On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Create a cover letter fast with Cover Letter Now cover letter builder!
From students or entry-level job seekers to experienced executives, our AI cover letter generator offers jobseekers a fast and easy way to create a cover letter. Providing cover letters across several industries and with recruiter-approved templates, Cover Letter Now's cover letter builder enables users to download a polished and professional cover letter in minutes.
Cover Letter Now Reviews Summary
The company enjoys a positive reputation for its user-friendly service, which effectively assists customers in crafting professional resumes and cover letters. Many users appreciate the helpful templates and the convenience of the platform, often highlighting the quality of customer support as a significant strength. Representatives are frequently described as knowledgeable and courteous, enhancing customer satisfaction. However, some concerns were raised regarding the clarity of subscription terms and the potential for unexpected charges. Overall, the feedback reflects a strong endorsement of the service’s effectiveness, coupled with a desire for improved transparency in subscription management.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Complete fraud of a website. You cant sign up for the 1.95, they just immediately charge you the 20 and then tell you you have to wait 4 days to have your money refunded. I highly reccomend you do not use this website and if anyone has any other horror stories from this website please contact me as I am making a claim to the better business bureau against these fraudulent people. They offer no help and if you call for customer service be ready to be sent to a call center in India where no one can help and apparently no one has supervisors
If you see a charge on your account from the free trial, then you should call them. Their customer service was very friendly and happily refunded the charge without question.
Hi Jackie,
Thank you for your feedback and for sharing your experience with us.
First of all, it says FREE. It is not free. They charge $1.95 for a service that doesn't work. I created a cover letter, but did not GET the letter. Couldn't download or print without calling customer service. THEN, they charged an additional unauthorized $19.95 after I canceled the account! I called to get a refund and they said to wait for an email 24-48 hours. No good!
Hi Lynne,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
Applied for the 14 days trail version and it was charged to my credit card that version and the so called professional. Over 26. Already complaint nothing happen.
Be careful with this guys they are not trustful.
Hi Paulo,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution.
I used the service one time for a cover letter and paid a one time charge of like 2 dollars then a few months later I realize that I have been paying 20 bux a month for the service without realizing it, I could have read the fine print more I guess but I feel swindled because after the one time payment that automatically makes me pay for monthly charges if I don't cancel the service. The customer service is great the man was very helpful in canceling my service and informing me on what happened but I think the way they make it seem like your just buying a one time thing then make you pay monthly is unethical.
Hi Christian,
Thank you for your feedback and for sharing your experience with us.
Customer service was very helpful in giving all my options even though I had to cancel I appreciated all the information and will probably use again in the future would recommend to friends.
Hi Brian,
Thank you for your feedback about our product and for sharing your experience with our Customer Service.
Thanks for the great customer service!
It is such a pleasure to deal with a company that actually cares about customer service!
Hello Donna,
Thank you for that great feedback. It is excellent to know how you feel about the customer service that we provide. We strive to deliver to you what we do best.
This site is awesome and so is their customer service! If you are actively looking for employment, this site is where you want to go! They have tons of resumes and cover letters to choose from! All professional in appearance! Love this site! Ty!
Hi Michelle,
We are thrilled that you were delighted with our Customer service and with our website. We are committed to providing great customer service. Thanks for the feedback, it's very important for us. We wish you the best with your job search.
Patricia was so very helpful to my needs. She was compassionate and gracious. She helped me with pricing which was very needed. I would recommend this service and highly recommend Patricia. Rarely do you find someone who truly cares and is so willing to help!
Hi Coleen,
We are thrilled that you were delighted with how Patricia was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Website was good a little navigating it at first but with some tech help all is well. Some off the drop down boxes for the. Year don't have any numbers in them.
Hi,
Thank you for your feedback and for sharing your experience with us.
The customer Rep Angel was very helpful in finding a good resolution for me. He provide excellent service and help me with everything. Thank you Angel
Hi Frederick,
We are thrilled that you were delighted with how Angel was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I had a problem with signing in. I spoke with Andres on Live Chat and he was very expedient and helpful with getting me access to the cover letter builder.
