Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Course Hero

Course Hero

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Course Hero?
grey stargrey stargrey stargrey stargrey star

Course Hero Reviews Summary

Course Hero has a rating of 1.4 stars from 357 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1070th among Homework sites.

service
182
value
178
shipping
110
returns
132
quality
174

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Hailemichael A.
Unfollow Hailemichael A.
Share Review
Report Review

Nurse practitioner
December 5, 2021

Do not trust them when they say one payment a year, you will be asked more payment every time you search for more document. If you sign up for this website plan to pay more than the yearly payment. I was ask to pay more after I made a full payment of the year price.

Date of experience: December 5, 2021
Bangladesh
1 review
0 helpful votes
Follow Nandita R.
Unfollow Nandita R.
Share Review
Report Review

I have a problem
December 4, 2021

I'd created a new account last night and ask a question to tutor but it is showing I don't have enough credit. I need the answer very badly. Any solution plzzz.

Date of experience: December 3, 2021
Alabama
2 reviews
1 helpful vote
Follow Joanna Denise F.
Unfollow Joanna Denise F.
Share Review
Report Review

I purchase the Premium Account from Course Hero for the year May 2021 to May 2022. However, after approximately four months I was locked out of my account and was never able to regain access again. I followed the instructions of Course Hero technical staff and still, until this day, I have not been able to open this "Premium" account.
I requested a refund and have not received it as of this day.

Date of experience: November 27, 2021
Australia
1 review
0 helpful votes
Follow Irawati D.
Unfollow Irawati D.
Share Review
Report Review

I JUST WANT MY MONEY BACK
November 27, 2021

I ASKED NICELY AND EXPLAIN THE SITUATION! HAVE NOT AND WILL NOT USE ANY OF YOUR SERVICES! YOU JUST MAKING THINGS DIFFICULT FOR ME... BEGINNING THINK ITS A SCAM!

Date of experience: November 26, 2021
Canada
1 review
0 helpful votes
Follow Jack W.
Unfollow Jack W.
Share Review
Report Review

Worst site ever
November 25, 2021

These leaches make you jump through multiple hoops to get anything from their site. In the time it took me to get any information from the I could have got it from simply searching the web. Be prepared to waste your time if you want information quickly. Honestly the worst I have seen in quite some time.

Date of experience: November 24, 2021
Missouri
1 review
0 helpful votes
Follow iHATE C.
Unfollow iHATE C.
Share Review
Report Review

I've needed help multiple times and have went to the website with hope that it will help me but it blurs our the answer AND YOU HAVE TO PAY?! THIS IS RIDICULOUS. I HOPE IT GETS MORE ONE STARS SO IT CAN GET OFF OF GOOGLE AND STOP WASTING PEOPLE TIME! I HATE YOU COURSE HERO!

Date of experience: November 24, 2021
Virginia
2 reviews
1 helpful vote
Follow Liya W.
Unfollow Liya W.
Share Review
Report Review

I really wish there was a rating lower than one, because that is what they deserve. Absolute trash of a website. Their membership fee is $25/month or $100 something/year. This is an education website, which means it aims at students (AKA BROKE PEOPLE). And the content they provide in exchange for that is content that can be found anywhere on the web for cheap, if not free. If you can't afford their membership price they will allow you to access their documents by uploading 10 academic documents in exchange for 5 document unlocks, which by the way, is a long process because you have to wait for the documents to be approved. Even then, after uploading the 10 it asks for, it'll still show that you need to upload 10 more or 5 more or whatever. The most frustrating part is, if you want to delete documents you uploaded, you can't do it on your own. You have to contact them and explain why you would like for it to be taken down! They decide whether they will take it down or not, Ridiculous! I was so fed up, I finally decided to deactivate my account, even though they won't remove my documents after deactivating. Lo and behold, the website won't allow me to deactivate! What kind of virtual prison is this?! Every time I click deactivate, it takes me to a 'page not found' window. I contacted them and still nothing! WHAT IN THE WORLD IS THIS!?!?!?!

Date of experience: November 17, 2021
New York
1 review
1 helpful vote
Follow archer l.
Unfollow archer l.
Share Review
Report Review

Honestly if i could give this a review it would be a 0/**************

Its really dumb why they make you spend money for a literal cheat sheet that your only gonna use once or give ten documents to them, i just wanna get a good grade and check my work and make corrections but in order to that i have to either PAY REAL money with a credit card/pay pal which i don't have i'm in high school. Or shell out ten of your documents to them ten worksheets is a lot of worksheets that's 2 full weeks of school. I'm 14 and i'm taking biology right now and this web quest assignment which has 43 questions took a while and i wasn't sure if i got all of the questions right and i just wanted an answer key to check if they were correct and low and behold i have to pay to get one.

