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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Good quality cover made to order
June 22, 2021
Updated review

Easy order process, good range of covers and ability to choose a custom size

Date of experience: June 22, 2021

Easy order process
June 7, 2021
Previous review

Easy order process

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Fast service. Excellent product
June 22, 2021

The table cover was really well made and delivered earlier than indicated. Very happy with it

Date of experience: June 22, 2021
GB
1 review
0 helpful votes
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Fire pit table cover
June 22, 2021

Could not be happier with this cover will def order again

Date of experience: June 22, 2021
GB
1 review
0 helpful votes
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Great company
June 22, 2021
Updated review

Great communication when order was placed. Was placed. Product seems good quality

Date of experience: June 22, 2021

Straightforward so far
June 1, 2021
Previous review

Straightforward so far

Date of experience: June 1, 2021
GB
1 review
0 helpful votes
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Very proactive
June 22, 2021
Updated review

Very easy to deal with. Product is better than expected

Date of experience: June 22, 2021

Very easy to deal with
June 7, 2021
Previous review

Very easy to deal with

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Great
June 22, 2021

Ordered custom made covers for our new garden furniture, as i couldnt find any ready made ones to fit. They were a little expensive compared to ready made ones, but the quality is far superior. You have to pay extra for quality, and as the furniture being covered wasnt cheap, we decided superior covers were the better option. They arrived very quickly and we arent disappointed. They fit like a glove and unlike cheaper versions, they are unlikely to rip or blow away on a windy day, so they seem perfect.

Date of experience: June 22, 2021
Brazil
1 review
0 helpful votes
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All Good
June 22, 2021

Everything was positive from the outset, i ordered online but had to make an amendment and called teh helpdesj who were very helpful, the products arrived and feel like a quality product - much better than the cover they replaced, the fit was perfect and i really feel these will last a long time.

Date of experience: June 22, 2021
GB
1 review
0 helpful votes
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After realising my measurements were not correct, I immediately sent an email with the correct ones and was contacted on the chat helpline. As this cover was three times the price of previous covers I was anxious about the fit but was hugely relieved when it arrived as it is a perfect fit.

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Cushion covers
June 21, 2021

My order arrived before the date and product was perfect and just what I wanted I would recommend you every time. Thamk you.

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Exceptional Service
June 21, 2021

It was amazing the service received, from trying to source the most suitable material and finishing to delivering and follow up

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Made to measure cover
June 21, 2021

Very pleased with cover, but a bit disappointed with drawstrings, don't tighten very well

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Parasol and table covers
June 21, 2021
Updated review

I said previously "If the quality is as high as the price they'll be worth it." They are. Good quality material, well made, and fit perfectly.

Date of experience: June 21, 2021

If the quality is as high as the price they'll be worth...
June 2, 2021
Previous review

If the quality is as high as the price they'll be worth it.

Date of experience: June 2, 2021
GB
1 review
0 helpful votes
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Unfortunately it was not a great experience.

When the cover arrived it turned out, it was not what I expected. It is a really heavy duty rubberised material that is completely non breathable with the result that my cast iron chimenea will corrode under it due to the fact that moisture builds up inside and it feels wet even on a dry day. Not great! Should have been made clear on the description that it is certainly not adequate for cast iron chimeneas and possibly not for ceramic ones either.

Also the very large standard delivery charge and time of delivery should have been made clear from the start. It is quite misleading to believe you are going to be charged one price only to find at the end of the process that you will be paying a third more on delivery. Plus the web page leads you to believe you are ordering from a UK website when in fact it is an american website with production in India; the result a 3 week delivery delay.

Date of experience: June 21, 2021

The very large standard delivery charge and time of...
June 18, 2021
Previous review

The very large standard delivery charge and time of delivery should have been made clear from the start. It is quite misleading to believe you are going to be charged one price only to find at the end of the process that you will be paying a third more on delivery and that you will have to wait 3 weeks for delivery as it is shipped from abroad.

Date of experience: May 19, 2021
GB
1 review
0 helpful votes
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Fantastic
June 21, 2021

Delivered and fits is great gave 5 stars to both but only allowing 4 stars

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Table and armchair covers
June 21, 2021

Great service, easy website, helpful staff. Very good quality

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Table cover
June 20, 2021

I am very pleased with my purchase. I was unable to buy a cover to fit my wooden table so found the site which made them. The site was easy to use, offered help with how to measure equipment. Great customer service and parcel arrived earlier than estimated. The cover is well made and fits well.

Date of experience: June 20, 2021
GB
1 review
0 helpful votes
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Garden furniture covers.
June 20, 2021

Absolutely fantastic product. Well made sizes all correct and good quality material. Highly recommend.

Date of experience: June 20, 2021
GB
1 review
0 helpful votes
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Poor Srrvice
July 20, 2021

Free delivery means no delivery. I placed my order and the order confirmation came back with a three week delivery date. Three days after placing the order I was told one item was ready I have now received that then 3 days later I was told the other item was ready but they haven't delivered it yet!

Date of experience: June 19, 2021
GB
1 review
0 helpful votes
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Great covers
June 19, 2021

Very high quality covers, thick heavy material. Delighted with the product and the time it took to make and deliver

Date of experience: June 19, 2021
GB
1 review
0 helpful votes
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Good quality
July 19, 2021
Updated review

Delivery and product first class but disappointed with colour described as blue and appeared light blue on website but a lot darker

Date of experience: June 19, 2021

Very good up to now
June 2, 2021
Previous review

Very good up to now

Date of experience: June 2, 2021