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Create a cover letter fast with Cover Letter Now cover letter builder!
From students or entry-level job seekers to experienced executives, our AI cover letter generator offers jobseekers a fast and easy way to create a cover letter. Providing cover letters across several industries and with recruiter-approved templates, Cover Letter Now's cover letter builder enables users to download a polished and professional cover letter in minutes.
Cover Letter Now Reviews Summary
The company enjoys a positive reputation for its user-friendly service, which effectively assists customers in crafting professional resumes and cover letters. Many users appreciate the helpful templates and the convenience of the platform, often highlighting the quality of customer support as a significant strength. Representatives are frequently described as knowledgeable and courteous, enhancing customer satisfaction. However, some concerns were raised regarding the clarity of subscription terms and the potential for unexpected charges. Overall, the feedback reflects a strong endorsement of the service’s effectiveness, coupled with a desire for improved transparency in subscription management.
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Larry was absolutely amazing! He was straight forward with me about my situation, but extremely respectful! I appreciate his professionalism and the way that he handled my request to the best of his ability, even going above and beyond to contact his supervisor for even better assistance.
Overall, a wonderful experience!
Thank you!
The site is user friendly, I did not experience any problems. I would recommend this site to family and friends. Larry Gonzalez answered all my questions, and recommended other features on the website. If you are looking for a site that enhances your resume or cover letter this is it.
Hello, Cynthia!
Thank you for sharing your feedback!
We’re excited to hear that our resume builder is user friendly and perform to your liking. We’re proud to know that our agent Larry was able to answer all of your questions, concerns and recommended the multiple features we offer. If you need anything in the future, please get in touch any time.
Wishing you the best of luck in your job search!
The person I spoke with was Very nice and helpful. Very kind as well. Thank you for your help. Why do I need to have 100 characters.
-Hello, Kathy!
Thank you for letting us know your feedback! Our team is committed to providing excellent service and it’s amazing to know we delivered our promise to you. If you ever need any help in the future, let us know!
I've been using this site/service off and on for over 5 years now. I love the ease of setting up a resume or cover letter, all the templates and the fact that I can save my work for future editing. I needed help reactivating my account today and used the Live Chat feature for the first time. I spoke with a rep named Johnny who was extremely knowledgeable and friendly. He took care of everything I needed and showed concern to even stop and ask how my day was. I'd recommend this site to anyone - it's a great tool to keep in your resume building arsenal. I'll always be a customer! Thank you again!
-Hello, Heather!
We appreciate you taking the time to write this review and we deeply appreciate sharing your experience with Johnny, we’ll be sure to pass along your positive feedback. Your awesome feedback will help us provide an even better experience for our customers. If there’s anything else we can assist you with, don’t hesitate to ask!
I was very happy about all the tips they give on the right side of your resume. They gave very useful phrases to use on my resume. But when I downloaded it as a Word doc. I decided to make a few more tweeks and I deleted a couple of bullet-pointed entry's, but the bullet-points stayed and I couldn't delete them. I had to call into Customer Service and get a manager on the phone who downloaded my resume and took off all of my bullet points and emailed to me. Then I had to work an extra half hour, putting the bullet points back in.
Then decided to give the Cover Letter section a try. It seemed to grab a job from my area and only gave 3 sentences on my cover letter. I didn't want THAT job, but couldn't figure out why it inserted there and couldn't take it off. I would have wanted a generic cover. So I only stayed for the 14 day trial.
Josiah was very helpful in helping me to cancel this subscription
Hi Laura P-
Thank you for sharing your experience with Josiah; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
Josiah M was fantastic in helping me! I would recommend him and the service. It helped me to get a great job and I am just thrilled to have created a cover letter with this company.
Hi Jessica,
Thank you for sharing your experience with Josiah; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I attempted to cancel my subscription in Feb 16 and found out recently that they have been charging me for over a year for services that I don't use and don't want. I tried to reach out to customer service and they took no responsibility to remediate this even after I spoke to several agents. DO NOT USE THIS SERVICE.
Hi Marina,
Thank you for sharing your feedback with us. We wish you’d had a better experience, but we’re here to help and we’ve put your situation at the top of our list! Shortly, you'll receive a DM from us!
