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Course Hero

1.4

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Course Hero Reviews Summary

Course Hero has a rating of 1.4 stars from 357 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Course Hero most frequently mention customer service, tutor account and credit card. Course Hero ranks 1070th among Homework sites.

service
182
value
178
shipping
110
returns
132
quality
174

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Virginia
1 review
0 helpful votes
Follow MICHELLE L.
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I repeatedly tried to cancel my subscritption and was told several times via their email that it would be canceled yet my card is still being charged. DO NOT pay for this service, they will not refund nor will they allow for cancellation. Customer Service is a joke.

Date of experience: March 2, 2022
Washington
6 reviews
9 helpful votes
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Been trying for a year to stop monthly payments from being deducted from my account ($39 each month). They always apologize, point out how it's really your fault, promise to refund and then just keep right on charging your account. As stated above, please check out the (as of today 127) BBB complaints.

Date of experience: March 1, 2022
Pakistan
1 review
0 helpful votes
Follow aksa u.
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This is scam.
February 23, 2022

They deliberately cut your money by saying you gave low quality answer even though your ratting would be good and then block your account after that. They are scammer and dont even respect their tutors.

Date of experience: February 23, 2022
Indonesia
1 review
0 helpful votes
Follow MARK P.
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I am a tutor and I complained and email them about getting an unhelpful rating from a student even after answering and explaining the answer ( with complete solutions). The subject is my area of expertise so Im sure I didnt deserve an unhelpful rating from the student.

In my email, I asked them how will we know if students didn't use the answer that we posted after seeing it?

When they replied, I also got 2 emails alongside that I got a warning for giving low quality answers and that I violated their Honor code from posting unnecessary comment to the conversation thread with the students.

After that, the *moderator* removed my answer which I believed should have been checked subject specialist to verify and check the quality of the answers.

I just hope that the moderator who removed and judge that i posted a low quality really answer knows the subject that i teach because it looks like they dont know anything.

After reading several reviews and comments about them, i realised how unfair they are to tutors. They remove or ban the tutors because of unhelpful rating but they dont do anything to students who dont rate the tutors after accepting their answers.

They deserve a zero rating.

Date of experience: February 17, 2022
Canada
1 review
0 helpful votes
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I have tried three different topic with different assignments, but the only thing you can find are "just the questions with no answers" or "unrelated nonsense answers". And my 60$ three month membership went down the drain.
They are fake and only fraud!
Do not buy the membership!

Date of experience: February 10, 2022
District of Columbia
1 review
0 helpful votes
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I give this 0-1
February 9, 2022

This is the worst website I've ever been to, just to get an answer you have to pay nahhh man I do not recommend this website.

Date of experience: February 9, 2022
Canada
2 reviews
0 helpful votes
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Completely disappointed
February 7, 2022

After purchasing a premium membership I got to know that I only have a few unlocks per month. That's ridiculous, I already paid you guys, then you guys want me to pay again for unlocks. Chegg is far better than this.

Date of experience: February 7, 2022
Texas
1 review
0 helpful votes
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Wrong answers
January 30, 2022

I just wasted my money. 90% of the answers are wrong! I paid $58 for a 3 months period and I wish I didn't.

Date of experience: January 30, 2022
District of Columbia
1 review
0 helpful votes
Follow Sona C.
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SCAM
January 28, 2022

Please do not become a victim. They will continue to charge you even after you cancel. My dispute has been going on for 3 years. When I used them 3 years ago, it was quite unhelpful and I canceled straight away. Please do not provide this dishonest company with any of your billing information. It will be a regret you will have yearly. You will have to DISPUTE the charge annually.

Date of experience: January 28, 2022
Philippines
1 review
0 helpful votes
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BS platform
January 18, 2022

I do not recommend this to any of my friends to be a tutor. There are a lot of refunds going on, at the end of the day, you will have to pay them instead of earning.

If you are planning to be a tutor, please don't.

Date of experience: January 17, 2022
Florida
1 review
0 helpful votes
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Scammers stay away!
January 16, 2022

I wanted to try this program. However, I did not pay attention that they will charge me for a whole year. When I want my money back the next day they did not refund me the money. I had been fighting with pay pal to get my 119 dollars since September with no result. But Curse hero refused to return my money.
They are scammers

Date of experience: January 16, 2022
California
1 review
0 helpful votes
Follow Michael B.
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Coursehero is a website that steals your intellectual property and defrauds anyone that seeks refunds on anything related to them. Don't sign up, you'll regret it.

