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Create a cover letter fast with Cover Letter Now cover letter builder!
From students or entry-level job seekers to experienced executives, our AI cover letter generator offers jobseekers a fast and easy way to create a cover letter. Providing cover letters across several industries and with recruiter-approved templates, Cover Letter Now's cover letter builder enables users to download a polished and professional cover letter in minutes.
Cover Letter Now Reviews Summary
The company enjoys a positive reputation for its user-friendly service, which effectively assists customers in crafting professional resumes and cover letters. Many users appreciate the helpful templates and the convenience of the platform, often highlighting the quality of customer support as a significant strength. Representatives are frequently described as knowledgeable and courteous, enhancing customer satisfaction. However, some concerns were raised regarding the clarity of subscription terms and the potential for unexpected charges. Overall, the feedback reflects a strong endorsement of the service’s effectiveness, coupled with a desire for improved transparency in subscription management.
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They take advantage of unemployed citizens trying to get back into the working field. Overdrafting my already broke bank account. I was more than okay with paying $2 a month to help support the site. But they just take advantage of you i have 4 separate charges. Some even being only 3 cents, this company is full of criminals.
After agreeing to pay the $1.95 for the FREE coverletter I thought I had opted out of the membership when paying for it. HUGE mistake! Checked my account on the 15th day and they had already charged me the $39.80. And they will NOT refund! Its sad this is how people make money these days. Taking advantage of people trying to improve their situations with better employment.
Greetings J M.,
We are very sorry that you feel this way. We are committed to providing great customer service. We take all feedback very seriously. We have sent you a private message so we can assist you with your concern and provide you with a timely resolution in a secure manner. Thanks for the feedback.
Best Regards
Anna
Cover-Letter-Now
It clearly says you have 14 day free access to the Cover letter but after 14 days you will be billed $39 auto each month for access to their letters! They give you all different options to cancel in that 14 days. It did say free cover letter, but made me pay $1.95 to get it so I did not like that!
Greetings Rhonda. We apologize for the inconvinience. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.
Best Regards
Anna
Cover-Letter-Now
They charge you, they lie about it, they tell you they will refund you then they don't, they put on you on eternal hold, they give you no access to the people making the decisions against you. Stay AS FAR AWAY AS POSSIBLE. RUN!
Greetings Katherine R.,
We are sorry that you have had this experience with our service Katherine. We will be more than willing to assist you with your concern. We have sent you a private message so we can assist you in a secure manner.
Regards,
Cover-Letter-Now
The charge you monthly for a one time fee. This company is unscrupulous and should be put in jail. They do not respond when requesting a refund. Do Not use
Greetings Pete F,
We are very sorry that you feel this way and had this experience with our services Pete F. We will be more than glad to assist you with your concern. We take every feedback very seriously. We have sent you a private message so we can assist you in a secure manner with a proper resolution.
Regards
Cover-Letter-Now
They KEEP BILLING 39.80 AND I DO NOT USE THE SERVICE. SCAM PROMO FEE OF $1.95 THAT GETS RE-BILLED TO $39.80 EACH MONTH. TERRIBLE
We're sorry that you feel that way. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we indicate up front that it will auto renew after the 14 days and that it can be canceled at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email us at [email protected] with any concerns you may have regarding your account. We also send you a private message so we can assist you directly. Looking forward to helping you achieve a timely resolution.
Best regards,
Cover-Letter-Now
My experience is exactly the same as all of the bad reviews posted! After spending over a half hour building my "FREE" cover letter, the site informed me I had to pay a $1.95 fee! I begrudgingly paid so I could send my resume off. Now 2 weeks later they are taking $39.80 out of my account, which will leave my account negative! DO NOT DO BUSINESS WITH THEM! By the way, the person that responds to every review - what a joke you are!
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
Cover Letter Now
Terms and conditions weren't clear about the billing after initial 2 weeks. Saw the charge and cancelled and asked for a refund... I'm on my 3rd email to a rep. I'm more than likely going to file a complaint with the BBB of this crap doesn't get resolved soon. Don't waste your time here!
Greetings Liz M, We're very sorry that you fell that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at [email protected]
Best regards,
Cover Letter Now
I cancelled my account within 4 days and won't refund money stating past billing cycle. If I could give this site zero stars I would because they are unethical when it comes to business dealings
They don't have a clue, they keep telling me that they can keep my money because it was after a 14 day billing cycle even though I was a subscriber for 4 days.
GREEDY COMPANY PLEASE SAVE YOUR MONEY AND GO ELSEWHERE
We are sorry that you had this experience with the service Bea B. We are very committed to provide great customer service. May you please contact us at [email protected] so we can assist you on any concerns you may on your account? We also sent you a private message to help you achieve a timely and secure resolution on this case. Once again we apologize for any inconvenience with our service and we are looking forward in helping you with your account.
Best regards,
Cover-Letter-Now
Horrible customer service. Says will be billed weekly 9.95, but charged for the whole month. They don't care about the customer or the service they are just trying to pull a fast one on anyone who needs a cover letter. If someone doesn't want your service, give them there money. You can't even talk to the people who make the refund decision, everything about this screams FAKE! Also every response to all complaints on here is given the same response which means it's just generated to try and make them seem like a real company. Beware they are not!
Greetings Amanda F, we apologize that you were not satisfied with the service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback in a serious manner. This will be forwarded to our Marketing team.
Please contact us directly at [email protected] if you have any further issues. We will send you a private message through here so we can take a look at your account so we can help you achieve a timely resolution.