My customer service rep Lenin was great at resolving my issue! He found my problem and corrected it immediately he was very polite and Understanding of my situation overall customer service 10 out of 10
Hi Adbullah,
Thank you for sharing your experience with Lenin; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Nicole at the chat service is awesome, she helped me with my cancellation, and i wouldnt hesitate to ask her for help anytime
Hi Charles,
Thank you for sharing your experience with Nicole; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
*** To report to the BBB please use the info provided on the photo I have attached.*** If I were you, I would drill down on these reviews by clicking the 1-star bar to discover a commonality--we've all been screwed a sneaky $#*! monthly charge. I used this service ONCE for a mere cover letter, in which costed me $1.95 without even realizing, in whatever heeded warning there was (not visible or communicated) that $19.95 would be charged MONTHLY. Who IN THE HELL would use a COVER LETTER/RESUME service every month@ $19.95 with no stopping after spending ONLY $2.00?!---that logic doesn't even make sense. Without me realizing it, I have been charged $19.95 for over a year now. I am supremely livid at the sneaky A. C. H. Withdrawals on my account. Spoke to customer service and they are only willing to refund ONE measly recent charge, after over a year of scheming my card. DO NOT TRUST THIS WEBSITE AND RUN AWAY FAST.
Hi Denise,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account:
Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time. The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings. If you have any additional concerns regarding your account, please feel free to contact us so we can provide with further assistance. Thank you!
I found this site to be very user friendly and would definitely recommend it to anyone. My cover letter looked very professional.
Hi Monica,
You made our day with that review! Thanks for sharing the love :) It’s awesome to know how pleased you are with how your resume turned out. We’re happy to help!
Cancelled my subscription and they kept charging me!
Wrote to them for it to stop, and still kept charging me.
Putting a block on my card.
Don't use them!
Hi Mark,
Thanks for bringing this to our attention, Mark. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
We had all the facts and thoughts but it had been so long since we have had to write a cover letter we were unsure what it should entail. Cover Letter Now was very helpful getting those facts and thoughts into a readable cover letter.
Thank you for sharing your feedback and rating us five stars!
I forgot to write on my calendar the end of my 14 day trial period and then I was charged $19.95. Called three days later for an adjustment or refund and I was refused the refund of $19.95. One cover letter cost me $19.95, otherwise the service is good.
HI Jimmy,
Thanks for bringing this to our attention, Jimmy. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Called customer service because i could not locate the cover letter i had saved the previous day, I needed to print it but could not locate it, was told to call back tomorrow for help. Hour are from 8am to 8pm I called at 4pm Dallas Tx. Time. I cancelled my subscription. Luckily i had a rough graph of the letter. Site is unstable
Hi Marie,
We take our customer’s satisfaction seriously and have taken note of your feedback as we’re constantly working towards improving your experience with us.
I've been a member of Cover Letter Now for around 4 years. I credit their services for helping me get tons of interviews and offers for all of those 4 years. I recently needed to print out an updated resume for an employer that I applied for a while back. I ended up paying the sub fee so I could update and download the updated resume. I eventually chatted in to get a refund since that's all I really needed was 1 resume. I did get a pro-rated refund and the customer service agent was very helpful in getting me that refund. I would have liked a full refund, but totally understand as I didn't cancel right away. Plus, as I stated earlier, the service has been great and has provided me with great looking resumes and cover letters.
HI James,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Rolando was pleasant and helpful. This was my second call to request a refund, and i didn't get a full refund, but partial since the first rep didn't add that request to my file.
Hi,
Thank you for sharing your experience with Rolando, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
John was very professional, kind and helpful! I sometimes have issues with my memory. John had no issues helping me with my cancellation! Props to him and the company!
Hi Cindi,
We’re proud to know that John was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The website is easy to navigate thru. To build, edit, and save your cover letter or resume is painless. The example templates are impressive. Excellent customer service representatives. Kudos to Andres and his friendly willingness to assist. Very professional and personable.
Hi Andrew,
We are thrilled that you were delighted with how Andrew was able to provide assistance to your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Just a brief note of commendation for the excellent, professional customer service provided by Amarilis L. She resolved my issues in a timely manner.
Thank you.
Patricia J.
Hi Patricia,
Thank you for sharing your experience with Amarilis, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
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Hello, Amanda:
Thank you for sharing your feedback about Larry, we’ll be sure to pass along your positive thoughts. If there’s anything else we can assist you with, don’t hesitate to ask!