Covers & All CanadaReviews 3,582

Hello Shariq. We are sorry to learn that your custom table cover did not turn out as desired.

We have reviewed the phone conversation you had with our associate. Our associate did request you to raise a ticket by signing into your Coversandall account, however we have not received a ticket.

We passionately handcraft hundreds of custom covers each day by diligently following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. We are firmly committed to making it right when given the opportunity and once the error is established.

Regrettably, there are no instructions on your order requesting an umbrella hole. As soon as the order is placed, an order confirmation email is sent out. This email lists the measurements you have provided along with any notes you have entered and reference images you have uploaded. As you can see, there are no notes on your order which (as shown in the example pictures) is for a basic table cover without any umbrella holes.

Since each cover is custom made to the ordered size, we are unable to accept returns in the absence of any error from our side.

If you have additional comments or questions, please feel welcome to write to us at [email protected].

Hello Kriska. We are sorry to learn that your custom swing cover does not fit as expected.

We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.

With product complaints, we ask for pictures clearly showing the problem. This is required not only to establish the error but also to ensure that any replacement being sent does not have the same problem. Regrettably, the pictures you first sent us simply showed the cover without any measurements. We have now received the second set of images. Our Quality team will review this shortly and respond as quickly as possible.

Thank you very much for your patience while we investigate this. We reiterate that once the error is established, we are committed to issuing a replacement and dispatching it on a priority basis.

Hello Mel. Thank you for taking the time to share your all-round feedback. We are glad you like your custom cart cover!

We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds.

The creases on your covers will subside eventually; leaving them out in the sun for a while helps. You can also use a hot air blower over the creases to minimize them.

If you have additional comments or questions, please feel welcome to contact us at [email protected]. We will be happy to assist you.

Hello Gregory. We are very sorry to learn that your custom cover did not turn out as desired.

As soon as an order is placed, an order confirmation email is sent out. This email lists the measurements you have provided along with any notes you have entered and reference images you have uploaded. Your order confirmation lists the width as 94". There are no notes or reference images on your order. Had we been contacted immediately upon receipt of the order confirmation, this would have been a quick correction to make. The email does state "Please check the details of your order. In case of any changes, kindly inform us within 24 hours of placing the order via phone or chat."

If you have an account on Coversandall and are signed in to your account, your cart items are saved to it. Your order was not placed using an account. In such cases, your cart items, notes and attachments are saved in your browser's temporary storage (called cache). Depending on your browser's settings, cache is cleared when you close the tab/window, or when you exit the browser, or when you restart your system.

Since each cover is custom made to the size ordered, we are unable to accept returns in the absence of any error from our side. Nevertheless, we understand that when ordering online mistakes can happen. It is our policy to be as flexible as possible when assisting you in such situations. Our team has offered a 25% discount in case you wish to reorder the cover with the correct measurements. Could you please write back to us at [email protected] to let us know if this is agreeable?