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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Dimensions given were in metric but team work in imperial which was a bit confusing.
I found the whole ordering process very straight forward and delivery worked well. We are pleased with the product
Slightly confusing experience as received an email to complete the order when I already had and had paid. This set alarm bells ringing but it turned out OK in the end and the order went through without further issue.
Really happy with customer engagement to make sure it was perfect. Thanks very much.
Given new lease of life to my garden furniture. Impressed with the quality of the covers
More than pleased with the quality
Looks great in my newly converted camper van
My second order from Covers & All. As before, easy to choose options for my customised cover, delivery very quick and cover a perfect fit. I like the robust, pale grey fabric which will definitely protect and prolong the life of my garden storage table.
Not recieved my order and its been two months. Not based in England as they allude. Items actually shipped from India. First parcel got lost by fedex, a replacement has been sent a month later and still not received. I want a refund!
Hi, Lindsey. We understand your disappointment and sincerely apologize for the inconvenience. Please note that we are a global business based in the USA with several production units around the world. Each order is automatically assigned to the most appropriate unit. This is mentioned in our FAQs and Terms of Use.
We employ independent shipping carriers over whom we have no control. In the unlikely event that the shipment is lost, undelivered, or stolen, we will send another order to the customer at our expense. Per your comments, we have already issued a replacement. If it has not arrived as of yet, we would like to request that you raise a complaint by sending us an email at [email protected] so that our team can look into it further.
This is acceptable price and quality and I am recommending to other people
So pleased I ordered from here. Everything I hoped they would be and came a week earlier than scheduled in time for the bank holiday.
Hello, Mark. We are sorry to note your disappointment. Each cover is handcrafted by meticulously following the measurements you provide us with your order. Additionally, as mentioned on the product page, "We add 1" to 2" of leeway on the given width/depth, for an easy pull-in or pull-out." If you feel any of the sides are the wrong size, please take a few pictures showing the incorrect size using a tape measure and email us at [email protected]. We will promptly send you a replacement if we have made an error in the dimensions.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Susan. We apologize that you had difficulty using our website. Besides providing high-quality custom covers, our goal is also to ensure an easy ordering process for our customers. We have shared your comments with our technical team so they can look into this and fix it if something is wrong. Sometimes, using a different browser or clearing your browser's cache and cookies also resolves the problem. If you still need assistance with your order, please email us at [email protected].