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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy order process, good range of covers and ability to choose a custom size
The table cover was really well made and delivered earlier than indicated. Very happy with it
Could not be happier with this cover will def order again
Great communication when order was placed. Was placed. Product seems good quality
Ordered custom made covers for our new garden furniture, as i couldnt find any ready made ones to fit. They were a little expensive compared to ready made ones, but the quality is far superior. You have to pay extra for quality, and as the furniture being covered wasnt cheap, we decided superior covers were the better option. They arrived very quickly and we arent disappointed. They fit like a glove and unlike cheaper versions, they are unlikely to rip or blow away on a windy day, so they seem perfect.
Everything was positive from the outset, i ordered online but had to make an amendment and called teh helpdesj who were very helpful, the products arrived and feel like a quality product - much better than the cover they replaced, the fit was perfect and i really feel these will last a long time.
After realising my measurements were not correct, I immediately sent an email with the correct ones and was contacted on the chat helpline. As this cover was three times the price of previous covers I was anxious about the fit but was hugely relieved when it arrived as it is a perfect fit.
My order arrived before the date and product was perfect and just what I wanted I would recommend you every time. Thamk you.
It was amazing the service received, from trying to source the most suitable material and finishing to delivering and follow up
Very pleased with cover, but a bit disappointed with drawstrings, don't tighten very well
I said previously "If the quality is as high as the price they'll be worth it." They are. Good quality material, well made, and fit perfectly.
If the quality is as high as the price they'll be worth it.
Unfortunately it was not a great experience.
When the cover arrived it turned out, it was not what I expected. It is a really heavy duty rubberised material that is completely non breathable with the result that my cast iron chimenea will corrode under it due to the fact that moisture builds up inside and it feels wet even on a dry day. Not great! Should have been made clear on the description that it is certainly not adequate for cast iron chimeneas and possibly not for ceramic ones either.
Also the very large standard delivery charge and time of delivery should have been made clear from the start. It is quite misleading to believe you are going to be charged one price only to find at the end of the process that you will be paying a third more on delivery. Plus the web page leads you to believe you are ordering from a UK website when in fact it is an american website with production in India; the result a 3 week delivery delay.
The very large standard delivery charge and time of delivery should have been made clear from the start. It is quite misleading to believe you are going to be charged one price only to find at the end of the process that you will be paying a third more on delivery and that you will have to wait 3 weeks for delivery as it is shipped from abroad.
I am very pleased with my purchase. I was unable to buy a cover to fit my wooden table so found the site which made them. The site was easy to use, offered help with how to measure equipment. Great customer service and parcel arrived earlier than estimated. The cover is well made and fits well.
Absolutely fantastic product. Well made sizes all correct and good quality material. Highly recommend.
Free delivery means no delivery. I placed my order and the order confirmation came back with a three week delivery date. Three days after placing the order I was told one item was ready I have now received that then 3 days later I was told the other item was ready but they haven't delivered it yet!
Very high quality covers, thick heavy material. Delighted with the product and the time it took to make and deliver
Delivery and product first class but disappointed with colour described as blue and appeared light blue on website but a lot darker
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

