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CoutureCandy

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
552
value
282
shipping
280
returns
128
quality
934
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8,420 reviews

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Australia
1 review
0 helpful votes
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Good Shopping Experience
September 1, 2024
Updated review

Delivery took awhile but great customer service with beautiful items! Will definitely repurchase! Hight recommended.

Date of experience: August 22, 2024

It was great until I lost the wish list, lucky I remembered...
December 4, 2023
Previous review

It was great until I lost the wish list, lucky I remembered the brand name. Overall, it's still good. Thank you.

Date of experience: December 4, 2023
New York
1 review
0 helpful votes
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Love the dress and came very fast
August 31, 2024
Updated review

Good so far waiting for the item to arrive in 3 days
Very happy.

Date of experience: August 21, 2024

Good so far waiting for the item to arrive in 3 days
August 24, 2024
Previous review

Good so far waiting for the item to arrive in 3 days

Date of experience: August 14, 2024
Connecticut
1 review
0 helpful votes
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Measure twice with this Brand
August 31, 2024

Before you commit to your purchase be sure you've measured accurately, as once you purchase you're committed. Good quality overall, loads of compliments, but had to pay for a lot of alterations to make it wearable.

Date of experience: August 21, 2024
Georgia
2 reviews
0 helpful votes
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Diamond Queen
August 31, 2024

The dress exceeded my expectations. I purchased it for my upcoming 60th birthday celebration in 2025. I can't wait to WOW my guests. The dress is true to your normal size. No need to size up or down. Size chart was accurate.

Date of experience: August 21, 2024
Texas
1 review
0 helpful votes
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3-piece
August 30, 2024

Loved it but not the right color. It looked darker in the pictures. It's actually more of a light grey.

Date of experience: August 20, 2024
Virginia
1 review
0 helpful votes
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Scam!
August 30, 2024

I placed my order and paid over $30 for rush shipping. The day it was supposed to ship (for my wedding the same week), the company sent me an email late in the afternoon asking me to confirm my order. There was no disclosure of this process during the buying process. I asked to cancel my order after I clarified with the company that my order would now not arrive on time. Because this forced the cancellation outside of the 4 hour window, the company kept $61.06 of my money. I have emailed several times asking for a refund, and they keep pointing to their terms and conditions, however, their terms and conditions never disclosed the fact that there is a whole secondary confirmation process that makes expensive rush shipping meaningless.

Date of experience: August 19, 2024
New Jersey
1 review
0 helpful votes
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Perfect dress! Quickly!
August 26, 2024

Dress came beautifully boxed and was exactly what I expected!

Date of experience: August 16, 2024
Mexico
1 review
0 helpful votes
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Thank you for all your attention
August 25, 2024

They spoke to me by phone after making my purchase, that gave me more confidence and at all times they sent me the status of my order, the days it would take to ship, very good quality service. Ery satisfying to have bought my dress with you
They spoke to me by phone after making my purchase, that gave me more confidence and at all times they sent me the status of my order, the days it would take to ship, very good quality service.

Date of experience: August 15, 2024
Canada
1 review
0 helpful votes
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Mother of the groom gown
August 25, 2024

Many compliments for the dress. I have given your company name to a few friends. Service was great. Thank you

Date of experience: August 15, 2024
Massachusetts
1 review
0 helpful votes
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Exchanges
August 25, 2024

My order received promptly, but, did not fit.

Contacted to say I needed to return it for next size and sent it back per your instructions in exchange for next size.

Date of experience: August 15, 2024
Arkansas
2 reviews
0 helpful votes
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Perfect Mother of the Groom Dress!
August 24, 2024

Love this dress! I will be wearing it to my son's wedding in February. It did run two sizes small so I ordered up to compensate for that. It is a perfect fit although way too long, but at 5'4" I'm used to that and will have it altered. I received the order quickly with no shipping problems.

Date of experience: August 14, 2024
Virginia
1 review
0 helpful votes
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Dress Shopping
August 21, 2024

Couture Candy has the largest selection of dresses however it's difficult to see what the dress looks like online. It would be helpful to have many different pictures of the dress not only the picture from the designer. I'm still in the process of returning my first dress and trying to order another so I am hoping that goes smoothly?

Date of experience: August 11, 2024
Alabama
1 review
0 helpful votes
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Fast delivery, beautiful, high quality gown. I will definitely order again

Date of experience: August 9, 2024
Tennessee
2 reviews
0 helpful votes
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Dress purchase
August 19, 2024

Easy ordering and shipping and beautiful clothes online experience was great

Date of experience: August 8, 2024
Canada
1 review
0 helpful votes
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How do I retuen or exchange?
August 18, 2024

I trust you to ship this to me in Canada But now I fond it is a bit small. Is this available in size 24 and if yes then how do I exchange it? The idea of customs and such is overwhelming. I mean it is so very expensive and I cant get the import fees back How do I exchange for the next larger size
Thanks

Date of experience: August 8, 2024
North Carolina
3 reviews
0 helpful votes
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Beautiful dress
August 18, 2024

Would buy again but go up a couple sizes since it's cheaper for alterations to make smaller than larger

Date of experience: August 8, 2024
Texas
1 review
0 helpful votes
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It is great
August 18, 2024

Everything was so easy and got my dress fast. Did not have any issues at all and the dress was cheaper on this website.

Date of experience: August 7, 2024
New Jersey
1 review
1 helpful vote
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Evening dress
August 17, 2024

Would be better if you could get a refund for dresses not wanted instead of store credit

Date of experience: August 7, 2024
Louisiana
1 review
0 helpful votes
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Fast and Accurate description
August 17, 2024

I was pleased with the packing, quick shipping and overall experience. I was hesitant to order online but so glad I did!

Date of experience: August 7, 2024
California
1 review
0 helpful votes
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Good
August 15, 2024

Easy to shop on line. Didn't have the color or size that I wanted but I found other dresses. Fast arrival of the dresses.

Date of experience: August 4, 2024

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...