Cotosen

Question 1

Question

If it doesn't fit what is your return policy?

Laura N. · Answer

Hi. I tried to return my order. First, they are not quick to respond. The return policy says do not return it to the place it was shipped from and to contact them for the return. The first response to your return request will ask for more information. The second will ask for more information again. The third communication will attempt to discourage you from sending the items back because they require the items be returned to China and they tell you it will be too expensive to for you to return the items. When they will tell you that the shipping will be too expensive they will offer you a partial refund. This whole process will take 3 weeks or so. Then they will not honor the refund amount that was agreed to. As you wait for refund to arrive - which it never does - the 30 day return policy has expired. This is exactly how their refund policy works.

Question 2

Question

My Large Retro Western Yellowstone coat is too small. I generally wear M or L but bought the L. How can I return it?

See more answers (0)

Joseph S. · Answer

I am having the same issue. Where is my pkge. Now five weeks and the staff is useless Not worth the aggravation

Trip C. · Answer

Receiver: Liu Rongfeng Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town City: Dongguan State：Guangdong Country: China Zip Code: 523000 Phone number: 13713088707