Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Course Hero

Course Hero

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Course Hero?
grey stargrey stargrey stargrey stargrey star

Course Hero Reviews Summary

Course Hero has a rating of 1.4 stars from 357 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1070th among Homework sites.

service
182
value
178
shipping
110
returns
132
quality
174

We monitor reviews for authenticity

Missouri
1 review
8 helpful votes
Follow Tamara S.
Unfollow Tamara S.
Share Review
Report Review

Rip Off
February 20, 2020

An unauthorized purchase was made and they deducted the $119 twice. They refuse to refund the money. What a joke.

Date of experience: February 20, 2020
Course H. — Course Hero Rep
over a year old

Hi Tamara, if you were charged in error, we encourage you to reach out to us again with your specific issue at [email protected].

GB
2 reviews
56 helpful votes
Follow Darius P.
Unfollow Darius P.
Share Review
Report Review

Embarrasing...
February 20, 2020

As a recent graduate, it's shocking how much actual material is being submitted by student to Universities and directly bought from this company. I've had to report dozens of students and unfortunately disqualify them from great opportunities. The company states and "trys" to enforce their users to avoid these actions, but it's completely ridiculous to set these rules but then have material from every University across the state. They don't follow their own policies but expect their users to do it, completely shameful and embarrassing.

Date of experience: February 19, 2020
Course H. — Course Hero Rep
over a year old

Hello, we are sorry to hear you had a poor experience with our site. If you come across unhelpful content, please indicate that it is not helpful by selecting **Unhelpful** to let other members know the quality of the document. Please reach out to us at [email protected] if you have any further questions. Thank you for your feedback.

Canada
2 reviews
38 helpful votes
Follow RON B.
Unfollow RON B.
Share Review
Report Review

I asked a simple question that I found on this fraudulent website, and after waiting the 3 hours and 20 minutes they indicated that it would take to get an answer, I've given up and now demanding a refund. This site is confusing, deceptive, and I challenge this company to take me on. Here is my name Ron Barr! Bunch of amateurs and scammers!

Date of experience: February 11, 2020
Course H. — Course Hero Rep
over a year old

Hi Ron, we’re sorry to hear you had a poor experience with our website. We encourage you to reach out to us with your specific issue at [email protected].

Illinois
1 review
28 helpful votes
Follow N S.
Unfollow N S.
Share Review
Report Review

The "unlock document' is very unnecessary and dumb. I paid to get access to the documents and they put LIMITED ACCESSIBILITY to the documents. I cant even find the right question without unlocking the documents and when I unlocked it, it wasnt even the right question to begin with. So dumb. This is literally a scam.

Date of experience: February 9, 2020
Course H. — Course Hero Rep
over a year old

Hi, we’re sorry to hear you had a poor experience with our website. We encourage you to reach out to us with your specific issue at [email protected].

GB
2 reviews
12 helpful votes
Follow Dillan P.
Unfollow Dillan P.
Share Review
Report Review

So the honor code will pop up frequently while I try to post a question. Literally every question I tried posting had a honor code violation. Why do ask students if they need help, if you can't help them.

Date of experience: January 2, 2020
Course H. — Course Hero Rep
over a year old

Hi, we’re sorry to hear you had a poor experience with our website. We encourage you to reach out to us with your specific issue at [email protected].

California
1 review
4 helpful votes
Follow Victoria K.
Unfollow Victoria K.
Share Review
Report Review

Worth it
November 22, 2019

Signed up for this site to study for my midterms. Didn't know what to expect since there are so many mixed review, but after getting A's on all my exams I am sold. I will be recommending to all my friends. There are a ton of useful documents on there. Only downside is it is a bit expensive to pay upfront.

Date of experience: November 21, 2019
California
1 review
0 helpful votes
Follow Cory C.
Unfollow Cory C.
Share Review
Report Review

So good
November 1, 2019

One of my classmates told me about this site last week. I never even knew that such sites existed. I used it to practice for my mid term and passed my calc exam with a 92!

Date of experience: November 1, 2019
California
1 review
14 helpful votes
Follow Eric R.
Unfollow Eric R.
Share Review
Report Review

Quacks like a scam...
October 28, 2019

Total scam at worst, extremely misleading at best. You'll be going along and then very quickly you will find that you need to purchase more document unlocks for more $$$. Information about your rather limited initial unlocks is intentionally well-hidden. I suppose the site could be considered helpful if you happen to have unlimited funds to pay for all of the additional unlocks you will certainly need. But I'd bet most students are not in this category.

Date of experience: October 27, 2019
Colorado
3 reviews
5 helpful votes
Follow Andrea R.
Unfollow Andrea R.
Share Review
Report Review

Saw somebody post about their lit and course study guides on Reddit and decided to check it out. Their videos and infographics are the best I have seen. I have used the lit study guides to write book review essay for a couple of my classes. Course study guides are helpful when studying for exams. Although, they only have guides for the basic classes.

