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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to enter details for the bespoke covers required, and the products received were just as expected.
Great fit. Looks really good in black. Material feels great and keeping everything nice and dry underneath.
Hey Benjamin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Followed instructions perfectly, thank you.
Great product, very pleased with it.
Hey Charlotte! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Item cane within specified time, packaged well, no damage.
Hey Janet! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and customze as its a non standaed size i am pleased to get this one
Hey Dave! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Thank you, Colin, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Thank you for the review, Martin! We're delighted you had a positive experience. We look forward to serving you again soon!
Company took great care to ensure they had the correct measurements for my custom made covers. Covers are a good fit and look as if they could stand up to whatever weather conditions we might experience during Winter months.
Thank you, Marcelle, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Excellent swift service and it was received very well as it was a gift to cover a tower patio heater.
Hey Fiona! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Did me a special order with no fuss. Delivered early. Great workmanship. Thoroughly recommend.
Hey Matt! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This company was a pleasure to deal with and will be using again, if needed
Hey Christine! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good cover for my 8 seater garden table and chairs
Price shown in basket is without VAT but price shown when ordering is with VAT - this is confusing. Also the basket did not display the dimensions of the cover I ordered. I had to repeat the order process to be sure I was getting what I wanted.
Hey Jon! Thank you for your feedback! We’re pleased you found a suitable cover for your 8-seater garden table and chairs. To clarify, prices on the product page are shown without VAT, while the shopping cart displays VAT-inclusive prices for transparency. Additionally, the order summary in the cart includes all details, such as dimensions. We value your input and will work on making the process clearer. If you need further assistance, feel free to reach out!
Price shown in basket is without VAT but price shown when ordering is with VAT - this is confusing. Also the basket did not display the dimensions of the cover I ordered. I had to repeat the order process to be sure I was getting what I wanted.
I ordered specifically from this site and paid extra to get the curtain on a particular date to be then instantly messaged to say it would be 3 days later. I messaged them to explain this, I didn't get a response however I did then recieve the order earlier than expected.
Hello Julie, we sincerely apologize for any inconvenience caused regarding the order update communication. We’re pleased to hear that your product arrived on time as per your selected shipping method and that you are satisfied with it. Your feedback is valuable to us, and we will certainly take it into account to enhance the overall customer experience.
All good and easy to place order. Very good covers with a highly waterproof outer coating. Word of advice - the draw cord option is well worth having
Hey Mark! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience etc, website easy to use, delivered promptly
Hey Paul! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Thank you, John, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Review update.
Great communication with Covers and All regarding baggy centre of original Cover.
Design dept created a new design for me to review and then manufactured a new Cover.
New cover works perfectly and I would happily give Covers and All a 5 star rating and will definitely use them again in the future.
Excellent.
Hi Graham! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Everything went smoothly with delivery as promised before Christmas.
Thank you, Amanda, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products & services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Helpful service.
I don't want this review to be published and don't like being forced to submit answers in order to finish the survey
Hey Belinda! Thank you for your feedback. We’re glad to hear you found our service helpful. We apologize if the survey experience felt forced, as that’s certainly not our intention. Your input is valuable to us, and we’ll take your concerns into account to improve the process moving forward. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to help and want to make sure everything goes smoothly for you.
Good quality product as advertised by the business which is why we decided to order from them
Hey Lorane! Thank you for your feedback! We're delighted to hear that the product met your expectations and aligned with what was advertised. We're grateful for your trust and decision to order from us. If you need any further assistance, feel free to reach out!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey John! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!