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Costway

3.4

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Costway Reviews Summary

Costway has a rating of 3.4 stars from 1,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention good quality, fast delivery and great price. Costway ranks 13th among Marketplace sites.

service
116
value
104
shipping
105
quality
103
This company responds to reviews on average within 1 day

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5,263 reviews

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Virginia
1 review
0 helpful votes
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Umbrella
July 20, 2023
Updated review

Lots of selection. Billing vs shipping address is a little complicated. I use a PO box for billing, Costway seems to not understand that the PO box is for billing not shipping. We'll see how it all shakes out.

Order came on time.

Date of experience: July 20, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.


Lots of selection
July 7, 2023
Previous review

Lots of selection. Billing vs shipping address is a little complicated. I use a PO box for billing, Costway seems to not understand that the PO box is for billing not shipping. We'll see how it all shakes out.

Date of experience: July 7, 2023
Nevada
1 review
0 helpful votes
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Missing Parts
August 18, 2023
Updated review

Easy ordering, great price but can't put it together because all of the nuts, screws and washers were not there. They won't be available and sent for 25-30 days. They did give me a 15.00 refund.

Date of experience: July 19, 2023
Nancy L. Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


Very easy ordering and good price
July 9, 2023
Previous review

Very easy ordering and good price

Date of experience: July 9, 2023
Illinois
2 reviews
0 helpful votes
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Instant privacy
July 17, 2023

It gives the privacy that is needed. I may buy another one. Great product.

Date of experience: July 17, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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This machine worked only for 2 minutes than stopped,
I received the machine on April 12,2023, and due to heart procedures, I was not able to use it before July 13th 2023
Customer services refused to return or exchange the machine as it is over 3 months (she counts the 3 months from order date and not delivery date)
After examining the user's manual, I found that the maximum load is only 220 lbs, while the company site is saying up to 265 Lbs.
Looks like the engine was burn as I'm 230lbs.
I do not recommend this machine also I recommend not to deal with this company.
Their website information is misleading

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Date of experience: July 17, 2023
Nancy L. Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Brought a trampoline that has been advertised incorrectly with Max user weight as 100KG when actually it's 50kg.
Awful customer services, lack of empathy and lack of care to rectify this error. Wouldn't recommend this company what do ever.
At the end of the day it's a massive safety breech if not ripping off customer. Avoid!

Date of experience: July 17, 2023
Nancy L. Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

New Mexico
1 review
0 helpful votes
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Mini Split 12,000 btu, 110v
July 14, 2023
Updated review

I ordered one from Walmart, one from Cost Way and one from Amazon. Same Cost Way mini split unit and size. All retailers were very fast delivery. Have one installed and working fine. Two to go.

Date of experience: July 14, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.


No problems so far, first order
July 4, 2023
Previous review

No problems so far, first order

Date of experience: July 4, 2023
Arkansas
1 review
0 helpful votes
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First Experience
July 14, 2023

Good…except you need Home Address AND a Shipping Address.
Home Address: 23 Airport Lane
Casa, AR *******
Shipping Address: 410 Bible Camp Road
Trenton, GA *******

Date of experience: July 14, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Wyoming
1 review
0 helpful votes
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Shipping notice
July 14, 2023

Never got a conformation of shipping. Had to call customer service twice.

Date of experience: July 14, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Tennessee
1 review
0 helpful votes
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Disappointed by wi-fi
July 14, 2023
Updated review

The a/c works well, but I paid for the higher priced model specifically for the wi-fi capability, but when I got it, I learned that it has to be within 16 feet of the router. I need it for the garage, which is about 30 feet from the router. I don't understand the problem because I have security cameras in there that work with wi-fi. So, now that I can't control it from the house, it's kind of a $400 dud.

Date of experience: July 14, 2023
Nancy L. Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


Easy to find details
July 4, 2023
Previous review

Easy to find details.