Date of experience: October 16, 2019
Georgia
1 review
0 helpful votes
Follow John M.
Unfollow John M.
Share Review
Report Review

The platform is ok. I use it once or twice a week if I have a really difficult assignment. The lit section is helpful. I use it when I have to write about assigned books. Have't tried uploading any documents, but will update this review once I do.

Date of experience: October 15, 2019
Nevada
1 review
7 helpful votes
Follow Lorenzo A.
Unfollow Lorenzo A.
Share Review
Report Review

Course Hero was a huge help for my more difficult classes. I work and study full time so being able to reference documents that other students have uploaded is a huge help since I don't have the time to spend hours on homework. Being able to reference other students documents helped me understand the task assignment so I could complete my own.

Date of experience: October 10, 2019
California
1 review
5 helpful votes
Follow Henry V.
Unfollow Henry V.
Share Review
Report Review

I get answers to my course questions from experienced tutors almost instantly. Using the product for over a year and very happy.

Date of experience: October 9, 2019
California
1 review
4 helpful votes
Follow Bill R.
Unfollow Bill R.
Share Review
Report Review

My grades improved
October 9, 2019

I could find all relevant study documents for my course here. My grades in class quizzes have drastically improved! Highly recommended.

Date of experience: October 9, 2019
California
1 review
5 helpful votes
Follow Brigette D.
Unfollow Brigette D.
Share Review
Report Review

Course Hero really helped me succeed with finishing my Master's degree. They had really helpful study guides and I frequently used the ask a question feature since most of my classes were online and my professors weren't always available in the evening. I was working full time and had a baby so the extra help course hero gave me to complete my assignments more timely was vital to my success!

Date of experience: October 9, 2019
Georgia
1 review
18 helpful votes
Follow H W.
Unfollow H W.
Share Review
Report Review

Rip off
September 11, 2019

You have to pay for a subscription, and then you find out you have access to 30 documents per a month. You have to "unlock" each document if you want to see more than the top 1/4th of the page, and you get 30 unlocks a month. Most of the documents have nothing to do with the class/topic they're listed under, and some of the documents are jokes people posted on the website. When I cancelled the "cancel anytime" subscription, I was informed I owed the full amount of the contract. I had to call customer service to get out of the contract immediately. I spent all of 30 minutes on the site.

Date of experience: September 11, 2019
Australia
1 review
14 helpful votes
Follow James T.
Unfollow James T.
Share Review
Report Review

Plain unhelpful
August 29, 2019

It's just not worth the money. Answers are usually copy and pasted off existing solution manuals. Unlocks are very stingy and limited. When uploading to gain unlocks, the time it takes to actually earn those unlocks is usually too long and I've already run out of time to complete the assignment. Chegg is slightly better at giving step-by-step solutions, but a lot of the time you just can't trust the answers. Nothing compares to asking for teacher for free help, studying harder and more consistently and not leaving things to the last minute.

Date of experience: August 28, 2019
Maryland
1 review
10 helpful votes
Follow Kelvin X.
Unfollow Kelvin X.
Share Review
Report Review

No good, it's a scam
August 27, 2019

I signed up for it, after one hour of use, I couldn't find any answers, only questions, and I was charged $39.99 for one hour of use. Total scam

Date of experience: August 27, 2019
India
2 reviews
12 helpful votes
Follow Chris E.
Unfollow Chris E.
Share Review
Report Review

Course Hero
August 23, 2019

The website was good 3 years back. Now that I resumed my studies, I can see the drastic change in the quality of tutors. They aren't helpful anymore. Even customer care isn't as friendly as before. They refused to refund my fee even though I didn't get any help for all my questions. Complete Scam I must say.
Just to help other students out there getting scammed, I would suggest going for EduYoda.com. It's similar to coursehero, but with better response and tutor quality. Just had 2 projects done by them and they were amazing.

Date of experience: August 23, 2019
Italy
1 review
13 helpful votes
Follow annie t.
Unfollow annie t.
Share Review
Report Review

Just be careful when you sign up. Because there is limited document that you can unlock. Don't believe this selfish marketing

Date of experience: August 14, 2019
Australia
1 review
13 helpful votes
Follow Pras R.
Unfollow Pras R.
Share Review
Report Review

Absolute Scam
August 2, 2019

The Document I was looking to unlock was already for free on a government website, they said they would only charge $9.95 per month, no where they did they state that it would be in USD only, and they charged for a year upfront, no where did they at all state that this would be the case. I ended up being charged $173.51 AUD and not recieveing anything useful. I kept asking tutors for advice on simple questions, but got no help from them. They have also refused to give a refund.

Date of experience: August 2, 2019

From the business

Instant access to millions of Study Resources, Course Notes, Test Prep, 24/7 Homework Help, Tutors, and more. Learn, teach, and study with Course Hero. Master Your Classes?


coursehero.com
Founded in 2006
Redwood City,, CA, United States