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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bought this cover to replace an old ripped cover, and it's much better quality, work's really well. Happy with the purchase!
I'll be honest: I really wasn't sure how this would turn out, but we needed a cover for the parasol on our Kettler garden furniture and other makes we're either expensive and/or the wrong size. So, I found Covers & All. The cover arrived after a couple of weeks, it's a perfect fit, it looks great and - as important- it seems really well made. Honestly, I'm so impressed! In my humble opinion, you'd be mad to go elsewhere, particularly given the prices.
A place that can make what you need to your specification.
Checks were made to confirm design.
The quality was much better than we expected.
It was a bit of a pfaff. They have gone out of their way to disguise this as a UK based company but actually they are based in India. There were difficulties with language on the phone and sorry, but both times I had to speak to someone in the phone they were abrasive and defensive. In spite of that, it really good value and I like it - just take the time to work out the measurements exactly from the beginning.
Good display, but::
1. It would be helpful to show measurements in Metric rather than only imperial
2, Telephone operator was vary difficult to understand
Poor and confusing web site. They are too persistent and
Excellent product. Easy online ordering. Prompt delivery, 7 days earlier than expected! Thank you.
Easy to order and arrived faster than anticipated.
Really pleased with both the product and the service. Thank you
An excellent company, well worth using. Car seat covers are complex and getting it right must be a pain. But they made mine a little big, negating all the benefits.
Hi Tony, as part of our dedication to offering world-class products, we conduct a Quality Check on all items before they are dispatched to verify that they are defect-free. It is regrettable that occasionally a flaw goes unnoticed, for which we sincerely apologize.
We request you to raise a ticket from your Covers&all account and share real-time images measuring the cover on each side. Please be assured that we will look into it promptly.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
Very impressed so far. Would have got 5 stars if the custom form for the car seat cover included an option to show where the seat belt flaps are needed, and not just having to rely on a comments box to tell you this.
A great cover for my log store. Size is bang on and a fantastic quality..
Very easy to order made to measure cushion for my outdoor day bed. It was made very quickly and shipped without delay. I didn't realise that it was being made in India when I ordered, but considering the distance it arrived quicker than a cover I had previously had made in the UK
Product is as described efficient delivery easy to contact customer service
Pleased that my BBQ will not rust with its new coat on. Spot on to keep the weather out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Graham, we regret the inconvenience caused. We have worked hard to make the order process and the website as convenient and user-friendly as possible. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas for a better customer experience. Thanks again.