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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The delivery was very prompt.The cushions are a perfect fit.Very pleased with my cushions..
From my measurements received high quality cover for my Lotusgrill bbq
Cannot fault quality and service
Thank you.
Hey Gary! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Very good web site. Easy to follow instructions
Item received exact to measurements given
I would recommend this company
Ordering was straightforward. I was kept informed by email as to how the process was processing. Delivery was quick after the covers were produced.
Thank you, Jean, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Amazing experience the attention to detail and communication was incredible
Thank you, Helen, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
It's well made and does the job, but it was an epic working through a semi-automated online system which didn't provide the experience I wanted. It took months of using terrible online forms and sending photos back and forth…. Emails from me took weeks to be responded to. It could have been done in one phone call. Just rubbish.
Hi Sam,
We apologize for the inconvenience caused. Your feedback is extremely valuable, and we're focused on rectifying the situation. We acknowledge that our semi-automated system did not meet your expectations, leading to frustration. The communication delays and over-reliance on online forms were subpar, and we agree that a direct phone call would have been a more effective solution.
We've shared your feedback with our team and are in the process of enhancing our procedures. Our aim is to deliver excellent products and a smooth experience, and your input is crucial in preventing future occurrences.
We appreciate you bringing this issue to light. Rest assured, we are committed to elevating our service to the level you expect and deserve.
My cover arrived quicker than expected. It is extremely well made with heavyweight good quality fabric and it fits my cushion box perfectly.
Hey Lesley! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Easy to order website very clear and delivery was within their timescales.
Hey Sally! We're thrilled to hear that you're happy with our service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Great service, great product and always kept informed all the way through the process
Hey Beverley, We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Great communication, great quality and exactly as I needed.
Thank you, Nathan, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Very good instructions on how to order my mesh curtains with the options offered
Hey Joe! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
The website was easy to use and the products fit great. Quality is also really good and hopefully should keep out table and chairs clean ready to use as previously had to clean prior to using them.
Thank you for your kind words about our website, Mark! We're glad you found it user-friendly. To show our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase. Please visit our website: https://tinyurl.com/RRev04
Excellent product.
The design team were very helpful as the sail was an awkward shape.
The sail arrived on time and is a perfect fit.
Very happy.😎
Hey Christopher! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Hey Wayne! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Web site was simple to use had the extras for more strength great price for the end product
Hey Mike! We're thrilled to hear that you're happy with our product, pricing and website! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
My second order and didn't disappoint again. Prefect fit for my table and quick delivery, very happy, would highly recommend
Thank you, Alison, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Item arrived as predicted. Very pleased with the quality of finish and materials used. Great value for money!
Hey Adrian! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Had a few issues in the start, but all resolved, and fits just great, thank you.
Thank you, Mick, we're thrilled to hear that you are happy with our product and service. As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Excellent products, delivered before due date, good communication and value for money. First rate.
Hey David! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
Hey Stephen! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
The overall experience of ordering this cover was excellent and the product is very good quality.
Hey Janice! We're thrilled to hear that you're happy with our product and service! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Chris! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code PATIO25OFF for a 25% discount on your next purchase with us. Please visit our website: https://tinyurl.com/RRev04