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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Great service
June 24, 2021

They delivered what had been asked. Allowed me to review and make changes to my order and understood the instructions I had given.

Date of experience: June 24, 2021
Georgia
4 reviews
0 helpful votes
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My experience with them have been great and they definitely do try to make it a great experience for the customer.

Date of experience: June 24, 2021

Convient and easy to follow
June 7, 2021
Previous review

Convient and easy to follow. Thank you

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Great new covers for our Deck Furniture Cushions
June 24, 2021
Updated review

The custom online design worked really well. We were able to order 6 bespoke size cushion covers so that our expanded deck furniture all matched.

Date of experience: June 24, 2021

Online Custom design works well
June 5, 2021
Previous review

Online Custom design works well

Date of experience: June 5, 2021
GB
1 review
0 helpful votes
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Very satisfied
June 24, 2021
Updated review

A very useful service as I haven't been able to find cushion covers for my Rattan sofa anywhere for my measurements.

Date of experience: June 24, 2021

A very useful service as I haven't been able to find...
June 7, 2021
Previous review

A very useful service as I haven't been able to find cushion covers for my Rattan sofa anywhere for my measurements.

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Very satisfactory - sorry haven't got the time but it's satisfying a short term need with my puppy and when she is potty trained it will be useful for other things

Date of experience: June 24, 2021

Very satisfactory
June 11, 2021
Previous review

Very satisfactory

Date of experience: June 11, 2021
GB
1 review
0 helpful votes
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Wrong item delivered
July 24, 2021

I ordered two different covers but the one that was delivered was for someone else and were not advised of it's arrival. Also I keep getting 'revised' delivery dates but the date is always 1st July.

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Just the job
June 24, 2021
Updated review

Perfect fit, good quality and easy ordering. Well worth the investment in a custom fit to protect our furniture.

Date of experience: June 24, 2021

Easy to order, clear instructions, introductory discount
June 1, 2021
Previous review

Easy to order, clear instructions, introductory discount

Date of experience: June 1, 2021
GB
1 review
0 helpful votes
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The Sail was ok, but overpriced, poor delivery
July 24, 2021
Updated review

The sail will do the job we intended it for but annoyed when we paid the high delivery price for faster delivery but it did not arrive when we were told, it was 3 days late. Would not reccommend. Next time we will buy ready made, far cheaper, & we will modify ourselves.

Date of experience: June 24, 2021

Quite straightforward
May 31, 2021
Previous review

Quite straightforward

Date of experience: May 31, 2021
GB
1 review
0 helpful votes
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Good fit and strong
June 24, 2021

No problems and arrived earlier than expected - excellent

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Excellence
June 24, 2021

I was delighted with the quality of the finished product and surprised that the resultant appearance and finish was so much more superior than anything I have experienced in the past particularly from just a few simple measurements. The delivery service was also above reproacn

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Hasn't arrived not help
July 24, 2021

Hasn't arrived appalling service
No contact from them

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Fabulous
June 24, 2021

Quality is exceptional! I was kept informed throughout my order process and they were delivered 1 day early. My order was replacement cushion covers. The sizes were exact as per measurement. I chose the basic fabric and the quality is exceptional and exceeded expectations. The zips are strong and the cushions are very well made would highly recommend.

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Perfect product
June 24, 2021
Updated review

Had query about the order which was resolved via 'chat' in a few minutes

Date of experience: June 24, 2021

Had query about the order which was resolved via 'chat'...
June 2, 2021
Previous review

Had query about the order which was resolved via 'chat' in a few minutes

Date of experience: June 2, 2021
GB
1 review
0 helpful votes
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Great service and product
June 24, 2021

A smooth transition from design to delivery and cover fits like a gloveand looks great.
Thankyou

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Great quality
June 24, 2021

Great quality covers that arrived well before estimated delivery time and fitted superbly - will deinitely use again!

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Good product
June 24, 2021

Got a good product for a good price and overall happy and would use them again. I didn't give the full five stars as we had a question about the FedEX tracking and when we called up and eventually got through to customer service we were somewhat palmed off.

I had had an email from covers and all saying an expected delivery date and well as the fedEX tracking information - which at the time I didn't look into. The expected delivery date from covers and all came and went with no delivery so I checked the tracking info and was given a different date one week later. So I waited for that date and again that date came and went with no delivery. When I re checked the tracking info I was told my item was being held at customs and there was now no expected delivery date. This is when I tried to call customer services to find out what was going on and I was simply told the fedEX website was down and they couldn't help... luckily the item turned up a day or two later but I wasn't impressed with the customer service at all. But very happy with the product

Date of experience: June 24, 2021
GB
2 reviews
0 helpful votes
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Well done
June 24, 2021

Product very good quality and service delivery very prompt thanks

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Fast and accurate
June 24, 2021

Excellent service, easy to purchase. Lots of communication and speedy delivery

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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BBQ Cover
June 24, 2021

Over all service great, quick response and end result exactly what I required

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Bbq cover
June 24, 2021

Product arrived promptly and was by far the best cover I had purchased in the last 10 years, really good quality and very durable.
Would highly recommend

Date of experience: June 24, 2021