Date of experience: November 16, 2021
Florida
1 review
1 helpful vote
Follow Cedrick F.
Unfollow Cedrick F.
Share Review
Report Review

If this were to be a 0 star review, I will give this a 0 star review because the way they want you to sign in that is download documents and select classes your taking is like putting information into a random form and submitting it to the submitter. I would recommend not to have this website. Yet, they should change their way of signing up into Course Hero so we won't have to write a review about the negativity of Course Hero.

Date of experience: November 9, 2021
Australia
1 review
1 helpful vote
Follow Your M.
Unfollow Your M.
Share Review
Report Review

It's an absolute scam and a waste of time! I'm so glad I tested it out first before paying for it. You'll supposedly get 5 unlocks if you upload 10 original documents but once you upload 10, they'll ask you for 10 more even though it shows that you've already uploaded 10. My naive and brainless self decided to upload 10 more anyways but they bloody asked for another 10. Eventually, I got these 5 unlocks but it wasn't worth it. Every document you open even if they weren't the one you wanted to unlock and see will count as one of the 5 unlocks you have. I'm an atheist but praying to god to get answers to some of my assessment questions seems more plausible than this crap.

Date of experience: November 7, 2021
Ohio
2 reviews
1 helpful vote
Follow rishiv t.
Unfollow rishiv t.
Share Review
Report Review

Not a good website. Course hero is bad. It takes WAY TOO LONG to upload documents and keeps on telling me to add more documents.

Date of experience: November 6, 2021
New Jersey
1 review
1 helpful vote
Follow Isaac E.
Unfollow Isaac E.
Share Review
Report Review

Garbage Clickbait
November 1, 2021

Website is a trap into getting you to pay by promising loads of useful information, and then once you're bought in, you realize there's hardly any deep information there.

Date of experience: November 1, 2021
Kenya
1 review
2 helpful votes
Follow sherine s.
Unfollow sherine s.
Share Review
Report Review

Copyright case
November 1, 2021

One of your users stole my assignment i have been filing infringement tickets the past two days and course hero is not responding. Could it be that you are supporting theft. Please put down my paper from course hero from ticket number *******

Date of experience: October 31, 2021
District of Columbia
1 review
1 helpful vote
Follow Bradley j.
Unfollow Bradley j.
Share Review
Report Review

Not helpful
October 30, 2021

Not worth what you pay, not even worth the time for the sign up process. Please do not waste your time and money on it.

Date of experience: October 30, 2021
Canada
1 review
10 helpful votes
Follow Jimmy V.
Unfollow Jimmy V.
Share Review
Report Review

Every time I upload documents it takes several days (a lot longer than their claimed 24 hour period) for me to receive my unlocks. Whenever I try to contact customer support, they always pretend that it's because I didn't upload enough documents even though my account says I uploaded 10 documents.

Also once you do receive the unlocks, the content is useless 99% of the time.

I can't believe people actually pay for memberships to this horrible site.

Date of experience: October 29, 2021
Kenya
1 review
0 helpful votes
Follow Guzman B.
Unfollow Guzman B.
Share Review
Report Review

Scam Website.
October 28, 2021

If you are a tutor and you are working for them be rest assured that they will eventually get away with your money. You work for them and they end up closing your account and the money and you are not allowed to withdraw it. You can't login the website in first place because they do away with your account.

Date of experience: October 28, 2021
India
1 review
0 helpful votes
Follow Simon S.
Unfollow Simon S.
Share Review
Report Review

They closed my account and locked me out the made away with more than $1800. I even thought they were a US company,,,,,,, $#*!! They are Indians

Date of experience: October 28, 2021
Philippines
1 review
2 helpful votes
Follow Angel A.
Unfollow Angel A.
Share Review
Report Review

Scam
October 13, 2021

I'm a tutor before but after weeks my account was closed because of violations, I'm asking what violation but they can't give exact answers. They are scamming tutors to answer questions but they'll tell you violated something and you can't get your money. Course Hero don't care about tutors and students they care about money

Date of experience: October 12, 2021
Philippines
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

0 rating
October 10, 2021

This is the worst website ever. Don't waste your money here. They disabled my account after I cancelled my subscription. Course hero is the worst. They never helped me anyway! It's so hard to access the documents here, they will just get your money. Beware of this website

Date of experience: October 9, 2021
Australia
1 review
0 helpful votes
Follow Elis N.
Unfollow Elis N.
Share Review
Report Review

As part of their freebie material system, they expect you to upload 10 of your work. It's a scam to steal your work without letting you see anyone else's. You're going to be on the upload page for hours (if you haven't given up yet. I exited the upload page and re-entered and the material which I was trying to upload, only to find it has uploaded. It's not a server problem, it's not a connection problem, you're going to be on the "processing" status for hours if you actually decide to stay.

Date of experience: October 6, 2021

From the business

Instant access to millions of Study Resources, Course Notes, Test Prep, 24/7 Homework Help, Tutors, and more. Learn, teach, and study with Course Hero. Master Your Classes?


coursehero.com
Founded in 2006
Redwood City,, CA, United States