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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very happy with the custom chimenea cover I ordered however my experience of Cover & All was not the best.
The initial mock up's that were created were very inaccurate and it took 3 attempts to get the design right which could be viewed as a benefit as it makes sure customers receive the require produce.
This customer is very difficult to contact either by phone, email or chat and despite multiple attempts to contact the customer service team I was unable to do so.
What's not apparent from the outset is this company is based in India despite portraying a UK presence with a registered office and UK support phone number.
In summary a great product but a difficult company to deal with. Would I order again, possibly as there are very few companies providing this type of service
Overall easy process from measuring to delivery. Great product and service
I very much doubt that you will show this as my reply fundamentally concerns the appalling issues with communicating with your organisation. This is very unfortunate as the product is satisfactory and on the face of it appears well made.
I ordered these covers in April and asked for a delivery in mid May as we were away. However the order was put on full hold and it was only when I spoke to someone in late May that I was made aware of this.
This was the start of the problems, I can only imagine that the call centre is in India or close by as the staff were very heavily accented and hard to understand, after trying several times. I then resorted to emails, most replies to my emails came from a "no reply" email address, therefore I had to use another address which was seemingly unconnected to the manufacturing company.
Every reply I received promised immediate attention, which never happened and the saga just went on and on.
All in all, a good product, completely spoilt by the communication.
Everyone i spoke to was great, arrived nicely packed and earlier than stated havent put up yet. Hoping it will do its job once up.
Everyone i spoke to was great, iam still wary that we have done the right thing, but everyone has been really good
The process was simple and easy to go through, I measured my requirements gave them to the provider and three weeks later the product arrived, all at a reasonable price.
Wide range of products. Easy to order. Fast delivery. Free swatch kit is very useful for choosing the right fabric.
Please add measurements in centimetres
Really happy with products and customer service when I sent a query about expected delivery date. Also liked the attention to detail when required to approve dimensions, with bespoke requests catered for without any problem
Easy to use web site and quality products.
Good packaging and delivered on time.
Fabulous company to deal with - put the wrong colour on part of the order but this was quickly corrected following an email to customer services. Kept up to date with where the order was in the manufacturing and delivery process. Would definitely use again. Only negative comment is I would have liked to use cm's.
I was overwhelmed by the service, including the design stage interaction to ensure my exact requirements were met. Quality is phenomenal. Would shout from the rooftops recommendation!
Very happy, as described, great communication throughout process, will be ordering again.
Brilliant! Product easy to order regular updates and quick delivery.
Great value garden cushion covers for the 13 cushions on the settee. I was quoted £1300 locally and got Great products at around £150 with a large discount during a sale. So you saved me over a thousand pounds. I might change the colours each year at that price.
Easy process to order, great price and really happy with the quality
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Scott, we sincerely apologize for the inconvenience caused. Our priority is to deliver prompt and efficient service along with trustable products. We certainly understand the importance of providing courteous service to our clients and prompt assistance. Due to unforeseen circumstances and unexpectedly high volume, we were unable to answer your calls promptly. Please be assured that we are working on this and resolve the issue at the earliest.
We are a global business based in Georgia and have several units around the world. Each order is automatically assigned to the most appropriate unit according to multiple factors including but not limited to current production queues. Thus, an order can be shipped from any of our units worldwide. This is mentioned in our Terms of Use and promptly disclosed when inquired.
We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.