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Costway

3.4

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Costway Reviews Summary

Costway has a rating of 3.4 stars from 1,180 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway most frequently mention good quality, fast delivery and great price. Costway ranks 13th among Marketplace sites.

service
116
value
104
shipping
105
quality
103
This company responds to reviews on average within 1 day

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5,263 reviews

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Australia
1 review
0 helpful votes
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Best ever Garden Chairs
December 21, 2023

Very impressed at the speed with which the order was dealt with - especially being so close to Christmas.
The chairs were easy to assemble and look good - they are also very comfortable.

Date of experience: December 19, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards
Costway inc.

Virginia
1 review
0 helpful votes
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Awesome Keyboard
December 15, 2023

I purchased this keyboard during a Black Friday sale I love it it was delivered quickly and it plays better than I thought it would It has many nice features such as record and playback, sample music, and you can change the tones from piano to organ and so on, you can also play back music to keep a tempo I will most certainly buy again from this company

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+3
Date of experience: December 12, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards
Costway inc.

Virginia
1 review
0 helpful votes
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Purchased a fiber optic christmas tree that quit working within 2 weeks of purchase. Customer service just ask the same questions o er and over. Asked me to send a video, but it was rejected from me posting to them. They literally went out of their way to be of no help at all. I'll never buy another costway product. They're cheap and don't last long.

Date of experience: December 2, 2023
Nancy L. — Costway Rep
over a year old

We deeply apologize for your frustration and sincerely appreciate your feedback.

We have asked you to provide us with a video in order to check the problem more accurately. Please note that once the problem is identified, we will quickly send you the relevant parts or a brand new replacement.

In order to make it easier for us to deal with your problem, could you please send your order information to [email protected]? We will try our best to assist you in solving any problems.
Thank you Kind regards
Costway inc.

California
1 review
0 helpful votes
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Amazing company!
November 30, 2023

Great products and great prices. I love shopping here for all of the great products and other things

Date of experience: November 29, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Illinois
1 review
0 helpful votes
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My 75-year-old mother ordered a space heater with wheels for her house. The wheels wobble and it is difficult for her to move. She tried requesting a return and was told to take a video as proof of the problem. When we sign in to the website her order is not even showing up. She's 75 and doesn't want to piddle with this nonsense. Sending it back and looking into resolving through the credit card company.

Date of experience: November 12, 2023
Nancy L. — Costway Rep
over a year old

We apologize for causing you frustration and sincerely appreciate your feedback. We will further strengthen our customer service team to ensure superior support.

Regarding the video you provided, we aim to scrutinize the product issue and ensure quality. Please understand that once the problem is identified, we will immediately send you the relevant parts or a replacement.

In addition, you may not be able to find your order information after logging in because you were not logged in when you placed your order, which prevented us from obtaining the relevant information. To solve the problem faster, please send us the order number, tracking number and other order information to [email protected]. We will process it as soon as possible and provide you with a satisfactory solution. Thank you for your patience and cooperation.

Costway inc.

Illinois
1 review
0 helpful votes
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Stay away
October 4, 2023

Terrible product poor customer service poor tech support. Bought a minisplit and instructions were for another unit and useless. Customer suport is unresponsive. Stay away from them.

Date of experience: October 4, 2023
Nancy L. — Costway Rep
over a year old

We apologize for the frustration caused to you and sincerely appreciate your feedback. In order to provide even better service, we will strengthen our customer service team.

In order to better assist you in solving your problem, could you please send your order information to [email protected] Once we receive it, we will send you the correct manual as soon as possible to ensure that you can use the product correctly.
Thank you for your cooperation and understanding.
Costway inc.

Arizona
1 review
1 helpful vote
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Costway customer service
September 16, 2023

First off I spent over 2000 dollars with them.I purchased a mini split ac from them because my cooler died on my home and it was 115 outside and 100 inside. They said 5-7 days delivery and it took 2weeks. Wen it showed up it was broken, bent, and pieces falling out of box. Submitted ticket for replacement of damaged goods. They said 48hours for response. 4days no response so I contacted and the rest is below

+12
Date of experience: September 15, 2023
Nancy L. — Costway Rep
over a year old

We are very sorry to have caused you an unpleasant shopping experience.

We have reissued your order and wondered if you have received it? Please, did you experience any problems with the new replacement? If you have any concerns or need further assistance, please feel free to contact us at [email protected]. We will be happy to assist you and thank you for your understanding and patience.

Kind regards.
Costway inc.