Took out my money without any notification - and now is refusing to respond to my refund mails. Won't recommend it to anyone - this business is a thief. Terrible customer service. Their "live chat" is never live.
Jen, we are so sorry you did not have the best customer service experience. We would like provide you a timely resolution. We have sent you a private message so that we can assist you with your concerns in a secure manner.
Best Regards,
Cover-Letter-Now
I don't think people would be good with your services because your company take me 39.80$ of my account. When I notice that I called you immediately and your answers. Very apologize with you because you called after billing date. I am very disappointed and feel ripped off by you I never recommend this company to anyone. Even when they have so many excuses in order to get your refund. Do you want be a Big company? Take seriously when costumer don't want your services and gave them your money back and respect their decisions made.
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. We are going to send you a private message to gather information about your account. Your account and resolution are going to be evaluated once more to see if we can be of more assistance to you.
Best regards,
Cover Letter Now
The one cover letter was wothless (I changed everything), and the monthly payment plan is a scam.
We apologize that you had this experience while creating your cover-letter D R. On our system you can create as many cover-letters as you please and download them for free on plain text. In order to be able to download and use the different formats that are available on our service you must be a premium member. We provide our customer to try the service for $1.95 for 14 days so they can download and use all the tools and services that we have available. After the 14 trial expires the account auto-renews to the monthly subscription to the service. We provide the information of the subscription renewal before the order is process, this information is provided as well on the check out page and an email is sent to the customer containing the information of the subscription renewal. We also offer several ways to cancel the active subscription. This include by phone, live-chat and self cancellation on the page. Once again we apologize that you had this experience with the service. You can contact us at [email protected] so we can help you achieve a resolution to any concern you may have.
Best Regards,
Cover-Letter-Now
As the reviews show. You absolutely suck. I will be filing a complaint about your lousy business practices with the Better Business Bureau! I paid $1.95 for your cover letter and no where in their did it show that you were going to start charging my account 38.90 a month and you can look to confirm I have not used your service not even logged on once. Then then bank coding isn't specific to show who is charging you, If I had not looked on my bank statement you would continue charging me and you are not providing me any service. I hope you enjoy the $38.90 X 3 because when I am done telling everyone about your dishonest business practices and lack of customer service that will be all you get.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
We have send you a private message to offer you further assistance and review your account. Please contact me directly if you have any further issues.
Best regards,
Cover Letter Now
Worst Billing Practice Ever! I cancelled my account after a $38 charge 14 days later. I was expecting the $3.00/month. It's not clear and they refused me a refund.
Greetings Tracey W, I’m sorry you weren’t happy with your experience. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me directly if you have any further issues. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly.
Best regards,
Cover Letter Now
After signing up for a $1.95 "trial", was immediately advised with an email that, (nothing stating that this would be the case on web site so cost notice was for first time), that I would be billed $9.95 a week ongoing until I cancelled. Resume format impossible to work with. Web site had no functional way to cancel "subscription", phone contact link busted, web chat not responded to. Sent email, hopefully I can get them to cancel before they start billing me further.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Please contact me if have any further issues. You can email me at [email protected] or check you inbox since I took the liberty to send you a private message to assist you directly from here.
Best regards,
Cover Letter Now
I signed up for a 14 day trial for $1.89. After that I called to cancel my trial so I don't get charged any more money, the girl claims to have cancelled my account and then 5 minutes later I get an email saying " Thank you for your MONTHLY SUBSCRIPTION, you will be charged $3 every month" I called again, and was put on hold for over 20 minutes. Never again will I sign up for anything with this company cause its a huge scam and they lie to their customers. I was told my account was cancelled but in reality I was signed up for $3 a month subscription.
Greetings Ganesha A, I’m very sorry that you have had that experience with our service. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. I will took the liberty to send you a private message to assist you directly if you have any more concerns or issues.
Best regards,
Cover Letter Now
I cancelled back in October but there site didn't recognize it and now my account has been hit 4 times. Customer support refuses to give a refund
Greetings Adam B, I’m very sorry that you feel that way and that you have had that experience with the service. Once your subscription is canceled, you'll receive an email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. We offer many option to cancel the subscription, you can cancel your subscription at any time by calling. Our toll free line is 1-888-816-0576 representatives are available Monday to Friday 9am-9pm EST; Saturday 9am to 6pm EST; Sunday 11am -7pm EST. You can also cancel your subscription by emailing your subscription cancellation request to [email protected]. Additionally, you can click live help to chat with us online to request we cancel your subscription. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team.
Best regards,
Cover Letter Now
I used the site for the advertised 14 day trial and without realizing that from them on at around 0200 they were billing me $39.80. So pretty much scamming off my bank account while I was sleeping. If you have questions on a cover letter just go to your local collage someone there will help you for free.
Hello Justin M, I’m very sorry that you fell that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. If the client did not want to use the service for more than 14 days we do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings and this can be done at any time and total amount charge will only be the initial period.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected]
Best regards,
Cover Letter Now
Ended up paying $260. For one resume.
If you don't cancel in 14 days they own you
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at [email protected] or send me a private email here and I will go ahead and see if i can be of more assistant.
Best regards,
Cover Letter Now
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings George H.
We are sorry that you feel this way. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. We take all feedback in a serious manner. This while be forwarded to our Marketing Team. You can contact us directly at [email protected] if you need assistance on any concern you may have regarding your account. We also sent you a private message so we can further assist you in a direct and secure manner. Looking forward to helping you achieve a timely resolution.
Best Regards,
Cover-Letter-Now