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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Happy with the quality and arrived on time. Zips are sturdy but it had additional stitching in that was accidental and I had to rip this off to open the zip
Fits like a glove. Colour as per website. Delivery was quick. Very satisfied.
Hey Robert! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Quality product, takes a little time to be made and delivered but with the wait.
Hey James! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Thank you for your kind words about our website, Gillian! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev04
Very difficult. I think the change from centimetres to inches and back again as requested by your company didn't help and may have caused your errors on the mock up. The online chat made it difficult to track the conversations and prove that I had replied. Too many delays.
Hello Gilly, we appreciate your valuable feedback. We are committed to providing our customers with top-quality products and excellent customer support, as well as ensuring an optimal ordering experience. We recognize there was a lapse in the measurement metrics, leading to a delay that impacted your experience. Rest assured, your feedback is taken seriously and will be communicated to our team for future enhancements.
Easy to place order. Arrived in expected delivery time. Quality product. Fits perfectly. Many thanks.
Thank you, Russell, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Good product, well made and finished. However, I had expected the eyelets to be evenly spaced at approximately 300mm centres, this isn't the case, most eyelets at 300mm and two squeezed in so about 200mm. Not great. I would recommend being very clear on how you want eyelets placed.
Hello Paul, we apologize for the inconvenience caused. Regarding your concern, we have stated on our website that grommet spacing is approximate. Also, it depends on the product size selected when placing an order. According to the standard process, grommets are placed from one edge at the selected intervals, but the end edge placement is based on the remaining space. Additionally, if customers have specific instructions or spacing requirements, they can mention them in the "Any special request for us?" box when placing an order, and our team will process it accordingly. Moreover, we are glad to know that you are happy with the product received.
Ordering was easy and smooth - the covers arrived before their due date. Communication was good throughout the process, updates sent when order was recived, fabricated and sent.
Hey Mj J! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev04
What a website find. Fabulous service arrived earlier than expected. Brilliant quality and workmanship. Definitely recommend to anyone whose cushion covers are looking tatty. Our sofa now looks brand new again. Extremely happy customer
Hey Sarah! We're thrilled to hear that you're happy with our product and turnaround time! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Fab - good service, kept me updated throughout. Really happy with my product!
Thank you, Joanne, we're thrilled to hear that you are happy with our product and service as a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Well please with both of my items hats off to the staff who actually made the.
Hey David! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Ordering cushion covers could not have been easier. They are perfect for what I wanted and fit well. Service was quick and convenient. I would highly recommend.
Hey Lisa! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev04
Thank you for your kind words about our website, Nicolas! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev04
My weber fire pit cover expires after 12 yrs (all good) however they have changed the design and l couldn't replace as shape/size changed (not good).
Covers&all we're able to make a cover for me which fit. They were extremely diligent throughout the process making sure the final cover fit correctly in all the right places. Would have preferred a strong canvas to the shiny material used but we will wait and see how durable it is. Thank you Cover&all for solving my dilemma.
Hey Deborah! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Covers pergola as wanted, quality of material seems very good. Order arrived earlier than expected.
Hey June! We're thrilled to hear that you had a positive experience with us. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Great service and exactly as ordered and delivered before my delivery date
Hey Craig! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Easy to use website. Products are as described. Next time I would upgrade the toggle fitting on the corners to some more secure.
Hey Martin! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Easy to order, quick delivery, excellent value and quality product
Hey Veronica! We're thrilled to hear that you had a positive experience with us! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Excellent product and quality, great value for money, perfect fit
Difficult to get good explanation of the different tie down options an specifics of the assumption on cushion heights in the design. Despite this the size is too big.
Hello Peter, we apologize for the inconvenience you’ve experienced. We always strive to provide custom covers according to the received order dimensions with the standard leeway and aim to offer efficient service to every customer. It is unfortunate that you encountered an issue. Rest assured; our team will contact you soon to address your concerns.
Very helpful customer service over message and email. Good customer service.
Thank you, Emily. We're thrilled to hear that you are happy with our product or service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website at: https://tinyurl.com/RRev04
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We're glad to hear that you are happy with the quality and that your order arrived on time. We apologize for the inconvenience caused by the accidental additional stitching. Your comments are valuable to us, and we'll make sure to address this issue with our production team to prevent it from happening in the future. If you have any other concerns or need further assistance, please feel free to reach out.