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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
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14,842 reviews

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GB
1 review
0 helpful votes
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I cannot speak highly enough of this company. The level of communication about our bespoke cover was exceptional.
We are so impressed with the quality and fit of the cover. We went for the best option and we are so glad we did. The cover is completely waterproof, just as described!

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Exceptional
June 26, 2021
Updated review

The covers are just what we ordered and more. The quality and finish is exceptional.

Date of experience: June 26, 2021

All good so far
June 10, 2021
Previous review

All good so far

Date of experience: June 10, 2021
GB
1 review
0 helpful votes
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Wrong order received
July 26, 2021

Unfortunately I have received someone else's order. I have sent pictures and now awaiting your earliest response.

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Great quality
June 26, 2021
Updated review

The ordering process was easy. My order was delivered earlier than I expected and the quality of the screening is excellent.
The only problem was that I was not going to be at home when the delivery by UPS was to be made so I changed my preference to be delivered to a local newsagent who accepts UPS parcels. However UPS delivered the parcel to my home address the day after the promised date then emailed me the following day to say it had been delivered to the newsagents. This was not the fault of Cover & All and seems to have been some sort of admin error by UPS

Date of experience: June 26, 2021

The ordering process was easy
June 13, 2021
Previous review

The ordering process was easy.

Date of experience: June 13, 2021
GB
1 review
0 helpful votes
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Made to Measure
June 26, 2021

Amazing service, product and arrived well wrapped and when expected

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Fantastic service
June 26, 2021

Professional service. Products great quality. No fuss and get what you ask for without any problems.

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Was expecting more
July 26, 2021
Updated review

All quick and simple to order and it fits the area I wanted covered however it provides no cover from rain just comes straight through. This was a sail sun shade and appreciate protection from sun is aim but would nice to have a cover that you could sit under of light shower. Based on fact they provide covers for all sorts I would have thought waterproof option is available?

Date of experience: June 26, 2021

All quick and simple
May 31, 2021
Previous review

All quick and simple

Date of experience: May 31, 2021
GB
1 review
0 helpful votes
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Oversized
July 26, 2021

This was a custom triangular sail shade. I measured out the fitting points and calculated the sail dimensions allowing 300mm at each corner. When it came it had been made significantly bigger than my dimensions and with the stretch it almost fitted directly on to the fixing points. To make it fit I've had to dump the overpriced fittings that I bought with it and visit a chandlers for some much shorter ones to get some tension into it and make it look reasonably good. However one of the seams is not a smooth curve with result that the sail can't be pulled taught in that area.

Date of experience: June 26, 2021
GB
1 review
0 helpful votes
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Great service
June 26, 2021

Easy to use ordering system, delivered on time, hugh quality materials

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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High quality cover that fits well
June 25, 2021
Updated review

Easy to use site. Cover took about three weeks to arrive but very pleased with fit and quality when it did come.

Date of experience: June 25, 2021

Easy to use site
June 3, 2021
Previous review

Easy to use site.

Date of experience: June 3, 2021
Ireland
1 review
0 helpful votes
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Tarpaulin clear covering
June 25, 2021

We ordered 2 clear plastic tarpaulin covers to hang from decking area. Very satisfied with product, excellent service as we made a few changes with gromits & very quick delivery

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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Outside table and chair set
June 25, 2021

Ordered through website no problem, next day telephoned the Scottish phone number to say I forgot the drawstring…surprised to find I was speaking to the States. No problem! Very pleased with cover that was delivered 2 days earlier than said.
Brilliant service!

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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Bespoke no problem
June 25, 2021
Updated review

Very good but web site instructions about add-ons are unclear as I want the zipper and the draw string and the tie downs which you can't specify together

Date of experience: June 25, 2021

Very good but Instructions about add-ons are unclear...
May 3, 2021
Previous review

Very good but Instructions about add-ons are unclear as I want the zipper and the draw string and the tie downs which you can't specify together

Date of experience: May 3, 2021
GB
2 reviews
0 helpful votes
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Cover for single Rattan Chair
June 25, 2021
Updated review

Just a bit pricey for a simple box shape to fit my chair.

Date of experience: June 25, 2021

Just a bit pricey
June 10, 2021
Previous review

Just a bit pricey

Date of experience: June 9, 2021
GB
1 review
0 helpful votes
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Very Poor Service
July 25, 2021

Ordered 2 different items with individual personalisation. Artwork took two attempts to be read and understood (2 unnecessary days lost). First parcel delivery date missed by four days and then second delivery date missed by a further day (5 further days lost). Items finally arrive and each item has the personalisation belonging to the other item. Pictures sent and awaiting explanation.

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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I purchased a skylight cover. The product itself is good and is fit for purpose. My issue is with the website and product descriptions. Nowhere is it stated that the cover is manufactured in India nor that the company is US based. This would have impacted my purchasing decisions. That being said, the customer service team refunded shipping costs and I was satisfied with that outcome.

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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Just what I needed.
June 25, 2021

This was just what we needed to cover our sound desk.

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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Well made, good fit!
June 25, 2021

It might have been easier if the dimension descriptors on the website were Length (L) Width (W) and Height (H) and units in metric instead of imperial. But can't fault the quality of the product!

Date of experience: June 25, 2021
GB
1 review
0 helpful votes
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Cover for sofa
June 24, 2021
Updated review

They were unable to take on board my specific requirements, which amounted to fairly minor adjustments to their standard design - it could be a ‘lost in translation' issue. Consequently, the final product retained a strict adherence to one of their templates. However, although the delivered product was not exactly what I wanted, I could not fault the quality. It was made to a very high standard, the material was excellent and the colour (sky blue) much better than I had expected. Regardless of my initial frustrations, very satisfied with final product.

Date of experience: June 24, 2021

So far so good, just hope you can assist if the design...
June 4, 2021
Previous review

So far so good, just hope you can assist if the design needs customising.

Date of experience: June 4, 2021
GB
1 review
0 helpful votes
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Removable covers
June 24, 2021

Very pleased with covers for my patio seating. Quality fabric, sturdy zips and well made to correct measurements.

Date of experience: June 24, 2021