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Covers & All Canada Reviews Summary
Covers & All Canada has a rating of 4.2 stars from 3,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Canada most frequently mention good quality, customer service and fast delivery. Covers & All Canada ranks 10th among Home Decor sites.
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Took some time to determine how to navigate the program but once this was figured out entering info was easy. Delivery was timely and product very much met my expectations.
At first it was very difficult to add additional items to the cart. It was not clear how to got back and add items.
I ordered custom covers. Provided photos and measurements. The covers came in incorrect to start. It has been now 3 weeks and they still have not corrected it. Just keep asking for more photos.
I would not recommend using them unless your covers can be bought off the shelf.
Hello Matthew. Please accept our apologies for the error in your custom cushion covers. We handcraft hundreds of custom covers each day. Admittedly, sometimes we make a mistake. However, we are fimly committed to making it right when given the opportunity and once the error is established.
Your complaint was raised on 12 April. Our records indicate that pictures showing the error were only requested and provided once - on 14 April. This is a standard and reasonable request, and more convenient than returning the product and waiting for it to reach us.
Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. Your patience and understanding are greatly appreciated.
Our next (third) response clearly offered to send a replacement. However, we understand that you are travelling and will not be back in Canada until July. Thus, we are happy to issue either a store credit or a refund for the incorrect covers. There is no need to return the covers - if you can find some use for them please feel welcome to do so. Kindly write back to let us know if you prefer store credit or a refund; we will promptly resolve this according to your preference.
Measurement instructions were easy to follow. Verification of order to double check measurements was appreciated, product quality is very good although I did not realized the fabric would have a shine to it. Durable. Friendly service.
Very happy with product was very easy to deal with right from ordering to being delivered on time. Would use them again for sure.
I purchased a BBQ cover and the team questioned my dimensions. After a bit of back and forth I decided to remove the logo which the team confirmed would be removed.
I received the cover and the logo appeared and the area where there is a handle was put on the wrong side.
I just wasted $300 on my hard earned money.
Hello Mike. We apologize for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
Please also accept our apologies for the oversight. We ship hundreds of orders each day, and admittedly sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.
There seems to be a misunderstanding about the desired resolution. Our Quality team did write to you advising we would be happy to issue a replacement once the requested pictures were shared. Thus, when the pictures were received we immediately initiated the replacement. However, from your last email we understand you do not want a new cover. Could you please write back to confirm that the only resolution required is the refund for the Personalization charges?
Purchased cushion covers to replace the old set. It was very simple to add the required dimensions using their diagrams. I would also strongly suggest uploading a picture of what you're replacing. Their design team had responded back looking for further details to give me exactly what I wanted! I would have preferred a nicer fabric but for the overall cost I can't really complain. I also received my finished goods as promised on time. I would definitely purchase from them again!
Hello Augustine. Thank you for rating your Coversandall experience. We are glad you liked your custom cushion covers!
We have tried to make the order process as transparent as possible. Your order was placed for covers made with the material Cushion Rite. As mentioned on the product page, this material is 100% Solution Dyed Polyester Fabric with one side PU Coat. So to the touch it feels like vinyl.
For a fabric feel, you can choose the material Cover Fab. We see that our Free Swatch Kit was also delivered with this order. Kindly check the samples labeled COVER FAB.
If you have additional comments or questions, please do not hesitate to write to us at [email protected].
After I placed my order, the company phoned me (really long distance) to clarify the specs of my order.
I really appreciated that attention to detail. Shipping time was quicker that expected. Product is great.
Just ordered... have to wait and see about product and shipping.
So far so good. I measured and they made it exact.
I ordered covers for my Air Conditioner and for my 2-seat bistro table. The process to place the order was straight-forward and easy to follow. Covers & All were very good at requesting clarification from me, as I asked for a modification to one of their designs. The packages were delivered safely and intact. I waited the year to provide this review, to see how well they worked during our winter season. They were perfect!: in size, in protection, and in cleaning, now that we are into spring/summer. Very happy with the process and the products. Would order from Covers & All again.
The material I received is very plastic feeling. The weave is very large, I seen a tighter weave on pictures, I made sure by zooming in on material shown. I was also promised a free storage bag and did not receive. No impressed.
Good quality product and speedy delivery. Website easy to navigate through.
Hello Todd. We are sorry to note your disappointment.
Your order was placed on 11 March with Standard Ground turnaround for delivery by 7 April. Due to issues in production, we shipped it late, on 11 April. Please accept our sincere apologies for the delay. Your patience and understanding are greatly appreciated.
We see that your order was delivered on 19 April and trust you are happy with your custom cushion cover. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
I am so happy with the covers I received for my patio cushions. The product is very well made, the seams and zippers are sturdy, the fabric appears to be great quality. The measurements are perfect. I am very pleased with my purchase. Thank you!
Simple and easy. Just what seniors need! Awaiting delivery
Hello Christopher. Thank you for the rating and feedback on your ordering experience.
Per the FedEx tracking page your order was delivered on 19 April at 2:12pm. We trust you are happy with your custom chair covers.
We appreciate the opportunity to work with you. Thank you for choosing Coversandall.
Great experience, will order again if I ever need additional covers or tarps. The gauge of the vinyl wasn't listed, but what I got was high-quality and the gauge/thickness more than met my expectations! The grommet and seam quality is also very good.
Great experience, will order again if I ever need additional covers or tarps. The gauge of the vinyl wasn't listed, but what I got was high-quality and the gauge/thickness more than met my expectations! The grommet and seam quality is also very good.
I would like to see mm thickness or gauge, it doesn't seem to be listed anywhere.
Easy order process, quick delivery, great quality product, excellent materials and workmanship.
Awesome product! Arrived on time! Would definitely recommend for anyone out there looking for covers for furniture!
Perfect fit for our outdoor fireplace! Easy to order and quick delivery. Will definitely be ordering more to cover all my outdoor furniture.
Needed new covers for my patio furniture. Local guy said it will be too much.
Founds this on a search and I took a chance.
Placed an order online with coversandall based on ease of of ordering and the quality of materials used and workmanship. The pricing seemed to be very reasonable for the what we were getting based on how expensive our current outdoor furniture covers were and they were of inferior materials and construction. Placed order and was given an expected delivery date and a tracking number, i am happy to say orders showed up, before the expected date, its been a good experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ken. Thank you for the rating and feedback. We are glad you liked your custom cushion covers!
Please accept our apologies for any difficulties you faced while adding more items to your cart. To continue shopping, click on 'Save Your Cart & Process Later' then click on the Coversandall logo at the top left of the page to return to the homepage. You can also directly use the navigation menu.
Note that our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.