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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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I ordered a tough waterproof cover for a large mobile tool chest. This was a bespoke size and had to be manufactured on demand. The product arrived much faster than promised and the quality exceed what I was expecting. This is my second bespoke order and I cannot recommend them enough from my personal experiences
INITIALLY ORDER PROCESS WAS COMPLICATED AS THE TEAM THANKFULLY HIGHLIGHTED A POTENTIAL ISSUE WITH MY MEASUREMENTS. HOWEVER, THEIR E-MAIL WAS NEVER RECEIVED WHICH MEANT I HAD TO CONTACT THE CALL CENTRE TO RESOLVE. FINALLY SORTED AND THE END RESULT WAS GOOD. ONE THING - E-MAIL MARKETING VOLUME IS TOO HIGH - I RECEIVE DAILY OFFERS BUT THIS IS THE FIRST E-MAIL ASKING ME IF I HAVE ACTUALLY RECEIVED THE ORDERED PRODUCT!
Hey Keith! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Lots of products and excellent flexibility and instructions
The customer service from Covers & All was excellent and the Bench Covers purchased are excellent looking but as having only had these a few weeks, time will help me decide if the product is satisfactory.
Hey Andrew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Found the site a bit slow. Other than that it was fine. Ordering system was good. Delivery was quick too.
Hey Roland! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Found the site a bit slow. Other than that it was fine
This order followed on from another bespoke cover, which was perfect in every way.
However it took us from our first contact in November, until July to actually receive the next set if covers. The designers comments and questions were challenging to a point that I cancelled the order, only to be told I could only have store credit.
After many, many back and forth corrections on dimensions, we finally got there.
Whilst we provided the exact measurements the team add in some contingency, but this has not yielded the fitted or bespoke look I was expecting. The covers are still quite "baggy" and therefore catch in the wind.
I'd like to mention that whilst I paid for these covers in November and used a discount code, by the time the designers got the measurements right, in June, they wanted another £50!
Customer service resolved this, after some discussion.
However the material and stitching is all very high quality and delivery was quick once eventually getting the dimensions right. Just in time for the very wet British summer ;)
Hey Lisa! We are delighted to hear that you are pleased with our product. We sincerely apologize for any inconvenience that has been caused to you. Your input is invaluable, and we are committed to improving our communication to better serve our customers. We request you to raise a ticket from your account in case of any issues with the product and our team will help you. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Experience was not bad and we are pleased with the product. Our only niggle was that production was delayed because we were asked to send photos. However we didn't receive the email and we had to phone. A very helpful lady got onto the production team and urged them to look at the link already sent.
Hello Jo, we apologize for the inconvenience you experienced. We always strive to provide efficient service to every customer, and it is unfortunate that you encountered an issue. Your feedback is important to us, and we will take it into account to improve our customer experience. Additionally, we are pleased to hear that you are happy with the product you received.
Ordering was very easy and I was impressed with the quality of the seat covers which were delivered much quicker than indicated.
Hey Martha! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Ordered a custom cover only to realise I'd not ordered the tie downs. This was managed by a helpful member of staff and I received the product. Excellent quality and great service.
Thank you, Terry, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Company checked several times the dimensions on my order were correct.
Hey Mike! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy and straight forward to place order. It was well packaged and arrived on time.
Hey! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Easy, simple as measuring then ordering what ever it is you need …. Worth spending the extra on stronger edges
Hey Matt! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Relatively easy to raise an order but couldn't pay when using my Ipad so had to start all over again using my PC. Frustrating!
Apart from that I am extremely pleased.
Hello, Kim. Thank you for your valuable feedback. Our team has worked hard to make the website more user-friendly, and we welcome feedback to help us improve both our processes and the website itself. Occasionally, issues can be resolved by switching browsers or attempting again after clearing the cache and cookies. If you need further assistance or have more feedback, please don't hesitate to contact our customer support team.
Relatively easy to raise an order but couldn't pay when using my Ipad so had to start all over again using my PC. Frustrating!
Never ued the company but found them on an internet search. Just the size canvas I needed for my existing gazebo frame. Haven't fitted it yet but very strong so should be all good
Hey Sandra! Thank you for taking the time to leave a review. We're glad to hear that you found our product to be strong and the perfect size for your gazebo frame. We hope it fits perfectly and meets your expectations.If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Hey Emma! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It all went well. Placing the order was easy despite having inches as the only unit. It was delivered earlier than expected which was also good. We did not particularly like the black belt (probably the reinforcement) which really strikes on the white of the cover. All in all it was good. But I would rather buy from a shop than on internet.
Hey Giada! We are delighted to hear that you are pleased with our product. Moreover, we will surely consider your feedback in regard to the measurement unit to make the customer experience better. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order using the interactive tools online. Prompt queries raised by the designers were dealt with and our order moved to production quickly. We received the order well before the 'promised' delivery date.
Hey Martin! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Sent a few emails back and forth to make sure the size and shape were correct
Good customer service
Thank you, Denise, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product or service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Hey Sarah! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy tp follow instructions and good wide selection of products/colours available.
The follow up check gave confidence I was purchasing the right size.
Hey Isabel! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to design, quick delivery and great quality. Would recommend.
Hey Lucy! We are delighted to hear that you are pleased with our product or service. Your satisfaction is our top priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Delivered on time and as ordered. Good quality and exact measurements
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Colin! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!