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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Made to our measurements, this sheet fits the side of our pergola perfectly offering protection from the weather. About to order another!
Good quality product, arrived quickly and fits perfectly.
Products are good, prices are good, manufacturing time is good but delivery is a bit of a nightmare. As the products are made in India you get Customs hold ups at each stage of the journey so the delivery date given when you order is never met in my experience (I've ordered from them before)
Does the job perfect. Very pleased with the result. It was easy to order and arrived in good time.
Very easy to order with easy to follow instructions
The product (all weather table protector) arrived on time and the custom made fit was perfect. Quality was great, I would definitely use this company again.
Really pleased with the quality of the cover. Very well made and should last a long time. Definite value for money
Smooth and fast service. Product is of the highest quality, it looks absolutely brilliant.
Had questions before placing order. Then review twice before confirmed. Could tell this is made outside uk as review info was through the night. Push clips are wrong and customer service refuse to accept they have made a mistake. How did they think push clips for legs were going to work for a hot tub
Hi Jane, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client that calls, but we fell short in this case. We apologize profusely for this.
Per the latest update, we can check our Quality Team is working on the issue and will get back to you at the earliest with the best possible outcome. Meanwhile, for further assistance, please don't hesitate to write to us at [email protected].
Great covers, didn't realise they'd have such a huge carbon footprint as shipped from and made in China!
Hi Denise, We are sorry to note your disappointment with the cover received. As part of our commitment to providing world-class products, we perform a Quality Check on all products before they are shipped to ensure that they do not contain any defects. It is unfortunate that sometimes a defect is not noticed, for which we apologize deeply. As you have shared your concern with us, we have passed the same to our quality team. They will contact you soon to provide the best possible resolution.
Furthermore, We are a global business based in Georgia. All our covers are designed in Georgia, USA, and manufactured in India. The same is mentioned over the website in our terms of use and promptly disclosed when inquired.
Great clear website for ordering custom covers. Clear and efficient communication. Fast service. And a really high quality product delivered on time. Was a pleasure dealing with you! And my garden furniture has a new lease of life and looks brand new!
This is the second order of covers i have purchased and i can only say, i have been pleased with the product and the service once again.
I would certainly recommend them.
I have not yet open the packaging, however customer service good, delivery turnround true to their word
Cover arrived very promptly. It fits well based on dimensions provided and looks to be of good quality
Great product. Service from the team was top class. I had converted the numbers incorrectly cm to inches and the team new the bbq and wrote to confirm. So glad they did or it wouldn't have fitted. Quality of material is very strong.
Will definitely purchase from here again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary, We at Covers&All always work forward to offer products at an affordable price without compromising the quality of the material. We understand the customer's requirement and tried our best to make a cover for almost everything. We are glad to know that you liked the product. We are sorry to note your disappointment in regards to the delivery. The order was rush manufactured and shipped for on-time delivery, unfortunately, it got stuck in transit. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service.
As per your concern in regards to the location, We are a global business based in Georgia. All our covers are designed in Georgia, USA, and manufactured in India. The same is stated over the website.