Date of experience: January 11, 2022
California
1 review
0 helpful votes
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CAUTION: DO NOT SUBSCRIBE
January 4, 2022

I am writing this review to save parents from not wasting their money esp. When they are vulnerable to help their child. No guarantee you will get the answer to your questions (I did not get the answer when I clicked on 'Subscribe to see the answer). System has glitches where it shows $19.99 but then charges you $119. This may have been fixed now because of my complaint. I immediately requested for cancellation and also cancelled my credit card when i realized answers are worthless. I was Not able to get the refund from them because once you dispute the charges with your bank, they have ways to ensure they get that money and will NOT refund a disputed case no matter what. My credit card company is shocked from the conference call we had recently with them. I feel I have been tricked into paying. Save your money. I subscribed for Brainly and I have liked it so far. Good Luck

Date of experience: January 4, 2022
India
1 review
7 helpful votes
Follow Imran A.
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Is course Hero is a Scam?
December 26, 2021

Yes coursehero is a scam. There is not even 1% job security, after providing quality work of 6 month they remove me with simply no reason. I mailed them about revocation but they replied that they will not say the reason. They are really playing with us.
So better avoid this side please, there are lots of good side for student and expert.

Date of experience: December 26, 2021
Canada
1 review
0 helpful votes
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Not helpful at all
December 16, 2021

This is the worst app i ever saw. I posted my question three times with all the proper information, and 52 tutors have viewed the question, even then I did not get anything from their side.

Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
Follow Michele R.
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As a teacher, I will agree that the content is good. It is the marketing that I have a major problem with. I paid for a full premium membership for $119.00 for the year. After I unlocked 30 documents, it said I needed to pay more money. I didn't know I only had 30 unlocks so I kept unlocking documents to see which one had the best content. This is ridiculous and is a money maker. I can understand paying for documents if you are a free user, but not for paid members. That should all be included. This is misleading and fraudulent.

Date of experience: December 15, 2021
Kenya
1 review
0 helpful votes
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If there was a zero I would rate it so with Coursehero. My tutor account was blocked with over 300$ and they do not respond to emails. And when they do they do not tell you why they blocked the account just a general reason for the violation. Then do not allow you to withdraw your hard-earned cash from the tutor account. I have about 10 of my friends who had tutor account and they were blocked in the same manner. Now people in my region do not want to hear about Courshero. The block account with a huge amount of cash.

Date of experience: December 14, 2021
New Jersey
1 review
0 helpful votes
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If i could give course hero 0 stars i would, this website is job and EVERYBODY who works for them is so beyond nasty and unprofessional its disgusting. I previously had an account with them and canceled it due to my class ending and I need a couple more tutor questions and God what a nightmare. A majority of the tutor questions I would ask for the most part were incorrect and good luck trying to ever get a response from them. They claim "if you rate them and say the answer was wrong that you would be refunded" what a lie let me tell you. I called them 10 times and asked for credits placed on my account FOR THE MONEY I HAVE WASTED and they REFUSE to give me back my money its so insane. And on top of this all the girl HUNG UP on me like what a joke this website is. WHATEVER YOU DO SAVE YOUR MONEY AND GO SOMEWHERE ELSE

Date of experience: December 14, 2021
Florida
1 review
0 helpful votes
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SCAM, do NOT use
December 14, 2021

They blocked access to several questions I was trying to gain access to which should not be happening, as I paid for full access, nearly every single answer to the questions on the site was WRONG. I believe this site is a scam, and they pretend that they know the textbook and homework answers and then just give you a fake answer, clearly not done by professional tutors who are knowledgeable as previously claimed and they take your money while refusing to give you the services they promised. No answers to most information researched and they want you to try to pay tutors more money to get your answers- also there's no refund once you unlock which you have to to see anything. This is absolutely a scam of a company and a waste of time. Do not fall for this scam!

Date of experience: December 13, 2021
Canada
1 review
1 helpful vote
Follow asgfaw ERT A.
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This website is a scam, if you are looking for any help look elsewhere. Also, very invasive and will try everything to keep you subscribed even if you cancel.

Date of experience: December 7, 2021

From the business

Instant access to millions of Study Resources, Course Notes, Test Prep, 24/7 Homework Help, Tutors, and more. Learn, teach, and study with Course Hero. Master Your Classes?


coursehero.com
Founded in 2006
Redwood City,, CA, United States