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Create a cover letter fast with Cover Letter Now cover letter builder!
From students or entry-level job seekers to experienced executives, our AI cover letter generator offers jobseekers a fast and easy way to create a cover letter. Providing cover letters across several industries and with recruiter-approved templates, Cover Letter Now's cover letter builder enables users to download a polished and professional cover letter in minutes.
Cover Letter Now Reviews Summary
The company enjoys a positive reputation for its user-friendly service, which effectively assists customers in crafting professional resumes and cover letters. Many users appreciate the helpful templates and the convenience of the platform, often highlighting the quality of customer support as a significant strength. Representatives are frequently described as knowledgeable and courteous, enhancing customer satisfaction. However, some concerns were raised regarding the clarity of subscription terms and the potential for unexpected charges. Overall, the feedback reflects a strong endorsement of the service’s effectiveness, coupled with a desire for improved transparency in subscription management.
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They are very easy to get a hold of, either by email or by phone. The person who talked to me was very friendly and professional. She fixed my problem right away.
Be very careful and read everything fully. I got a charge for something I didn't order but the customer service agent was very nice and helpful. Takes two seconds to come off your card but 3-5 business days to get the refund... still don't get that...
Thanks for sharing your feedback and experience with us, Barbara!
I liked the tools they had and referred them to my best friend. Just remember to cancel your subscription when you no longer need their services.
Hi Tyler,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Used the service to make a cover letter and paid $1.95. It was a pretty nice cover letter. I liked the many different formats they provide and how easy it was to use.
However, 2 weeks later they charged me for $19.95, even though I never used the service again.
I contacted customer service and they understood and helped me out! Andres was great! Great customer service is something many companies lack nowadays, this company isn't one of those.
Hi Robert,
Thank you for sharing your experience with Andres, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Could not access account, got immediate, friendly, thorough help from Andres Solano! TYVM This could have been very frustrating, as working online often is, but I was assisted right away!
Hi David!
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Andres. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
I stumbled upon this website and was immediately impressed with the trial service they provide. Their options of both cover letters and resume's are impressive and truly easy to navigate through. For this reason and the fact the professional and immediate customer service, I decided to keep it for a month. Family and friends will also find it useful. Thank you for the fantastic service!
Hi Maritza,
Thank you for your kind words, Maritza! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
It helped me to write my cover letter and chose for me the right phrases and terms. However, applicant is still need to modify it because hiring officers are careful readers.
Thanks,
Ishmail
Hi Ismael,
Thanks for sharing your feedback and experience with us, Ismael.
I accidentally added the resume review. Called customer service and Jose was extremely helpful in refunding my amount. Jose also assisted me in meeting my need in using cover-letter-now in the future. Thanks, Jose it is much appreciated!
Hi Ray, Thank you for sharing your experience with Jose; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I think the website was awesome. I like the customer service rep (Juan Morales) very friendly and professional. However it took him forever to cancel my service and I didn't like that at all. It should take that long( 20 mins) to cancel a subscription.
Please work on that!
Hi LaSheila,
Thank you for sharing your experience with Juan, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I loved that it got me going on how do set up my cover letter. However, I had to call support after paying for the trial that I though was a free trial. I wasn't prompted to pay until I finished my cover letter. After calling support and accessing my cover letter, I found formatting errors such as the margins were not the same from right to left and I wanted to change to font size and I couldn't even get this fixed after importing it into Word 2010. I will not renew this on a monthly basis.
Hi Jean. We're sorry to hear that you're not completely satisfied with our product. While your subscription is still active, we'd love to work with you to help you get a professional Cover Letter that fits your needs. You can give us a call at 1-844-351-7484. Representatives are available from Monday to Friday, 8 AM to 8 PM (CST), Saturdays from 8 AM to 5 PM (CST) and Sundays from 10 AM to 6PM (CST). Thank you!
I love their program and help. Made it really easy to update my resume. Every time I had a question I could call or do an online chat and the question was answered immediately. Lots of formats and the resume review was a huge help to me.
That’s what we like to hear, Christopher. Our customer service team is always here to help. Thank you for sharing your experience.
I used Cover-Letter-Now once and thought it was free. To my surprise, I received a $19.95 charge. When I called customer service I spoke to Dana, who was very accommodating and friendly. She helped me cancel the service and even was able to get me a refund. I was also happy with the cover letter and other services.
Hi Pat,
We’re proud to know that Dana, was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
Same as everyone else's story. Scammed into paying $20 to a service that was not stated or advertised. Contacting them through email they said that I didn't cancel my "free" trial (5days) soon enough and I chose the automatic renewal... they charged me on day THREE! Can't get my money back.
WOULD NOT RECCOMEND!
Hi Sara,
Thanks for bringing this to our attention, Sara. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
I liked your cover letters. They are modern one, and attractive they are great! I tried it and my letter was pretty nice even in my own sight. You provide very clear and understandable guidance.
Hi Marcel,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I was in need to write a thank you letter to the Dr's and Nurses while hospitalized and found your website. I only needed one time this is reason for cancelling
Hi Antonio,
Thank you for sharing your experience with Antonio; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
They should have a zero because that's what I would rate them. They're really unprofessional they take money out of your account even when you cancel the subscription and unsubscribe to them I EVEN HAD TO email customer service and all they want to say is that they can return a certain amouth and tell me THE SAME THING PEOPLE ARE LISTEN IN THE COMMENTS BELOW. They keep taking my money out of my account and continue to make my account negative this is ridiculous. I recommend no one to subscribe to this day literally taking 40 bucks in one month and they will refund and continue to take it back out the next day it's ridiculous.
Hi Jaysi,
Thanks for bringing this to our attention, Jaysi. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
This was my first time using a site like this I had no idea what I was doing. They were so helpful and made things very easy. The customer support was very fast and friendly and got me on my way quickly. Thank you so much!
Hi Denise,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
I had a wonderful service agent that assisted me. He was very professional and helpful. He offered me a better deal. I was elated!
Hello LTanya, thanks for taking the time to review us. We’re proud to know that our experts were able to resolve your situation and that you were pleased with our service. If you need anything in the future, just let us know. Thank you!
Read all the small print because they will charge you a monthly fee thats way over the 1st months fee!
Hi Gina,
Thanks for bringing this to our attention, Gina. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Rip off and a fraud
I've sent three emails asking for me membership to be closed. Each time I receive a email avoiding what I requested
Hi James,
Thanks for bringing this to our attention, James. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.