Connecticut
1 review
0 helpful votes
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Terrible
September 12, 2023

First, they double charged me. When I emailed them about this, they asked me to send them a screenshot of my banking to prove it, which I did. But I thought that was sketchy. Can't they look it up in their system? I had to prove it to them that they double charged me? Then the item as marked as delivered and it never showed up at my house. I check their tracking and it says it was delivered at Bordentown, NJ which is states away from where I live. NOT IMPRESSED. I would give negative stars if I could.

Date of experience: September 12, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]?
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

Wisconsin
1 review
0 helpful votes
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Tiki umbrella
August 23, 2023

Do not purchase. Fell apart in 3 months. Company would not do anything about it. Said it was out of warranty. I expected it to last longer than 3 months.

Date of experience: August 23, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]?
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

Australia
1 review
0 helpful votes
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Won't respond to my emails, no other way to contact them. $550 down the drain. DO NOT USE THIS COMPANY

Date of experience: August 20, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]?
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

Washington
1 review
0 helpful votes
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The Chaise Lounge that was ordered, had well marked pieces including the hardware and went together well; I am relatively pleased with this purchase. The "wicker" on one of the pieces was unraveled when the piece arrived. Guess I'll use crazy glue to see if I can correct this issue.

The 3 piece wicker bistro set (HW*******) not so much. None of the pieces were marked; and the hardware came as one jumble in a plastic bag. The small table went together fairly well; I cannot assemble the chairs.

Why because the holes that were pre-drilled in the wooden pieces are not in the correct places and I do not own tools to make the correction.

Quality control is lacking

Date of experience: August 9, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

California
2 reviews
0 helpful votes
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The platform will fully satisfy every consumer. Attractive offers, affordable prices, a wide range of necessary goods and good service. I bought everything from clothes to home interior goods.

Date of experience: August 7, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Pennsylvania
1 review
0 helpful votes
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Great Price
August 5, 2023

So far it has been great. I have received the pump and it was easy to set up and it is working great. The water is already starting to clear up with the UV Filter. Highly recommend Costway they are a great company with great prices.

Date of experience: August 5, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

Indiana
1 review
0 helpful votes
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Quick and Easy
August 4, 2023
Updated review

Fast delivery! I like the easy check out! Item is as described!

Date of experience: August 4, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


No problem transaction!
July 12, 2023
Previous review

No problem transaction!

Date of experience: July 12, 2023
Connecticut
1 review
0 helpful votes
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Bad experience. You debited my account on July 31. Order never received. You sent me an e-mail saying it was delivered on Aug 1. Not so! Does the delivery truck driver now have a new toaster oven? I have disputed with bank as you know, but this not simply for refund; I really would like to have the oven!

Date of experience: August 3, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Florida
1 review
0 helpful votes
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Patio umbrella
September 1, 2023
Updated review

Not what we expected. Sent it back and the process was smoothly

Date of experience: August 2, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


Excellent!
July 23, 2023
Previous review

Excellent!

Date of experience: July 23, 2023
Oregon
2 reviews
0 helpful votes
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Costway is a great site!
August 2, 2023
Updated review

This is a very well put together site and my second purchase from it. Problem free.

Date of experience: August 2, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.


My Costway Treadmill
February 16, 2023
Previous review

The shopping experience was very easy to understand and use. I was not familiar with Costway, so I was un-easy about making this big purchase. Everything went great! Treadmill arrived quickly and in perfect condition! Very Pleased!

Date of experience: February 16, 2023
Connecticut
1 review
0 helpful votes
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Happy with bounce house
August 31, 2023

Good experience Would use again and have. Products are reasonablly price and seem to be of good quality

Date of experience: August 1, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Maryland
1 review
0 helpful votes
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Purchases made easy
August 1, 2023

Easy shopping and checkout! Was very easy to order. I purchased the wrong color on first go round and was able to return the first one and get the correct color with no problems at all.

Date of experience: August 1, 2023
Nancy L. — Costway Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

Wisconsin
1 review
0 helpful votes
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STAY AWAY! The holes were off by over 2 inches...there answer was to put it together before tightening the bolts. WOW! It doesn't fit together!
They suggested I hire someone to fix it!

Date of experience: July 31, 2023
Nancy L. — Costway Rep
over a year old

Sorry for the inconvenience.
Could you please forward your concern as well as the order number to [email protected]?
We will solve the problem for you as soon as possible.
Thank you Kind regards
Costway inc.

From the business

Free shipping & easy return online webshop Costway | Order cheap home & garden furniture, hardware & vehicle tools with premium quality and blowout price.


costway.com
Founded in 2008
Fontana, CA, United States