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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,528
value
72
shipping
73
quality
13,271
This company responds to reviews on average within 0 days

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14,842 reviews

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GB
1 review
0 helpful votes
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Custom Made Equipment Cover
November 22, 2021

I ordered a custom made cover for my son- in-laws home DJ system with his name printed on the front. The website builder was intuitive and easy to navigate. I contacted customer services to make a change to the order as I made a mistake with the colour. They were very efficient and they changed my order without a fuss. My order was delivered on time and the cover is perfect for the purpose it was made for. I was very impressed with the whole process and product quality.

Date of experience: November 22, 2021
GB
1 review
0 helpful votes
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Electric gate sensor cover
November 22, 2021

Very good explanation that the measurements should be of the object to be covered and that Cover&All would add the extra tolerance to make it easy to put on and off

Date of experience: November 22, 2021
GB
1 review
0 helpful votes
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Thumbs up for tarp
November 22, 2021

Very good ordering experience, and able to request my exact requirements.

Date of experience: November 22, 2021
GB
2 reviews
0 helpful votes
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Good but a little slow
November 22, 2021

Easy to purchase and get the right size, but from order to delivery was a little slow

Date of experience: November 22, 2021
Maine
1 review
0 helpful votes
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Nice product
November 21, 2021

Product was as described but arrived a few days later than they informed

Date of experience: November 21, 2021
GB
1 review
0 helpful votes
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Great product, great fit.
November 21, 2021

Great after sales service to ensure correct size and fit.

Date of experience: November 21, 2021
GB
1 review
0 helpful votes
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I purchased a clear tarpaulin for my "pergola roof" and had it custom made with eyelets. Well not only was the price good but it has worked a treat and in all probability I will now look at getting side curtains exactly the same. I wasn't sure whether I had measured correctly or if the quality would be there, and there was absolutely nothing to worry about. Its been up couple weeks now and I am more than delighted.

Date of experience: November 21, 2021
GB
1 review
0 helpful votes
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Clear and simple measurement instructions Yes, but it did not end up with a correct fit on the chairs

Date of experience: November 21, 2021
Hong Kong
1 review
0 helpful votes
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Very good customer service
November 21, 2021

Very helpful customer service with a lot of attention to detail. The items are good quality and fit very well.

Date of experience: November 21, 2021
GB
1 review
0 helpful votes
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Great service
November 21, 2021

Website is really easy to use, inches are a bit annoying in the 21st century but that's a niggle. They asked if I needed a parasol cover as the noticed a hole in my table, I didn't but I really appreciate the attention to detail. Very happy with my cover and it looks smart too.

Date of experience: November 21, 2021
Brazil
1 review
0 helpful votes
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Dissatisfied
December 20, 2021

When received cover it did not fit, contacted company straight away and after numerous emails which did not resolve the problem so we finally got PayPal involved and now we are hopefully resolving the situation.

Date of experience: November 20, 2021
Veeni M. — Cover & All UK Rep
over a year old

Hi Mr. Porter, please accept our sincerest apologies for the inconvenience this has caused you. Reviewing the order details, we found the fitting issue occurred due to a discrepancy in the dimensions. The curved back width was provided shorter than the actual measurement. Per the latest update, we can check our Quality Team has offered a replacement which is in production at the moment and we'll share the tracking details once it gets shipped.

We at Covers&all truly believe in Customer Satisfaction as it is our topmost priority. For further assistance, please do not hesitate to write to us at [email protected].

GB
1 review
0 helpful votes
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Excellent hot tub cover supplier
November 20, 2021

Easy to order with excellent guidance note very happy

Date of experience: November 20, 2021
Washington
1 review
0 helpful votes
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Problem sorted efficiently
November 19, 2021

I made a mistake on my measurements and had to get them adjusted retrospectively. This worked ok although only just in time.

Date of experience: November 19, 2021
GB
1 review
0 helpful votes
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Fantastic new covers for our outdoor seats. Great quality fabric and colour. Fit perfectly. And come with a handy waterproof cover to store. Great customer service too. Highly recommend.

Date of experience: November 19, 2021
Isle of Man
1 review
0 helpful votes
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Round table cover
November 19, 2021

No direct contact but received emails re order status and goods arrived within 10 working days

Date of experience: November 19, 2021
GB
1 review
0 helpful votes
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Great service
November 18, 2021

Web site easy to navigate and we found exactly what we wanted. Put in the measurements and confirmed the purchase. That easy.

Date of experience: November 18, 2021
GB
1 review
0 helpful votes
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Curtains
November 18, 2021

Excellent all round service, Web site ordering could do with a few more choices
(for me, the centres of the eyelets) this was, however remidied by telephone.

Date of experience: November 18, 2021
GB
1 review
0 helpful votes
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Excellent
November 18, 2021

Good for it being my first experience of ordering!

Date of experience: November 18, 2021
GB
1 review
0 helpful votes
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Quick
November 18, 2021

Was so easy to order. Delivery quite fast. Perfect cushion cover. Was so ordered another.

Date of experience: November 18, 2021
GB
1 review
0 helpful votes
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Cover for outside table
November 18, 2021

Ordered a cover for our Ooni table and honestly really pleased with the finished product. Very durable and strong and well made. We'll definitely ordered more covers for other items.

Date of experience: November 18, 2021