On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All Canada Reviews Summary
Covers & All Canada has a rating of 4.2 stars from 3,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Canada most frequently mention good quality, customer service and fast delivery. Covers & All Canada ranks 10th among Home Decor sites.
Instant Feedback
We monitor reviews for authenticity
Well made product, very satisfied. I would like to see more fabrics and colours available though. I have a few more projects to do but would prefer a softer fabric so will be looking elsewhere for those. Fabrics in different colours and possibly even patterns would likely bring in more customers as well.
Unclear that prices were in CDN when paying directly by credit card -- I figured that out by starting a paypal payment (where it makes that clear). It is a. Ca URL but that doesn't necessarily mean prices are CDN (esp. Since the company is US and products appear to be made there). Would be good to make it clear to CDN shoppers that prices are actually CDN$. Wouldn't take much other than to add a note somewhere on any page where prices appear.
Would like to see more fabric colours / patterns. I settled on navy because it works, not because I particularly like it. If I was still married I'd likely not have been able to make the purchase.
Didn't love it. Very heavy material. It's for outdoor use. I'm using in indoors
I had ordered 4 customed seat cushions. They arrived a week late, but I was so pleased with the products that it was all ok. Good quality fabric, nice stitches, sturdy zippers. One of my covers was over 100 inches and I was pleased to see they had put the zipper along the horizontal side so it made it super easy to insert the foam. Note that all of my foams are commercial grade and new so in perfect shape.
Product delivered within the promised delay
Was as ordered and better than expected
Great quality material! Nice thick vinyl with grommets all around and it fit perfectly! I will be ordering some clear curtains next :)
Ordered Gazebo Curtains and was told they would deliver on April 22... received email after email stating that the delivery date had changed to... April 22...
Now its April 23 and no curtains
Starting to wonder if this is a scam
Hello Steve. We understand your anxiety; please be assured you have not been scammed.
Our custom covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant production change occurs. Thus, you received emails with the subject line "Your Order Has A New Delivery Date" - but within the email the new delivery date can be the same (22 April).
Your order was dispatched on 15 April via FedEx 978402297806; we had also shared this information via email. Regrettably, despite using global shipping leaders DHL / FedEx / UPS for deliveries, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
Upon receiving your complaint on 29 April, we did immediately escalate this to our account manager at FedEx. We will notify you as soon as we have an update from FedEx. Your patience and understanding are greatly appreciated. Meanwhile, if you have additional questions please do not hesitate to reach us via our 24x7 phone or chat helpline.
Excellent quality screen material complete with grommets. For my backyard as a privacy/windscreen. Good price too!
We ordered replacements for our camper cushion covers and couldn't be happier with the product that showed up. They look great! We are very happy.
I didn't know what to expect but was so happy with the product. We ordered replacements for our camper cushions and couldn't be happier with the product that showed up. They look great! We are very happy.
From ordering from the website and questions answered on Chat was smooth and effortless. The covers are even better than expected, and they look good. Very pleased
Just received our fire pit cover and quality exceeded our expectations. Now that I know what I can expect I will be measuring up our outdoor bar to order a cover for it. Excellent value for the price.
Had lots of trouble getting a quote that actually had the correct sizes in it. I spoke with someone by phone, email and three different website chat people before getting it mostly right. However, the products themselves are great! Fit perfectly. But another issue is that FedEx charged me some extra shipping costs when they arrived and shipping was supposed to be free. I contacted the company and they said they would refund that amount, but now no one is responding to my emails.
Hello Karla. Please accept our apologies for the difficulties you faced while finalizing the quote for your order. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
On behalf of FedEx, we apologize that you were charged the duty. As promised by our support team, we refunded the amount on 26 April via transaction ID BQ1P6E5479B0.
Thank you for taking the leap of faith with our service. We are glad that you liked the custom covers we made for you and look forward to delighting you again with your next order!
Have had lots of trouble getting a quote that actually has the correct sizes in it. I spoke with someone by phone, email and three different website chat people before getting it mostly right. I hope that I am not making a big mistake by ordering with you.
Great site and good prices. Haven't used the tarp yet but it looks very sturdy and well made
Was offered a discount and free shipping for first purchase. Was then charged shipping fees and product has still not arrived.
Lame.
Arrived earlier than expected. Perfect timing to get my wood covered.
We were looking at replacing cushion on our patio set that were sun damage. It was almost the same amount to buy a new set. Until we found Covers & All CA. I entered the dimensions, zipper placement and colour. A few weeks later we had our covers.
Because of Covid and the quick turn around for our order, I was concerned that the quality would be just OK. After receiving it in the mail I was pleasantly surprised because the material feels heavy duty like it will last a lot longer than the original material that came with the cushions.
Also they fit perfectly. In a perfect world the only thing that I would change is the way the zipper pulls stay out and aren't hidden somehow in the seam. I will be purchasing again from this company.
Timely and efficient order process and delivery. Very good first impression and quality product.
Receive custom size cover for pergola in good time. I have not installed it yet but it looks good.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kurt. Please accept our apologies in case there is an error in the size of your cover.
We passionately handcraft hundreds of products each day, and admittedly sometimes we make a mistake. However, we are fimly committed to making it right when given the opportunity and once the error is established.
Our Quality team has received your complaint and will attend to it shortly. Your patience is greatly appreciated.