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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Having tried a commercial product that didn't last the first winter, decided to get something more substantial.
Found this Company: Easy to use website, easy to find what we wanted and easy to follow the made to measure instructions.
Great quality material (went for the Tuff). Arrived quickly and fitted perfectly. Would definitely recommend this company and it's products.
Your site is very easy to use. Good instructions to follow.
Very helpful and diligent final product great. Received product at the time stated.
Easy ordering. Arrived after a couple of weeks from manufacturer. Product excellent
Very pleased with my purchase which was delivered more quickly than initially anticipated.
Such care was taken and brilliant communication maintained throughout the design process right up to the cover arriving with me.
The covers I ordered fit perfectly and are beautifully made from robust material. I'm very happy with the service provided by this company.
Delivery was a couple of days after the estimated date, but this was a minor issue.
Excellent service. Can thoroughly recommend. We enclosed the photo as requested and received an email saying they noticed our table had a central hole and did we want one included on our cover. When the cover arrived as advised, we were pleased to note the excellent quality. Thank you.
Easy to deal with took the measurements of the set to be covered, sent them off & within 10 days the cover arrived
Quick and easy to order and complete transaction also quick response to order
Not a good fit, too small. Although I have managed to put it on, it's on the shy side.
Great service and great price for made to measure covers.
Easy and clear website to navigate, plus all the information regarding the ordering process is easy to find.
Order should have arrived on 14th now 16th no sign of the order said was being delivered by UPS when entering tracking number comes up they say no number in system
Easy ordering process, quality item which fitted the box like a glove.
The ordering process has been straight forward.
Pleasure to deal with this company. I ordered a bespoke cover for a double swinging chair. A few pictures and easy to follow measurements required and the result is a fantastic high quality cover. It was far more expensive than something you'd get off of amazon but in my opinion worth the money. Looks like it will last for ever.
Arrived exactly as advised, very well made, look lovely, very pleased
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members