On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Such a good idea to make custom covers and the process was relatively straight forward and manageable. The end result though was fantastic
Easy to use ordering System and measure.
Updated all the way through.
Could not be more happier with the final product.
Already ordering more covers for the garden.
Hey Daniel! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very straightforward process. Rapid turnaround. Very happy with our garden furniture covers.
Excellent fit.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent made to measure cover, fits perfectly. Quick service too. Only a minor thing, but there was no tracking info for the delivery.
Hey Alan! We are delighted to hear that you are pleased with our product and service. Moreover, we have notified the tracking details to your registered email address. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Jay! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Although the process was a little long winded, it was worth it as the covers are a perfect fit and make the furniture look brand new.
Hey Peter! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Entirely my fault I ended up with the wrong sized cover. I got so far with my order entering all the custom measurements but left the site. On my return to the site I completed the order but unbeknown to me the measurements went back to the default sizes. I have now reordered with the correct sizes. So be careful. I gather they are made and dispatched from aboard so be a little patent with the delivery. I was very well informed with the tracking and its progress through the postal system.
Hey Philip! We're sorry to hear that you find our website cumbersome, and we apologize for any confusion caused. Your feedback is important, and we want to address your concerns. Please reach out to us directly (+441506537158) whenever you face any issue, so that we can investigate and give you a better experience. Thank you for bringing this to our attention.
Received order 10 days early ' great service 👍👍👍👍👍👍👍
Hey Josephine! We're pleased to know that you found our website user-friendly and had a positive experience. We are committed to ensuring that your order arrives as easily and promptly as possible.Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good quality made to measure cushion covers quite a quick dispatch time to say they were made to measure
Hey Jenette! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My order was a custom cover to replace the 4 separate covers that came with my garden furniture, the fit was excellent (double checked before dispatch) as is the quality of the cover.
Far better than the originals and much easier to fit & remove.
Hey Dave! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good experience, efficient and prompt. Hope product last as well as it is supposed to but from first appreances all looks good
Thank you, Richard, for the positive review! Please be assured that we always deliver products according to our customer's requirements. We have simplified our process to make it easy for you. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Good quality swatches which arrived in great time. Just what we needed
Hey Kirsty! We are delighted to hear that you had a positive experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Matthew! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Straightforward ordering process. Product arrived on time. Sturdy waterproof material perfect for intended use, fits well, great quality.
Hey Clare! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a custom cover for my Omtech Polar laser and provided the dimensions. The cover fit perfectly. It arrived quickly and was exactly as expected.
Hey Mark! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Chris! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very easy to use website, hopefully the product will be great!
Hey Howard! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey Tony! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Amazing product better quality than I expected will last years good communication fast delivery will definitely use again
Hey Craig! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Mike! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy to order. Sizing guide perfect.
Excellent products and so well made. Quick delivery.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Joshua! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!