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CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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I needed a formal gown for a last minute gala, and I needed it to be under $100. I quickly and easily found one that checked all those boxes. The dress is stunning, it arrived quickly, and I paid less than $130, including 3 day shipping. My only gripe has nothing to do with Couture Candy, but relates to the condition in which UPS delivered my package. My dress was packed on a hanger, in a clear plastic bag and then placed in a physic shipping bag. Somewhere along the way, the shopping bag was completely sliced open from end to end and the basher was broken. It's a wonder the dress was even still in it. Miraculously, the dress is perfect and unscathed.
CoutureCandy shipped quickly and provided tracking updates. Unfortunately the designers size chart is not accurate because I have recent measurements taken from a bridal boutique owner and according to their size chart my measurements fell right on with a size 12. Unfortunately it was too small so I have to send it back for an exchange to a larger size. The great thing though is when I called their CSR number I actually got a rep who answered quickly with no hold time and provided all the info I needed to do the return including answering all my questions.
I've ordered from other gown sellers online and their CS debts were not nearly as efficient.
The only thing I wish were different were that they would reimburse to original payment source (CC) so that I could just order the size I need and get that shipped ASAP. Instead I have to wait until they receieve this gown back and complete an exchange. It all works out but time is dwindling for me with my daughter's wedding in just one month.
I ordered a LaFemme gown and love it. It's not as heavy or as structured as other gowns I've tried on but it's really a beautiful gown and I can't wait to get my exchange.
Had the dress we wanted in stock, $200 less than in store and we got in less than a week!
Awful. After several calls and intents to switch the sizes, nobody was professional enough to call after several tries. Finally the Maher called and was rude. I will never shop at this online store. Bye
I've ordered several try on dresses from different places for my son's upcoming wedding in November, but have never had so much difficulty in the return process. This should be streamlined to be easier for your customers
Dresses fit a little too big. We will need to contact Couture Candy to inquire about an exchange for a smaller size.
I am so thrilled for the second time! I purchased a Marsoni dress from CoutureCandy two years ago for my eldest daughter and went right back to them again now that my youngest daughter is getting married. I received my second beautiful Marsoni dress and I'm over the moon! Your company is fabulous and your dresses are gorgeous and of high quality. Thanks for making this gal so happy!
Dress delivered on time. Very well packaged and dress looks exactly as pictured. Will continue shopping
CoutureCandy was the only store where I could find a specific gown in my size. They shipped the gown quickly & kept me updated with notifications. I Love My Gown! Thank You CoutureCandy!
My dress had been on my favorites list for a couple months, but was hesitant because of price and potential alterations cost. I checked back frequently and the price dropped 75%. Now I have my dream dress and can still afford alterations.
The website was user friendly and i received the dress sooner than i expected. It was packed beautifully.
First time ordering a formal online - the dress was gorgeous, arrived quickly, and fit as expected based on sizing guidelines. Will definitely order again.
Product was as described and I'm satisfied. I paid extra for 3-day delivery when placing order on Saturday afternoon but did not receive until Thursday afternoon, which caused some difficulty.
Candy couture have a very responsive team with any queries on your order or returns. Products are quality, correct designer and as described.
The packaging arrived torn; I expected the dress to arrive in a cardboard box. The Dress also had hanging straps that fell apart, so that the dress was not properly hung on the hanger. Not so bad because I have to have the dress altered anyway and they can fix the straps for me.
I received my dress right on time for my event. I was extremely skeptical because of all of the negative reviews but after receiving my dress in hand two days early I was at ease. I will definitely order from them again!
I had a great experience shopping with Couture Candy. The dress I chose was heavily discounted compared to everywhere else. I received my dress in a very timely manner, and it came with a protective garment bag.
Great price, fast ship and in product packaged well and arrived in excellent condition.
Answer: They will only offer you store credit minus multitude of the penalties regardless of the reason for the return, oh and you will have to pay back the "free" shipping. DO NOT BUY from this company!
Answer: Hello Keelia, may I know your phone number please?
Answer: Absolutely they are authentic, my gown came directly from Daymor the designer.
Answer: Hi Irina! Thank you so much for showing your interest to CoutureCandy! To better assist you with your inquiry, kindly reach our Sales Team at 855-700-4239.
Answer: I feel your pain. I've had the same experience. JUST HORRIBLE COMPANY!
Answer: Hi Keelia, have you contacted one of our representatives? Thanks
Answer: Hi Sabrina, Thank you for your interest in our products. Please be advised that if you placed an order for dresses that is available today, we have a Processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery, for local orders. You may also check our shipping time frame here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi Sonia, Thank you for your interest in our products. Please be advised that if the dress is available today we have a processing time of 48-72 hours and a delivery time is 2-4 business days which is for standard delivery for local orders. You may also check the complete shipping time frames here https://www.couturecandy.com/pages/returns-and-exchanges. We hope this helps. Thank you.
Answer: Hi. If you are not completely satisfied with your purchase you may send your item(s) for return within 5 days of receipt. We provide full Store Credit as long as the product is received in new condition. Any original freight/handling cost is deducted from your store credit if shipping was complimentary at checkout. All products on Sale are Final Sale and Not Returnable. You can review the full details here: https://www.couturecandy.com/pages/returns-and-exchanges
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...

