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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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You made a mistake and your responses there's nothing wrong with the fabric, even though it's not fit for purpose. You will not take any responsibility for your mistake but offer me 15% discount to order replacement on line you can get 40% off
Perfect fit for outsized boat bench. Thick and durable material for all weathers.
Excellent product. Well made, including length of zip which makes putting padding in much easier than our original ones. Very pleased with purchase and service.
Excellent product, professional quality and great attention to details.
Needed a custom-made garden furniture base. Ordered, processed, made, posted and received in under a week. Fantastic service, good value and great product. Will definitely be using Covers&all again, highly recommended.
Received faulty product and denied refund even tho within 30 day window
Hi Sandra, we are sorry for the negative experience you had with us. As part of our commitment to providing world-class products, we perform a quality check on all products before they are shipped to ensure that they do not contain any defects. However, in this instance, we can understand your concern and we sincerely apologize for that. Upon checking the details, we can see that our team were ready to provide you the replacement of the cover as it falls under warranty, and you have contacted us within the timeline. However, as you have shared your feedback with us, we have passed the same to the concerned team. They will contact you soon to provide the best possible resolution.
Easy from start to finish and great products. Service was brilliant and very fast
Great company with fantastic products & value for money.
Will definitely use again.
Great covers, very good quality. Very happy with everything... Thank you!
So far so good, and now having received the cover I'm perfectly satisfied
Excellent, intuitive website. A fast service given the order was bespoke. Second time I've used this site and would definitely use again.
I ordered replacement covers for the tired ones we had on outdoor chairs, rather than check the whole lot away. They're exactly as I'd hoped and fit perfectly.
Hi Michael, We regret hearing about your displeasure and we are sorry for any inconvenience that you have faced. We appreciate you taking the time to get in touch with us and we will really appreciate if you can let us know with the exact issue by replying to the email that has been sent. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward for your response to help you with the best possible resolution.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Terry, we sincerely apologize that our service does not meet your expectations. As we are in a custom business, we always look forward to delivering the product same as per the order details. As we can see that you have an issue with the tie's placement. Upon checking the order details, you have selected an option as Ties at Corner (Single Side - Width) and we have manufactured the product same as ordered. Also, upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to recheck so customer can get an idea about the same. Unfortunately, we are unable to find any error on our end. If you have any other concerns, please feel free to contact us.