On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
So easy to get the correct size, style and colour wanted, love the ability to add eyelets and taped edging
EASY ORDERING PROCEDURE, PRODUCT ARRIVED AS ORDERED AND VERY GOOD QUALITY. WOULD RECOMMEND AND USE AGAIN
Straight forward enough, measurements in imperial which was fine for me but may confuse the younger generation.
Ordering instructions are easy to follow and help is on hand if required. The final product is well-made, a perfect fit and matches previous covers that I have purchased from this company. A satisfactory result.
Fast service. Very pleased with the product. Perfect wind break for our summer decking.
Very satisfied customer.
Easy ordering process, prompt delivery and most importantly, quality product. Cover in place, perfect size as per order and really good quality
Very efficient, outstanding service. The quality of the covers was really good.
As we said 20 out of ten for quality and service order arrived much quicker than expected and will use again
Stitching not finished in one corner but got the mend from man who cut sponge to fill it.
So happy with this product. Website straight forward, tried web chat but person didn't seem to read what I was asking so took a little longer! Tough product and exactly as I ordered although had to take into account their wiggle room for measurements which is hard to fit on a certain size frame. Would happily use again and recommend for anyone. Received much quicker than advised.
Very impressive. Bespoke cover made to our precise specifications. Simple process and very efficient. The cover is good quality and well priced.
Excellent item. Quality of material and workmanship wads outstanding
Great quality and fit - true to my measurements given. They have given the sofa a lease of life and much better than the original covers! Value and a lovely cornflower blue colour. Thank you They we're delivered when they said they would!
The price was fantastic and the quality is great, hard wearing and exactly to my requirements.
Very happy
Instructions on ordering the correct custom size of cover were very clear and easy to follow. Item was delivered as described to the correct dimensions and on time.
Cover is fine. Delivery was a bit slow but ok. I don't like being asked to write reviews, therefore 1 star.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Justin, we are sorry to note your disappointment. The customer's review encourages us to keep offering the right options, products, and services. Also, feedback helps us to improve our services. We are glad to know that you are fine with the received cover. As per your concern, the delivery will depend upon the shipping method you choose at the time of placing the order. Upon checking the order details, the product has been delivered one day before the actual delivery date. If you have any other concerns, please feel free to contact our customer support team via call or chat.