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Covers & All Canada Reviews Summary
Covers & All Canada has a rating of 4.2 stars from 3,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All Canada most frequently mention good quality, customer service and fast delivery. Covers & All Canada ranks 10th among Home Decor sites.
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Wow! Never thought I would get excited about a cover, but I am.
I see the difference in quality
Amazing!
Very easy to place the order, received and fits perfectly, product is thick and I love it.
I gave them my measurements and order on May 8th for 2 cushion covers
The factory is in India.
They arrive on May 27 in Montreal Canada
I just had to slip the foam in and install them.
The fit is perfect. The quality is very high
They look great
Cost me 35$ Can including taxes. Couldn't have made them for that price.
I am very happy and will order again
No response to my question.
Some web site functions defective on first try
I ordered a full set of seat and cushion covers for my outdoor 5 seat sofa and they arrived a month later. The packaging was interesting but it didn't matter because inside the product was awesome. Very well made. Outsourced to a factory in India and they really know what they're doing.
Hello. So I ordered for outdoor cushions for my patio loveseat. I was extremely pleased with the overall quality of the product. It's so good I'll be ordering for more cushions for my other two chairs. I have to be honest however I was extremely disappointed with the overall shipping. It provided me a date to be home to receive the item. I was home all day and it did not arrive. The next day it arrived and I was not home and the driver did not leave the package on the door. I was then send an email that's said in order to get my item I had to pay a fee for the driver to come back. If I was home on the date indicated and they didn't make the delivery on that date they certainly shouldn't charge their customers for coming back again on a different date. This is my only complaints about them
Hello Cheryl. Thank you for being a returning Coversandall customer despite the delivery issue you faced.
First, please accept our apologies for this incident. We use globally recognized shipping carriers DHL / FedEx / UPS. Though we have no control over the actions of local delivery personnel, we accept the responsibility and are available 24x7 via our phone and chat helplines to assist you with any issues that may arise.
Our packages are dispatched with "Indirect signature required"; however, if you are not available to accept the delivery, our terms with FedEx allow them to release the package at your doorstep as long as they are able to find a secure place to do so. If they cannot find a suitable location, they will leave a door tag with instructions for rearranging delivery and/or the location you can pick it up from.
We hope you did not pay the additional fee because FedEx DOES NOT charge for delivery attempts and also because the tracking page does not show a failed delivery attempt. If you did pay, could you please write to us at [email protected] with a copy of the invoice? Please include every detail you can remember - date of the payment, copy of the email you received, and anything else you feel would be relevant. We are taking this very seriously and would like to take it up with our Account Manager at Fedex.
Excellent customer service and attention to detail on our unique request. Very easy to order and the team contacted us several times to ensure our custom order would be perfect. Friendly service and love the product! Great quality!
It was very easy to order this fire bowl cover, it took a bit for it to arrive, but I am very pleased with the result. It fits our bowl perfectly and just skims the surface of the deck the bowl is sitting on.
Hi There
My order has been delivered. Unfortunately, the cushion covers do not match with the dimensions I sent you. The zipper and the Velcro were supposed to be installed on the short side (back) of the cushion.
Jarek
Great product! Fits like a glove.
I downloaded a picture with the articles' dimensions.
Couldn't have been any easier!
Shopping is spelled incorrectly LOL
Easy to purchase
I ordered 2 chair covers and 1 curved sofa cover. The chair covers fit perfectly however the sofa cover doesn't fit well. It's very tight therefore doesn't cover the sofa well.
Hello Louise. Thank you for taking the time to rate your Coversandall purchase.
Each cover is handcrafted by meticulously following the measurements and instructions you provide. You can view the final agreed dimensions in your Coversandall account.
Kindly compare the agreed size with the cover you have received. If you find a discrepancy, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.
Sun shade receiver and quality of work awful. Dimensions on outside were fine but cut of shade on 2 sides of triangle are bowed almost 12 inches on longest side.
