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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Easy site to use and measuring explained clearly.
I was worried as the measuring showed to take the width at the from of the seat, then l realised that the rear of the seat was much wider, l only thought of this after l had placed my order. So I called cover and asked them about the width measurement and was told it was too late to change the order but not to worry as they make them a couple of inches bigger anyway.
On receiving the order and fitting it, it more than covers the seat in my BMW X1 in fact l would say that it too big. Certainly not made to measure, the side flaps hang out the car door and l had to tuck them under the actual seat fixing to prevent them catching in the doors everytime we got in and out of the rear seats. Quality is good, does the job but it would fit a much larger vehicle.
Very attentive service and on line contact process what customer service should be.
We ordered two skylight covers, which arrived ahead of schedule, thanks. They fit like a glove, and now the leaking roof is fixed for the time being and our Christmas guests remained dry.
I ordered some very bespoke speaker covers, inevitability got the order specifications wrong, the team were fantastic in tailoring order to fit requirements, highly recommended!
Everything was as expected. On time, good quality No issues whatsoever!
Disappointed this company has a U.K web address but items are shipped from India.
Premium/Priorty shipping paid for but item arrived almost a week late having been stuck at customs at Stanstead Airport. I would not have purchased from this company had I known the goods were imported.
A shipping refund was given after pointing out my issue.
Easy to use website from start to finish. Product was delivered early which was a bonus. Good quality product and great service.
Highly recommend Cover & All
Ordered a cover an external cushion store.
It arrived in good time and was exactly what we were looking for.
Was very pleased with quality and service
Customer support was excellent, answered phone straight away and sorted out my request without charging extra
Delivered on time and well
Packaged
Good Service, prompt delivery. Had to contact customer service as product through tracking was heading for USA after arriving in Uk however product was turned around and was delivered 1 day ahead of quoted delivery.
Very intricate and detailed, especially the individual sorting my precise order out correctly. I am as pleased with your product aswell as your formative staff, first class.
Wasn't clear on extra details, applying logo to curtain was not straightforward at all? I hope you don't cock upmost order?
Very happy with the actual product. However - it is more than a bit curious that the order for a basic small square tarpaulin has to be packaged and then sent as a single item individually all the way from the depths of India. It seems counterintuitive that this should be part of an efficient business model in the bigger scheme of things. The less than exemplary score reflects my personal discomfort over this issue.
Always excellent service and they go above and beyond to ensure product is correctly fitted
Very helpful when queries where made by myself, they called me personally to arrange changes, very pleased with the great customer service.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at [email protected]. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date

