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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I cannot speak highly enough of this company. The level of communication about our bespoke cover was exceptional.
We are so impressed with the quality and fit of the cover. We went for the best option and we are so glad we did. The cover is completely waterproof, just as described!
The covers are just what we ordered and more. The quality and finish is exceptional.
Unfortunately I have received someone else's order. I have sent pictures and now awaiting your earliest response.
The ordering process was easy. My order was delivered earlier than I expected and the quality of the screening is excellent.
The only problem was that I was not going to be at home when the delivery by UPS was to be made so I changed my preference to be delivered to a local newsagent who accepts UPS parcels. However UPS delivered the parcel to my home address the day after the promised date then emailed me the following day to say it had been delivered to the newsagents. This was not the fault of Cover & All and seems to have been some sort of admin error by UPS
Professional service. Products great quality. No fuss and get what you ask for without any problems.
All quick and simple to order and it fits the area I wanted covered however it provides no cover from rain just comes straight through. This was a sail sun shade and appreciate protection from sun is aim but would nice to have a cover that you could sit under of light shower. Based on fact they provide covers for all sorts I would have thought waterproof option is available?
This was a custom triangular sail shade. I measured out the fitting points and calculated the sail dimensions allowing 300mm at each corner. When it came it had been made significantly bigger than my dimensions and with the stretch it almost fitted directly on to the fixing points. To make it fit I've had to dump the overpriced fittings that I bought with it and visit a chandlers for some much shorter ones to get some tension into it and make it look reasonably good. However one of the seams is not a smooth curve with result that the sail can't be pulled taught in that area.
Easy to use site. Cover took about three weeks to arrive but very pleased with fit and quality when it did come.
We ordered 2 clear plastic tarpaulin covers to hang from decking area. Very satisfied with product, excellent service as we made a few changes with gromits & very quick delivery
Ordered through website no problem, next day telephoned the Scottish phone number to say I forgot the drawstring…surprised to find I was speaking to the States. No problem! Very pleased with cover that was delivered 2 days earlier than said.
Brilliant service!
Very good but web site instructions about add-ons are unclear as I want the zipper and the draw string and the tie downs which you can't specify together
Very good but Instructions about add-ons are unclear as I want the zipper and the draw string and the tie downs which you can't specify together
Just a bit pricey for a simple box shape to fit my chair.
Ordered 2 different items with individual personalisation. Artwork took two attempts to be read and understood (2 unnecessary days lost). First parcel delivery date missed by four days and then second delivery date missed by a further day (5 further days lost). Items finally arrive and each item has the personalisation belonging to the other item. Pictures sent and awaiting explanation.
I purchased a skylight cover. The product itself is good and is fit for purpose. My issue is with the website and product descriptions. Nowhere is it stated that the cover is manufactured in India nor that the company is US based. This would have impacted my purchasing decisions. That being said, the customer service team refunded shipping costs and I was satisfied with that outcome.
It might have been easier if the dimension descriptors on the website were Length (L) Width (W) and Height (H) and units in metric instead of imperial. But can't fault the quality of the product!
They were unable to take on board my specific requirements, which amounted to fairly minor adjustments to their standard design - it could be a ‘lost in translation' issue. Consequently, the final product retained a strict adherence to one of their templates. However, although the delivered product was not exactly what I wanted, I could not fault the quality. It was made to a very high standard, the material was excellent and the colour (sky blue) much better than I had expected. Regardless of my initial frustrations, very satisfied with final product.
So far so good, just hope you can assist if the design needs customising.
Very pleased with covers for my patio seating. Quality fabric, sturdy zips and well made to correct measurements.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

