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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great people to deal with and I got to designed the cover as I needed it. They sent me a drawing before making it and got to say when I received it it's was better then I Expected
Easy to order but will reserve my opinion until order arrives
Arrived quickly and good quality and well made to requirements
Picture misrepresents size of cover very disappointing lucky to cover a branch
The cover arrived very well packed and fits well. The dogs are pleased with it too.
Really impressed - will be ordering more bespoke covers when needed.
Easy to use website however, metric would make the ordering process even easier.
The covers are ok i thought i had got the measurements wrong but the covers fit ok.
Outdoor L shape sofa cover is good quality and was easy to measure and fit. However it was difficult from the website to then match the fabric with the bespoke table cover I also ordered. I wish it was clearer what the material is and how you get a match, if indeed you can. Therefore unfortunately the two items do not look as good as they could have done together as they do not match despite the colours being the same in the drop down choices on the website. The little cushion I ordered was also rather roughly sewn on the slant and was not square as a result. However everything seems to work and that's the main thing. Overall good value for money and arrived well packed and wasn't too late but could have been amazing..
Dear, Kathryn. We appreciate you taking the time to write a review of our outdoor L-shaped sofa cover. We're glad to hear that you found the cover to be of good quality and easy to measure and fit. We apologise for any confusion you may have encountered when attempting to match the fabric with the custom table cover you also ordered. If possible, we will try to make it more obvious on our website what the material is and how to get a match. We apologize that despite the colors being the same in the drop-down menus on the website, the two items do not match and do not look as good as they could. We'll take the feedback on the cushion into consideration and improve its quality in future production. We appreciate that you thought the overall value for the money was good and that it came well packaged. We value your comments and will make use of them to make future offerings of our goods and services even better. Thank you for your purchase and for being a valued customer.
Easy to use the website and we got a very good quality heavy duty cover for our circular outdoor table with D rings - top class!
We are happy with the order as the covers fit very well. Thank you for your service.
Clear website and very helpful online chat to check potential problems. Covers fit perfectly and are durable as well as smart. Communication to get measurements right were excellent, response times were rapid and delivery very was rapid. Satisfactory all round.
Ordered a previous cover, which was exceptional, so have ordered another. A brilliant company.
I made my order on 30th December
I had to have my cover made to size of my patio table, it was easy to do got my size, chose my materials added if I wanted zips or pull cord and placed my order, I understand that it was in Christmas holidays and delivery date was stated to be around 20th of January but my delivery was delivered on 12th really fast, the table cover fitted just fine, and the material is very strong and water resistant,
Very happy. Fast production and delivery. Product to a very high standard. Thankyou
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine, we are sorry to not your disappointment. As we are in a custom business, every customer has their own requirements. Considering the same, we have provided an option to enter the custom size dimensions on the website. Also, we have provided an option called "How to Measure?" so customer can get an idea about the measurements. Upon checking the order details, it seems like the order has been placed with the by default website dimensions and we have processed the order as per the same. Moreover, website images are just for the reference. Furthermore, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck. However, as you have faced an issue and shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution on the same.