Covers & All CanadaReviews 3,578

Hello Joseph. Please accept our sincere apologies for the delay on your order. We understand the frustration this must have caused.

All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

Your understanding and willingness to wait are greatly appreciated. We are glad you like the products and look forward to delighting you again with your next order. Thank you for choosing Coversandall.

Hello Lisa. We are sorry to note your disappointment and apologize for the delays on your order.

Per our records, your original delivery date was 10 December, which was revised to 30 December, 4 January and finally 11 January.

Please be assured we never lie to our customers. Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

Also, the location of our current production unit (India) is mentioned in our FAQ section. It is also readily disclosed to any customer who inquires about it.

We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, you are very welcome to write to us at [email protected].

Hello Sandra. We apologize for the delay in processing the refund. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. The promised refund was processed on 20 January via transaction ID 5NP27951C34145439.

Please also accept our apologies for the incorrect spacing on the grommets. We ship hundreds of handcrafted products each day and admittedly sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity. Per your conversation with our Quality team, we have shipped a replacement which was delivered on 17 February. We trust everything is in order now.

Thank you for your patience and understanding while we worked to resolve this for you. If there is anything else we can help with, please do not hesitate to write back.

Hello Donna. Please accept our apologies for the delay on your order. This is certainly not the experience we want you to have with us.

Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.

We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments or questions, please feel welcome to write to us at [email protected].