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CoutureCandy Reviews Summary
CoutureCandy has a rating of 3.3 stars from 2,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 4th among Prom Dresses sites.
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The ordering process was easy and very quick. The packaging was well done. The dress did not work for my event needs, so needed to return. The return process is quite ridiculous to say the least. Pictures needed of the dress front/back, in addition to the box with label, in addition to a receipt of shipment all need emailed to customer service. It's time consuming and seems unnecessary. The follow up emails are also allot.
Returned merchandise not received in 5 days pay a 20% restocking penalty. I live in Indiana and it would cost me $150 to air freight the merchandise to guarantee I met this deadline. Several photos are also required. I will not use Couture Candy in the future.
I had an awesome experience,I got my dress for 70 % off it is gorgeous!
Needed to spend $30 for return due to signing - picture, etc. ridiculous
The shipment went well and I received the dress fast and timely, but the inferior quality of the dress made me disappointed. It's not sophisticated at all, the way it describes on your ad. It looks cheap. I hope I can exchange it with a different dress.
Very disappointed that I can only return for store credit and I emailed for the information and they just sent me an email again that said I have to email for the information for a return.
I never received a notification that this shipped and never received tracking information. The dress just showed up one day. And the one that arrived was different than as pictured. It's too much of a hassle to return so I'm going to have it altered to look like the picture instead.
Edit: Customer service reached out and offered a refund of a portion of the purchase price of the dress to help cover the cost of alterations! I think that is pretty above and beyond and deserves an upgraded rating. I would definitely order from this site again now.
Great experience. Very quick shipment. Reliable company!
The website is great and easy to use. Hopefully the dress ships quickly and is amazing!
Beautiful dress. Easy company to talk and work with. Needed to update my shipping and they did it quickly and got my dress in fast!
Very happy with the purchase and great price. Shipping was really fast
We were worried to purchase a dress without seeing it in person and trying it on. What a relief that it was perfect in every way!
Great experience. Easy process and very fast delivery! When I got my shipping email, the order was already delivered.
Found size 0 a little tough and I'm only 90 lbs. Quality is good
Pleasant experience. Arrived faster than expected. Dress is beautiful!
These dresses are gorgeous. Sizes run a little small. Quality is very nice. Excited I found this site.!
This was my first time ordering and was hoping for a good product and experience and received both. My dress is gorgeous. I bought it big so I need to get it altered but the material is thick and not cheap.
From the business
Make your special occasions even more memorable with our designer dress collections for different events. Events like prom and homecoming only happen once in a lifetime. Buy your dream prom dress online from our irresistible collection and make some heads turn at the party. CoutureCandy also has a collection of petite prom dresses and plus size dresses to encourage every woman to look and feel her best this Prom season. You can also shop for homecoming dresses at highly discounted rates from our special sale online.
Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members