Course HeroReviews 357

One of the major problem with this website is Student's response. They mark 'unhelpful' to even correct answers of tutors and tutors have no way of getting this issue solved. A student asked marked my answer helpful and then asked me to attach screenshots of each step in comment section (which is not possible), I asked him to post a separate question for this as it is not possible for me to attach screenshots in comment section. Later that student told me he does not have enough time for this and marked my answer unhelpful.

Been a tutor for almost 2 years.
I have had the best ratings of above 70%.
Yesterday I got an email that I can't answer questions anymore because of unhelpful ratings. The number of complains regarding this have been sooooo many its even weird why they don't look in to this.
They remove tutors whenever they feel like doing it.

They also take advantage of tutors answers as the answers remain in the site even after eliminating a tutor.
Really disappointed.

Coursehero honored their agreement and gave me 28 unlocks so i'm happy and i'd like to rescind my initial review.

I really liked Course Hero. The first time I used it, they fulfilled their agreement as promised and I received about 15 free unlocks for 30 uploaded documents that were accepted. I log in again, about a month and a half later and looks like my unused unlocks expired as I was left with none. Now it says if you upload 10 documents, you'll get 5 free unlocks. I uploaded more than 10 and have not yet received a single unlock. I submitted some textbook questions that had my own answers and they denied it, stating that I violated their Copywrite infringement policy, which is understandable but I didn't know that wasn't allowed. But even after I uploaded 100% of my work thereafter, they STILL DID NOT GRANT ME ANY UNLOCKS. I uploaded about 25 new documents and about 5 were denied and yet, I still have not gotten a single unlock. Un$#*!ing real. This company is a joke.

I cancelled, and then (four months later) had to cancel again. This company lists their address as being in California, but I highly suspect that they are actually located in India, with corporation paper sitting in a lawyers drawer in California. The customer service person could not give me to correct name of the California city in which they supposedly reside. I've noticed that the positive reviews seem to originate in India. Services that prey on people (especially students) are a plague to the world. (Wish I could give a lower score)

They deactivated my tutor account for no reason and kept the money I had pending to withdrawal. They will give me no reasoning for deactivating and have ignored my inquiries. They also keep all of your materials and your answers to questions. Obviously my answers were good if you are going to keep them all active on your site. It is a totally unethical company and I'm glad I never uploaded my study materials or other resources.
Update: They have since informed me I was deactivated due to low ratings. However I had 5 star rating.

I subscribed for a year in 2018 to help with class work. I canceled in December 2019 with the standard email that they would refund my $119.40. They only refunded 59.85 which was not a part of the full refund stated in the email. I somehow forgot about that until they tried to charge me again this year. I looked back and saw they never refunded the full 2019 charge. I just got an email today saying they will refund the current charge but I'm not holding out hope. I'm probably going to have to refute it with my bank. Might even have to get a new debit card to ensure they don't try to charge me next year. Lesson learned to not trust this site.

This site sucks complete waste of money, I have tried both course hero and Chegg Study,
Chegg is way better don't waste your money on this!

I attempted to cancel immediately after my daughter mistakenly purchased a year in advance subscription. They haven't a number to call, so I filled out their form. No response. So I disputed with my credit card company. Course Hero lied that I never reached out to them, yet when I spoke to them they admitted I did and they said I never responded to their supposed email never received! I now am being told that they can't refund me since I disputed it, which again in a lie per my credit card company. They give you the run around, do not have a fax to send anything to, no manager to speak with, and are refusing to give me my refund. All the information was now sent to my credit card company to prove all of their lies! Do not trust Course Hero and their policies as they are all a lie to keep your money.