lost 1 star as not packed very well which meant it was very creased, hopefully can get these out.
Spoke on the chat with representative, and advised wanted to use for a pull in and out cover, to have flexibility of shade and sun. Recommended the 12in spacing.
Ordering was ok. Delivery was quicker than advertised, especially as product came from India!
Quality of product was good, however "too heavy" to be used as pull in and pull out. With only side grommets to run the cable, it "sags" in the middle - this maybe due to size? 100in x 114in.
The grommet holes were supposed to 12in apart but differed along the whole length and width of the cover, with the holes also not aligning with the other side!
Am having to look and see if can adapt the cover and see if I can install grommets along the centre to enable an extra cable to be run and reduce the "sag", or install as a permanent fixture.
So far very good - arrived promptly and seems well made.
The only issue is that when placing an order do not expect Cover and All to show on your statement, instead it is a London Print Banner company. This caused me to question the transaction as I simply did not recognise the payee.
Ordered two covers for garden sun loungers which I couldn't find covers for. Sent the measurements and within a week they arrived and the quality and fit are perfect.
Excellent customer service. Easy to follow website. Quick responses to my queries.
Prompt delivery and was just what I wanted.
Excellent customer service. Easy to follow website. Quick responses to my queries.
Cover has arrived and Ok but shipped from India which took an age. Should be more upfront about where the company is based.
The covers are of high quality, very pleased with their finish, would buy again!
Clear explanations for how to measure. Easy to order. Good quality finish.
Looked everywhere for cushion covers as needed an unusual size, very pleased with covers, well made and a very good price. Would have given 5 stars. But fedex didn't deliver until 2 days after the delivery date. Shame as I would probably have ordered again. But don't want to wait in for delivery's that don't turn up.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

