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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Order process is simple but who works in inches these days?
Really, i had to go back and measure up again!
Biggest problem was on first night of use the covers attracted foxes who chewed through the new covers! Covers now not waterproof as have holes in.
Measured twice and ordered 4 covers. Fit is tight but im OK with that. Delivery takes a few weeks and I think these are made abroad somewhere. Biggest problem is that foxes seem to love chewing the material, first night of use and hole chewed in top corner.
Really impressed with the service and product. I was wary that I would receive the new cushion covers that would fit well, however once received I was pleased on the quality and how well they fitted. I have now recommended to a friend.
The make was too exact!
No allowance was made... not even an inch to spare
Well priced and well made - just the job along with free postage. Despite being made/shipped in India arrived quickly.
I am really pleased with these covers which were delivered this week. I picked their highest standard & they are excellent quality. Covers & All were good as you submit your measurements and if there is anything that the design team aren't sure about they send an email for clarification. I ordered one set for a set of large garden furniture, one for a bistro set and one for a barbecue. The only problem I encountered was when I had a message to say my Apple device had been hacked and Apple traced it back to an email from the company. Apple suggested I always use the Covers& All website to log in and not reply to an email. I reported this to the company and they said it would be investigated. However overall a good experience and I would highly recommend the company for the quality of their goods.
What a great company! Easy to use website, very quick service and the product is class!
Can't fault the quality the service the fit was brilliant wished you did a cream colour I'd get another set
Covers and all contacted me to confirm the dimensions of the chair as we had mentioned where we had bought them and the dimensions online were slightly different.
Thorough service, measurements double checked and confirmed, with any doubts by the supplier being queried and checked before custom manufacture. Turnaround within some 3 weeks; delivered from India. Excellent all round!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Martin. We apologize for any inconvenience caused. We trade globally, and our products and website comply with all international standards. We ship worldwide. We recognize that translating measures can be difficult at times. However, we have passed your concern to the relevant team for potential enhancement for our customers' convenience.
We are sorry to hear that the fox chewed the covers and that it now has holes in it. All warranty replacement of covers shall be limited to malfunctions which are due and traceable to defects in original material or workmanship of the products. We are concerned that we may be unable to consider damage caused by an animal under the warranty. However, we ask that you photograph them and send them to [email protected] so that we can review the damage and potentially work on an alternate solution.