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CouponCabin Reviews Summary
CouponCabin has a rating of 3.8 stars from 1,576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CouponCabin most frequently mention customer service, gift card and online shopping. CouponCabin ranks 1st among Coupons sites.
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I read the rules. Watched the video and followed all instructions completely... Waited for refund that never came, then when asked about it they said I must have done something wrong when purchasing qualifying product. WASTE OF TIME. They claim to monitor transactions but really don't... my claim and product purchase were 2 minutes 18 seconds apart. Hard for me to have visited another page in between and completed an order as they alleged. UNSUBSCRIBING NOW! DONT WASTE YOUR TIME!
Sit for hours waiting to claim a coupon... time to claim it, clicked on it and couldn't get the coupon. Pop up said all have been claimed? Not worth your time to get a few bucks!
Hi Sandy,
I am sorry to hear that you were unable to claim one of our Members-Only cash back offers. Please note that these offers have been extremely popular with our customers and have been getting claimed within just seconds in many cases. We are adding new offers all the time so keep an eye on this page for updates:
https://www.couponcabin.com/members-only/
If you would like to discuss this further I would encourage you to send an email to [email protected]. Once your inquiry is received we will respond as soon as possible.
Sincerely,
Ryan Ewart
Customer Service Manager | CouponCabin
What a waste of my time. Don't waste yours! Too many hoops, and site issues. Not worth what you get back.
Quickly changed the coupon so I wouldn't be entitled to the $25 restaurant coupon, then sent me an email saying I wasn't qualified. Smh...
Also blocking all emails
Looks like they've completely redesigned the site since the previous reviews and have streamlined everything. Great site! I feel like I'm shopping for discounts.
Has coupons for almost every store--online, in-store and grocery. Super easy to search and they test their coupons, too. They have an app now!
I was so excited to check out this site my friend reccommended to me. At first, I was browsing through every coupon offer and getting excited that I was saving a bunch of money. Now, it's the opposite.
Their site is structured in the wrong areas. They let you see the coupons that are expiring today- which is great- but the only other alternative is to browse through the zillion coupons they have for different websites classified alphabetically.
Don't get me wrong, it's a fantastic way to save money- especially since it's free- but most of them are "free shipping", "10% off", "Buy 2 get one free"- which are usually stated ON the websites' main page. I honestly would rather search google for coupons after I have a checkout screen ready- it would save me more time then shopping for coupons.
From the business
At over 20 years old and with over 14 million members, CouponCabin (www.couponcabin.com) is the home of more cash back and faster payments. Think of us as your partner in cash back in that we only get paid when you do. Over 99.8% of all orders are seamlessly paid, but if a store doesn’t pay us for an order, for any reason, we will not be able to credit your cash back. CouponCabin doesn’t have many rules, but the rules we do have are in place to ensure our members get the maximum amount of cash back possible. It’s important to note that only one account per computer network or household may claim offers marked for “Members Only” or “New Members Only.” We are very passionate about saving money, and as shareholders, our team of Customer Success managers is always willing to help in every way possible. Please understand that CouponCabin does not tolerate profanity or threats of any kind and will never provide financial compensation in exchange for ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
I am sorry to hear that you had a negative experience while using our website. Unfortunately, I was not able to locate your account based on the information you provided. That being said, I would like to share some information with you that might help you better understand the outcome of the order you had placed.
Based on what you said it appears you may have submitted a claim for a purchase that was later denied. Please note that when a claim is submitted for an order we then submit a claim of our own to the store you placed your order with. The store takes this claim under review and provides us with a determination, wherein they either approve or deny it. If your claim was denied by the store that would mean that CouponCabin was not able to earn a commission. If we are not able to earn a commission for a purchase we are not able to provide you with cash back for it, since that is the basis of how our program works. I apologize for any misunderstanding regarding this matter.
For future reference, you can learn how to always get your cash back for your purchases by watching the following video:
http://www.couponcabin.com/help/#cashback-tracking
If you would like to discuss this further I would encourage you to send an email to [email protected]. We will be in touch as soon as possible once your inquiry has been received.
Sincerely,
Ryan Ewart
Customer Service Manager | CouponCabin