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CoutureCandy

3.3

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CoutureCandy Reviews Summary

CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.

service
552
value
282
shipping
280
returns
128
quality
934
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8,420 reviews

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Texas
1 review
0 helpful votes
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I needed a formal gown for a last minute gala, and I needed it to be under $100. I quickly and easily found one that checked all those boxes. The dress is stunning, it arrived quickly, and I paid less than $130, including 3 day shipping. My only gripe has nothing to do with Couture Candy, but relates to the condition in which UPS delivered my package. My dress was packed on a hanger, in a clear plastic bag and then placed in a physic shipping bag. Somewhere along the way, the shopping bag was completely sliced open from end to end and the basher was broken. It's a wonder the dress was even still in it. Miraculously, the dress is perfect and unscathed.

Date of experience: September 5, 2024
New York
1 review
0 helpful votes
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CoutureCandy shipped quickly and provided tracking updates. Unfortunately the designers size chart is not accurate because I have recent measurements taken from a bridal boutique owner and according to their size chart my measurements fell right on with a size 12. Unfortunately it was too small so I have to send it back for an exchange to a larger size. The great thing though is when I called their CSR number I actually got a rep who answered quickly with no hold time and provided all the info I needed to do the return including answering all my questions.

I've ordered from other gown sellers online and their CS debts were not nearly as efficient.

The only thing I wish were different were that they would reimburse to original payment source (CC) so that I could just order the size I need and get that shipped ASAP. Instead I have to wait until they receieve this gown back and complete an exchange. It all works out but time is dwindling for me with my daughter's wedding in just one month.
I ordered a LaFemme gown and love it. It's not as heavy or as structured as other gowns I've tried on but it's really a beautiful gown and I can't wait to get my exchange.

Date of experience: September 3, 2024
Florida
1 review
0 helpful votes
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Awesome
September 13, 2024

Awesome experience and beautiful dress! Cant wait to wear it

Date of experience: September 2, 2024
Illinois
1 review
0 helpful votes
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Would order from this site again!
September 12, 2024

Had the dress we wanted in stock, $200 less than in store and we got in less than a week!

Date of experience: September 2, 2024
Colorado
2 reviews
0 helpful votes
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Awful. After several calls and intents to switch the sizes, nobody was professional enough to call after several tries. Finally the Maher called and was rude. I will never shop at this online store. Bye

Date of experience: September 2, 2024
Michigan
1 review
0 helpful votes
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Returns
September 11, 2024

I've ordered several try on dresses from different places for my son's upcoming wedding in November, but have never had so much difficulty in the return process. This should be streamlined to be easier for your customers

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Lovely
September 11, 2024

Beautiful dress, lots of compliments, I really stood out in a good way!

Date of experience: September 1, 2024
Texas
1 review
0 helpful votes
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Blush and Silver Teen Dresses
September 11, 2024

Dresses fit a little too big. We will need to contact Couture Candy to inquire about an exchange for a smaller size.

Date of experience: September 1, 2024
New Jersey
1 review
0 helpful votes
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CoutureCandy & Marsoni by Colors Dress
September 9, 2024

I am so thrilled for the second time! I purchased a Marsoni dress from CoutureCandy two years ago for my eldest daughter and went right back to them again now that my youngest daughter is getting married. I received my second beautiful Marsoni dress and I'm over the moon! Your company is fabulous and your dresses are gorgeous and of high quality. Thanks for making this gal so happy!

Date of experience: August 30, 2024
Minnesota
1 review
0 helpful votes
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Very Satisfied
September 9, 2024

Dress delivered on time. Very well packaged and dress looks exactly as pictured. Will continue shopping

Date of experience: August 29, 2024
California
2 reviews
0 helpful votes
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Beautiful Gown! Excellent Service!
September 8, 2024

CoutureCandy was the only store where I could find a specific gown in my size. They shipped the gown quickly & kept me updated with notifications. I Love My Gown! Thank You CoutureCandy!

Date of experience: August 29, 2024
Colorado
1 review
0 helpful votes
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Favorites list
September 7, 2024

My dress had been on my favorites list for a couple months, but was hesitant because of price and potential alterations cost. I checked back frequently and the price dropped 75%. Now I have my dream dress and can still afford alterations.

Date of experience: August 28, 2024
Pennsylvania
1 review
0 helpful votes
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Gorgeous dress, attentive company
September 7, 2024

The website was user friendly and i received the dress sooner than i expected. It was packed beautifully.

Date of experience: August 28, 2024
Mississippi
1 review
0 helpful votes
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Wonderful experience
September 6, 2024

First time ordering a formal online - the dress was gorgeous, arrived quickly, and fit as expected based on sizing guidelines. Will definitely order again.

Date of experience: August 27, 2024
New York
2 reviews
0 helpful votes
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Product was as described and I'm satisfied. I paid extra for 3-day delivery when placing order on Saturday afternoon but did not receive until Thursday afternoon, which caused some difficulty.

Date of experience: August 26, 2024
Australia
1 review
0 helpful votes
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Quality team and products
September 5, 2024

Candy couture have a very responsive team with any queries on your order or returns. Products are quality, correct designer and as described.

Date of experience: August 25, 2024
New York
1 review
0 helpful votes
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Beautiful Dress, bad Packaging
September 5, 2024

The packaging arrived torn; I expected the dress to arrive in a cardboard box. The Dress also had hanging straps that fell apart, so that the dress was not properly hung on the hanger. Not so bad because I have to have the dress altered anyway and they can fix the straps for me.

Date of experience: August 25, 2024
Georgia
1 review
0 helpful votes
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Just like the photo
September 4, 2024

I received my dress right on time for my event. I was extremely skeptical because of all of the negative reviews but after receiving my dress in hand two days early I was at ease. I will definitely order from them again!

Date of experience: August 25, 2024
New York
1 review
0 helpful votes
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I had a great experience shopping with Couture Candy. The dress I chose was heavily discounted compared to everywhere else. I received my dress in a very timely manner, and it came with a protective garment bag.

Date of experience: August 24, 2024
Ohio
1 review
0 helpful votes
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Would order again
September 2, 2024

Great price, fast ship and in product packaged well and arrived in excellent condition.

Date of experience: August 23, 2024

From the business

Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.

Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...