Date of experience: July 3, 2023
Alabama
1 review
0 helpful votes
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Front Door Topiaries
July 14, 2023

My number one concern was that the topiaries would not scream FAKE to a passerby on the street. I anxiously opened the box and was pleasantly relieved that they were packaged securely and the individual leaves were slightly flexible. My husband is happy with them too, which is especially great. I put them in very attractive (plastic) urns from Home Depot and while they have a substantial weight to the base, I put small/medium sized rocks around the trunks to give additional heft and security from any windy weather. They jazz up the front door and certainly give a nice first impression to visitors.

Date of experience: July 13, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Pennsylvania
1 review
0 helpful votes
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Excellent customer service
July 13, 2023

I needed help and Kiyer in large order area did a great job and made purchasing easy

Date of experience: July 12, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

GB
2 reviews
0 helpful votes
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Misleading about payments
August 10, 2023

I am currently renovating my home and always pay by Klarna 3 instalments for all materials and items. I previously purchased a kitchen trolley from this company for £107. The quality is brilliant, the delivery service brilliant the only issue being payment. They offer Klarna 3 instalments all the way through the transaction, get through the authorisation process with Klarna then you are informed after the transaction has been authorised that payments are not in 3 instalments as you agreed but that they will be invoicing you for the full amount in 30 days. This is very misleading and totally unacceptable. The first time it happened it had me wondering if I had done something wrong but just gone to buy another item and sure enough all the way through the process and for some reason got cold feet and cancelled the transaction. I saw the same item for sale at The Range and I always pay by Klarna 3 instalments with them.… all the way through the transaction, 3 payments then after it's processed WHAM! Billed for the full amount of £200 in 30 days. I know that this is not Klarna nor The Range because in all the time I have used Klarna this has only ever happened with this company and I have to ask myself why? Shame really because we're it not for that they'd get 5* but the whole financial transaction seems off. Previous invoice

Date of experience: July 11, 2023
Nancy L. Costway Rep
over a year old

Sorry for the inconvenience.
Could you please forward your concern as well as a screenshot of the order and the tracking number to [email protected]
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

Iowa
2 reviews
0 helpful votes
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Not yet satisfied
August 9, 2023

We got our fire table and followed instructions to put it together. When we turned it over we noticed a large crack in one of the marble tiles. Still waiting for a resolution to this issue.

Date of experience: July 10, 2023
Nancy L. Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Arkansas
3 reviews
0 helpful votes
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Wonderful pet carrier
July 8, 2023

The product was easy to order and I appreciate the $10 discount code. It shipped quickly and the carrier is sturdy and easy to assemble. I love the wheels on the bottom!

Date of experience: July 7, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Tennessee
1 review
0 helpful votes
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Great quality!
July 7, 2023
Updated review

I received my double umbrella with led lights and base, I'm so happy with it because it's a great product, sturdy and with good quality fabric!
Highly recommended!

Date of experience: July 7, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


I couldn't use the 10% discount coupon it said it...
July 27, 2023
Previous review

I couldn't use the 10% discount coupon it said it wasn't applicable
I'm disappointed

Date of experience: June 26, 2023
Michigan
1 review
0 helpful votes
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Great portable air conditioner
July 7, 2023

The air conditioner arrived very fast. It was just what we needed for our trailer. We had to cut and modify the window insert to fit the trailer window. It works great. Our overhead air conditioner does not have enough cooling so this was a great solution.

Date of experience: July 6, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Massachusetts
2 reviews
0 helpful votes
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Cool air
July 6, 2023

Love the white noise of product, trying to make it work better though, blows cold air but does not make my whole bedroom cold

Date of experience: July 6, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Ohio
1 review
0 helpful votes
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Perfection!
July 6, 2023

Exactly what I'm looking for my printers and cutting machine!

Date of experience: July 6, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Illinois
1 review
0 helpful votes
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Electric fireplace
July 6, 2023
Updated review

I had not received a notice when of when my fireplace would be delivered. So, I was trying to cancel it. Then the following day it was here.
I love it, so in the end, everything worked out great

Date of experience: July 6, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


So far, so good
June 25, 2023
Previous review

So far, so good

Date of experience: June 25, 2023
Illinois
2 reviews
0 helpful votes
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Daybed
July 5, 2023

Great! So far. Love it. It's beautiful will buy more products from them, thank you. Also it was fast shipping..

Date of experience: July 4, 2023
Nancy L. Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States