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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fantastic experience and very happy with final bespoke product
Great experience from start to end. The quality is great and should last many years
Very good cover sorry you don't know the difference between sides and back and front. Now have to cut the cover and another zip put because it wasn't made correctly by you company
Excellent perfect fit really good fabric looks smart
After having bought one of your covers before I have no hesitation in ordering more. Great product at a good price
Easy site to navigate, but irritating that measurements have to be given in inches rather than cms
Lovely product and service. My cover for my pc monitor fits perfectly.
Good Quality product, good delivery service. Have used again
Easy to order. Arrived quickly. Fitted perfectly. Great service all round.
Easy to navigate and understand website. Let's see what the service is now that I've ordered my covers. Going by the feedback, that should be good.
It's now over a week since I received my order. The quality is superb and the measurements were spot on. They are made in India and are shipped via UPS. Fro. Order to delivery was an acceptable time and you can track the progress from the initial email that's sent. I'm using them as garden swing curtains. They are waterproof, heavy enough to act as an excellent windbreak and look good in situ; I chose the beige colour. All in all, I'm delighted with the product and overall shopping experience.
I built a mud kitchen for my grandson earlier in the year and needed a cover for it. The initial order was done online and after a couple of prompt emails from/to the design team, the exact specs were agreed. The cover was made within the estimated time and was despatched promptly. Unfortunately, UPS took their time and were 3 days late but that's lot the fault of Covers And All. I've not seen the finished article first hand as it was delivered direct but I'm told it's perfect!
The items purchased arrived just as expected. Very happy with the products and service provided.
Perfect for use and fits to at T. Will know more about weather proofing as winter continues.
Relatively straight forward to order. However, the ties are not as robust now as they used to be. Harder to secure around the base of the item that they are protecting.
No place on order form to attach photos, item turned up good quality but far to big
Hi Craig, please accept our sincerest apologies for the inconvenience this has caused you. We have reviewed all the details that include the pre-sales and post-sales conversations. We found that the customer support team via the online chat option had provided all the instructions correctly for order placement and mentioned to upload the images and mentioned your requirements from the "Any Special Request for Us" option available on each of the product pages.
Further, we can honor the changes in the order until 2 hours of order placement as the order is moved to production after that. When the image was received, the order was already in production and the fabrication was also in process. We hope this clarifies the issue.
You can also place a new order with us and upload the images from the "Upload Reference Image" option and check https://www.coversandall.co.uk/coupons for the best applicable coupon codes.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Covers&all.
Super product and fantastic price for the quality
I bought some for my mother in law and loved them so much I got some myself
We were informed that this delivery would take place so we made sure we were at home but no delivery. Same happened on the second day! Eventually the delivery was made on the third day. Not happy with UPS communications.
Hi Susan, We are sorry to note your disappointment in regards to the delivery. Upon checking the details we can certainly understand your concern, we at covers&all always try our best to provide the best customer experience. We use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performance and is not responsible for any delay that arises from the couriers' shipping service. If you face such an issue, you can always contact our 24x7 customer support team via call or chat. They will be more than happy to assist you with the same. You can also email us at [email protected]. We appreciate your feedback and we are glad that you like the product.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gerry, it is our regret to learn about your disappointment with the order. As per our records, the cover was fabricated as per the approved mockup and the agreed velcro placement for the flap. We have sent an email to the email address linked with the order with all updates on how to proceed. We would appreciate it if you could respond to us in the same email and let us know how we should continue. Meanwhile, please do not hesitate to contact us via our phone or chat helplines, which are open 24 hours a day, seven days a week. We appreciate your time in reading this and doing business with us. Thank you for your interest in Covers&all.