On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Despite some good customer service replacing defective products, the product continues to fail to meet requirements.
A recent request for a refund was ignored and the company sent out air bags to try and resolve the problem. These have not worked and I did not request them. The company is trying hard in terms of replacing the product, but none of the replacements work and I just want my money back. I will happily return the covers.
All good apart from drop down boxes which kept obscuring what I was doing on screen when I was trying to input data and place my order.
Took many e-mails to get the measurements right but we got there in the end. Great stuff
Quick and easy great stuff shame delivery takes so long
Got confused with the measurements but the diagram helped once i realised what it was there for then it became easy
Got confused with the measurements but the diagram helped once i realised what it was there for then it became easy
Item arrived ahead of time, well packed and in perfect condition. Thank you.
Good quality products and good communication. The tracking facility was very helpful.
Having previously ordered covers for our garden furniture from Cover & All, with which we are very happy, we realised we needed something to keep them in over the summer. The obvious solution was a storage bag. We also needed some air bags to stop rain collecting in pools on top of the table cover. We ordered four of these in the largest size to give us flexibility with how they're arranged; you can blow them up as much or little as you like. The storage bag is in the same Max Beige fabric which blends well with our stone walls and looks natural in the garden. At first, I thought the storage bag wouldn't be big enough as it looks quite compact, but it is actually just the right size.
Good offer and appreciate quality of covers previously ordered.
Correct dimensions for a triangle given, but I received a thong looking item which does not cover the triangular area as all sides were concave. Totall waste of money.
Hello Jenna. We are sorry you feel that way. Please accept our apologies if our phone support did not meet your expectations.
We have reviewed the call recording and found that our associate did explain how to raise a ticket with pictures of the product showing the problem. With product complaints, investigation may be required across multiple teams which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is never to make it difficult for you and we're happy to call you once the investigation is complete.
As requested kindly raise a ticket by signing into your Coversandall account so that our Quality team can investigate this promptly and provide an appropriate resolution to your concern.
Quick and easy to use. Quality is great and unbelievable service from Cover & All.
Very good website easy to use very informative easy to see products and change measurements to suit
Very good website easy to use very informative
Cushion covers too small, returns process is horrendous. I will never use them again.
Hello Mark. We are sorry to note your disappointment with your cushion covers.
We passionately handcraft hundreds of custom covers every day. Admittedly, sometimes we make a mistake and we are firmly committed to making it right once the error is established.
To validate that we have erred, pictures (or in some cases a video) clearly demonstrating the incorrect measurements are necessary and also mentioned as a requirement in our Terms of Use. Considering the amount of work and material that go into making each cover, we feel it is fair that the error be pointed out beyond doubt. Our intent is certainly not to make it difficult or inconvenient for you, and we apologize if that is the impression we projected.
Regrettably, the pictures you shared show the cover sagging significantly, which understandably affects the measurement. One of the pictures shows the measurement from edge (piping) to edge as 66.25". Hence, we are confident that when measured flat and taut, the cover will measure the ordered size (67.25").
Per the last communication by our Quality team, kindly share appropriate pictures or a video clearly demonstrating the incorrect size. We are eager to resolve this without delay - especially if we have indeed made an error in the size.
Received the covers for my first order today - very pleased
Delighted with the quick response and the quality of the product
Received the covers for my first order today - very pleased
Great service from start to finish. They checked the dimension were accurate and kept me up-to-date every step of the way.
CUSTOMER SERVICE WAS 5*.
VERY PATIENT, UNDERSTANDING THE CUSTOMER NEEDS AND CHANGING REQUIREMENTS TO SUIT.
The Tarpauline was cut exactly to size, delivered quickly and was perfect for the purpose for which it was needed.
Very happy with customer service
I was contacted many times for more detailed measurements and was quite happy as I thought it would be a better fit
Sally, while we are thankful for your appreciation of our customer service, we are sorry to note your disappointment with the final product. Given that the cover is too large, and not as envisioned, we would request you to drop an email to our complaint team at [email protected] along with the following information so that a resolution can be offered to this problem -
A.) A picture of the taffeta label that's sewn on the inside seam of the cover
B.) A few pictures of the cover using a tape measure with it skirted atop the furniture from different angles
C.) A short clip that helps our team understand the issue in its entirety.
[NOTE: When emailing our complaint's team please draw reference to this review response.]
Discovered this company while searching for an off the shelf item, the site was easy to use and the product (which arrived within a week), was incredible quality when you look at the unit price. Highly recommended and will use again.
I was sceptical at first but when the cover arrived I was very impressed
My item was of great quality and fitted perfectly. It also came 5 days earlier that originally said which was brilliant. OverLl a great service.
Excellent. I needed storage covers for two very big pod chair cushions and had hunted all over the internet for something I could use or adapt, without success. I ordered bespoke cushion covers slightly larger than the cushions themselves. Perfect fit and easy to use. They arrived in good time as well.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard. Please accept our sincere apologies for the disappointment you have experience with this order.
Our website offers the following information on waterproofing:
https://www.coversandall.co.uk/faq
>> All our covers are water resistant
>> To make them as waterproof as possible we apply a special hot seam sealing tape, which is applied on the seams of the covers, this prevents the water to seep through the seam holes, which are made during the stitching process, this makes the covers almost water proof
>> However there is no 100% guarantee that the covers will be completly water proof
Since we missed providing the sealing on the first set of covers we sent you, we issued a replacement in February 2021. Based on the video you shared on 8 July, the sealing has been applied correctly and the leakage seems to be due to the pooling of the water. Thus, our Quality team offered to send you free air bags to raise the height of the cover to prevent pooling. In our experience, air bags usually resolve this issue since the water runs off immediately.
The air bags were sent only upon receiving your confirmation - "By all means we can try air bags". Regrettably, if the air bags haven't resolved the issue either there does not seem to be much that can be done. Nevertheless, we have flagged this to our Quality team for a product expert's inputs. Please allow a maximum of 72 hours for us to revert with the best possible resolution we can offer in this unfortunate situation.