Hello Kevin. We are sorry to note your disappointment with your Custom Sun Shade Sail.
Each product is passionately handcrafted by meticulously following the measurements you enter while placing the order. We ship hundreds of custom products each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
Your order confirmation email lists the measurements you provided. Kindly compare the ordered size with the product you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected]. We are committed to replacing any cover that has not been fabricated as ordered.
Easy process to follow on web site... Item well made and fits perfectly on patio set!
Website well designed ans easy to use...
Very friendly & helpful customer service, the covers arrived on time and fit perfectly. Very happy
Very friendly & helpful customer servie
Easy to use. My third order. Products always to size requested, received within a month and good quality. Everything I ordered came from India, comparable Shade Sails from Canada cost ten times more. I wouldn't hesitate to recommend this company.
I ordered 2 Cushion covers in size 21 x23 (seat cushions)and 4 size 23x21 ( back cushions)
They sent me reversed covers. Now two of my back cushions have covers that are 2 inches longer
I know that I measured it right since they had instructions what is length and what is width
However the ones that fit right look great and fabric is good quality.
Hello Jana. Thank you for taking the time to review your recent Coversandall purchase.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped 5 days late and further delayed in transit. We understand how this can be disappointing and apologize for the inconvenience.
With regard to the sizes, your order confirmation email lists the following for the two covers you have mentioned:
1. Custom Shape Cushion Cover - quantity 4
Length: 21"
Width: 23"
Thickness: 3"
2. Rectangle Cushion Cover - quantity 2
Length: 23"
Width: 21"
Thickness: 3"
We understand that there can be some uncertainty about the terms used to define the sides (width, depth, length etc). Hence, the dynamic image on the product page displays each value you enter against the corresponding side. (marked in yellow).
Could you please visit the product page, enter the dimensions as listed above and then compare the diagram with the covers you have received? If you still feel we have made an error, please do not hesitate to write to us at [email protected] with pictures of the covers clearly showing the error. We are committed to replacing any cover that has not been fabricated as ordered.
Large patio chair covers fit perfectly. Received quicker than expected. Extremely satisfied!
Great quality and speedy delivery but the grey fabric has already faded and it's only in full sun for a few hours in the morning (I have had it for 5 weeks)
Hello Nicole. Thank you for the rating and feedback.
We are sorry to hear that the cover's color has faded and are sharing this feedback with our product team.
Meanwhile, as mentioned on the product page, both our mattress fabrics (Cushion Rite and Cushion Fab) offer medium UV resistance. The material itself is resilient in the sun and thus color fading will not affect the functionality of the cover.
Nevertheless, if you face any issues, please do not hesitate to write to us at [email protected] with a few pictures of the cover.
It's pretty hard to describe a positive experience when you're still waiting for a product you ordered over a month ago that was supposed to be delivered last week. So the experience so far has been less than adequate
Hello Kevin. We are sorry for the inconvenience due to the delay.
Per the FedEx tracking page your order was delivered on 25 May and we trust that you are happy with your custom cover. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. Thank you for choosing Coversandall.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Claude. Thank you for taking the leap of faith with our service. We are glad that you liked the custom cushion covers we made for you and look forward to delighting you again with your next order.
With regard to your previous review, please accept our apologies for any difficulties you faced. Besides providing high quality products, we also want to ensure an easy and intuitive order process.
We are not seeing any recorded downtime around the time your order was placed. The problem you faced may have been a temporary issue. We are an eCommerce company and our website performance (including page load times) is very closely monitored. In such instances, the reason could be one of any number of things. Typically, using a different browser or clearing your browser's cache & cookies resolves the problem. Rebooting the device also helps if it has not been restarted in a while.
Also, regrettably we are unable to locate any conversation with your registered contact details. If the question you had is still on your mind, please do not hesitate to reach us via our 24x7 phone or chat helpline. We will be happy to help.