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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I haven't ordered a full product from covers and all yet, but the sample pack they have sent me is very well put together, with a large pack of sample pieces to about a5 size with nice packaging. So many companies don't take this part seriously, and I am impressed. Enough that I'm certain I will be ordering from them shortly.
Product excellent, service ok but lacked communication when delivery was going to be late. Customers will understand that delays happen but just need to be kept upto date.
UPS delivery was unreliable in terms of timing but Cover & All were extremely helpful and advised us of new arrival schedule.
All good from order to receipt. Able to track delivery with UPS. Very pleased with the finished product, a perfect fit for our foam!
Checked with me before going ahead. Easy to deal with and great attention to detail. Very good quality product delivered in a good time.
The website was easy to use and ordering was straightforward. It took you through the steps needed to place your order for the perfect fit..
Easy to order, great to be able to customize size. Sketch was useful to ensure accurate measurements.
Very easy to find the website and make the orders for 2 covers. I was pleased with the queries to make sure the covers fitted. And they fit very well.
V good website to guide you through measurement process
Excellent service. Easy to use website and great turn around for custom items
Web site was easy to use and product was delivered in a good time and quality is very good.
Very impressed with the quality of the product, and the prompt delivery. Definitely will recommend this company to neighbours etc.
The garden furniture cover is first-class quality and it was delivered early. 100% satisfied
I really liked that your team made contact with me prior to making the cover to ensure I was happy with what I needed. Thank you! Great service!
Thought I was buying from the US, but UPS trail seemed to indicate India. Other than that, communication was very good and saved me making a mistake, product fits and is of quality expected
Super high quality product as always, but the delivery date was way out, apparently the supplier did not provide correct delivery information so it sat with UPS for a week, slightly annoying as we planned around it coming when said.
Hi Rachael, We are sorry to note your disappointment with the delivery and apologize that our service does not meet your expectations. We at Covers&all always try to deliver the product on time. This is very unfortunate that due to some unforeseen situation we were failed to deliver it on time. For that, we are extremely sorry. Also, we use top-quality shipping carriers including FedEx, UPS, and DHL; however, Covers&all has no control over 3rd party couriers' performances. As you have shared your concern with us and customer satisfaction is our priority we have initiated a refund of the shipping amount. We are glad that you liked the product. If you face any such issues, please feel free to contact our 24x7 customer support team via call or chat.
Received full technical drawings of the cover prior to manufacture to check dimensions. Upon receipt a couple of weeks later I was very pleased to receive an excellent quality bespoke cover that fits perfectly!
Excellent product and service. I'd buy from this business again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dave, We are sorry for the inconvenience caused to your and apologize that our service does not meet your expectations. We at Covers&All always try our best to deliver the product on time, but in this instance, we failed. For that, we are extremely sorry. Upon checking the order details, discovered that the order was delayed because the covers did not meet our quality requirements and had to be redone. Also, we use top-quality shipping carriers including FedEx, UPS, and DHL; however, we have no control over if the shipment gets delayed in transit. As an apology, our team has initiated a shipping refund for the same. We are sorry to know that you are not happy with the covers as well. As you have shared your concern with us we have passed the same to our quality team they will contact you shortly to provide the best possible resolution for the same.