Covers & All CanadaReviews 3,579

Hello Sanjay. We are sorry to note your disappointment with the color of your cushion covers.

'Sky blue' being a generic term that can point towards one of many shades, we have provided a thumbnail on the product page for each available color. For your reference, here is a direct link to the thumbnail for Cushion Rite Sky Blue:

https://cdn.coversandall.ca/wysiwyg/swatches/store_2/cushion-rite-sky-blue-new.jpg

Keep in mind that depending on the display settings of your screen, there may be some difference between what you see and what the actual color is.

Regrettably, we are unable to locate any email or chat conversation with your registered email address. If you have additional comments or questions, please feel welcome to write to us at [email protected]. Attaching a picture of the product taken in natural light will help us understand your concern better.

Hello Darryl. Thank you for giving our service a chance and also for taking the time to write about the experience. We appreciate the effort!

Please accept our apologies for the delay. We take great pride in our track record for shipping orders on time. Regrettably, due to unanticipated production issues your order was delayed more than a week. Thank you for bearing with us and giving us the opportunity to delight you with our product.

Hello Howard. We are sorry to learn that you are dissatisfied with our service.

Regrettably, due to unexpected production issues your order was shipped and delivered 8 days late. We understand how this can be disappointing and apologize for the wait. Thank you for agreeing to the 15% refund offered by our support team.

Please also accept our apologies for any error in your cover's size. Each cover is passionately handcrafted by meticulously following the measurements you enter while placing the order. The general shape of the cover is shown in the example pictures - we aim to provide a snug fit but no where is a perfectly form fitting or contoured cover promised.

We ship hundreds of covers each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established. With product complaints, investigation may be required across multiple teams (Design, Production) which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is never to make it difficult for you and we're happy to call you once the investigation is complete.

From the pictures you have shared with us, the error seems to lie in the top and bottom widths you entered on the order - 102 inches and 87 inches respectively. Nevertheless, as advised by our Quality team we have escalated this internally to determine if there was any error from our side. Your patience and understanding are greatly appreciated.

With regard to the complimentary bag, it is a general purpose, fixed size storage bag not necessarily made for the cover you order (which can be any size). The size of the gift bag is listed on its page:

https://www.coversandall.ca/storage-bags.html

Hello Stacy. Thank you for reviewing your recent Coversandall purchase. We are glad you like your custom cushion covers.

Regrettably, there is no reference picture attached to your order. When you select the desired zipper option (wrap around length / width) the image below it reflects the selection by showing a dotted line where the zipper will be applied. On your order, the length and width are 23 and 20 inches respectively, and the zipper option selected is "Wrap Around Length".

With regard to the color, 'Navy blue' is a generic term that can refer to more than one shade or tone. The product page displays a thumbnail for each fabric color. For your reference, here is a direct link as well:

https://cdn.coversandall.ca/wysiwyg/swatches/store_2/cushion-rite-navy-blue.jpg

Additionally, colors are notorious for looking different on a digital screen based on your display settings. Thus, minor variation is possible.

Nevertheless, after checking the above link if you feel the color does not match, could you please write to us at [email protected] with a picture of the cover? Our Quality team will gladly look into this for you and assist you with an appropriate resolution.

Hello Karllyia. We are sorry to note your disappointment.

Please accept our apologies for the delay on your order. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped and delivered one week late. We understand how this can be frustrating; as a gesture we have submitted a refund for the shipping charges on your order. Please allow up to 7 business days for it to be processed.

We also apologize if we have made an error in your cover's size. Each cover is passionately handcrafted by meticulously following the measurements you enter while placing the order. We ship hundreds of covers each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.

With product complaints, investigation may be required across multiple teams (Design, Production) which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is never to make it difficult for you and we're happy to call you once the investigation is complete.

Your order confirmation email lists the measurements you provided. Kindly compare the measurements with the cover you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at [email protected].

Hello Zareen. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.

We are sorry to learn that your custom sandbox cover does not fit as desired. We handcraft each cover by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. We are firmly committed to making it right when given the opportunity and once the error is established.

Our Quality team responded to your complaint requesting a picture of the cover showing the incorrect measurement using a tape measure. This is a standard and reasonable request, and is mentioned in our Terms of Use as a requirement.

You can view the final agreed dimensions by signing in to your Coversandall account. Kindly compare the agreed size with the cover you have received. If you feel there is a discrepancy, simply put the cover on the sandbox so you can measure and demonstrate the incorrect size.

Hello Kingsley. Thank you for taking the time to review your Coversandall purchase. We are glad you like your grill cover.

We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped late and further delayed in transit. We understand how this can be disappointing and apologize for the delay.

For your cover the material chosen is Cover Max which as listed on the website is "1000 Denier, PVC Coated Polyester". PVC means it is made using plastic which is inherently stiffer than fabric. For a fabric feel, we offer a different material - Cover Fab.

If you have additional comments or questions, please feel welcome to write to us at [email protected]

Hello Dale. Thank you for taking the time to acknowledge our service efforts.

With regard to the personalization, we are sorry it is not as expected. Due to manufacturing constraints we cannot print directly on the cover material. We have shared your feedback with our website team and will try to make this evident on the product page.

Thank you for choosing Coversandall. We look forward to delighting you again with your next order.