Hi Tamara,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Andres was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I had a dispute with regard to the auto-renewal of my subscription paid for a year ago (per cancellation confirmation #*******) and the customer service representative, Marylynn, who I talked with to get it taken care of was professional, courteous, and quick to address the issue. She was very pleasant to deal with and customer focused. Very well done.
Hi Josh,
We are thrilled that you were delighted with how Marylynn was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
I'v not made a cover letter or resume for quite sometime. After finding this site on the web and using it, it was perfect. They had great selections of cover letter and resume to choose from. A very nice template to write or add from their selections of jobs that you are applying for, which I thought were perfect for my lack and inexperience resume background! Thanks guys..
Hi Rasmey,
Thank you for that terrific feedback. It is great to know how pleased you are with how your resume looks now. Our service is designed to be easy to use without compromising quality of the end product.
I was pleased with the program until I finished paying $1.95 for a 14 day trial. Once I submitted payment, I noticed I was also charged $9.95 for Professional Resume Review, which I did not select. I immediately contacted customer service. Ener, the representative that I spoke to was extremely knowledgeable and helpful in resolving the issue. He sent me an email to confirm that my subscription had been cancelled and a credit would be issued within a couple of days. He also emailed me attachemnts of my cover letter because it would not download from the site. He was very kind and understanding of my frustration. Ener deserves a raise! :) The cover letter templates were just what I was looking for. I will be watching my bank account for the reimbursement.
HI Amanda,
We are thrilled that you were delighted with how Ener was able to provide a resolution about your request. We are committed to providing great customer service.
Thank you so much for your awesome feedback!
From the cover letter to the customer service... all around helpful. End product was very professional and very easy to use.
Hi Chad,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We wish you the best with your job search
I signed up for the free trial to get some ideas for different types of cover letters and resumes. Examples were mediocre at best, I've seen better for free. The interface was awkward to use. I found out after spending 21/2 hours crafting a resume, that the SAVE button does not really save your work you MUST press the FINISH button to actually save it to the web site, if you are planning to leave the site and resume working on a letter/resume later. Nowhere did I see that specified and requested they add a warning, "To save your work you must press FINISH" so others don't make the same mistake. I lost everything and they were not able to retrieve my data. I decided to cancel my subscription and did so on my account page. A day later a $20 charge appeared on my credit card, although the payment due date for a full subscription was taken out at least 2 weeks before the due date shown on my account page. Customer server was awesome and very professionally handled my subscription requests immediately (cancellation and a credit to my account) and sent confirmations to my email. Sorry it was such a disappointment.
Hi Leslie,
Thank you for your feedback and for sharing your experience with us.
Great and responsive customer service! John was very helpful and polite! He corrected everything that was wrong with my account in a calm, organized manner.
Hi Kristen,
We are thrilled that you were delighted with how John was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Without any notice or warning, except for some probably extremely small writing, I have been getting charged $20.00 a month for this service in which I'm not even using! You get charged at all different dates and times and I was even charged TWICE in February! When I canceled my subscription, I was sent an email saying I could contact Customer Service any time from 6 AM - 12 Midnight EST. Lie. I called the number and could not reach anyone. I am extremely dissatisfied with this. PLEASE MAKE SURE YOU READ THE SMALL WRITING AND CHECK YOUR BANK STATEMENTS. It's my fault, but this is very upsetting.
Hi Kelsi,
We are very sorry that you received the wrong impression of our service and our subscription. We would respectfully like to further explain some information and provide you with the following guide which may clarify any doubts you may have regarding your account: Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version for free. To further our user experience, we provide the option of a 14-day trial for a small fee.
When you select our 14-day trial enrollment, it provides all details on screen that after the 14th day it will auto enroll into the monthly subscription service. It also explains, that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that, unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription.
Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto emails can get picked up by the filter as spam or junk mail, redirecting this to the junk/Spam folder. Please, be sure to check your spam/junk mail folder.
We apologize for any confusion this may have risen. Feel free to contact us if you have any further questions or concerns regarding our products and services.
Good expert advice on business cover letters and resumes. Expeditiously took care of concerns and excellent customer support.
Hi Michelle,
Thank you for that awesome feedback. Thank you for your review on our Customer Service Specialist. We are committed to providing great customer service. Thank you so much for your awesome feedback!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Connor,
Thanks for bringing this to our attention, Connor, We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!