Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
0 helpful votes
Follow Cathy T.
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The dance bar is unstable
December 16, 2022

Hi there, I got the dance bar, but I found it is unstable and will shake. I think there is a risk of falling down and injuring the child.

Date of experience: November 15, 2022
Lydia C. Costway Canada Rep
over a year old

Hi Cathy,
Sorry to hear your experience was less than 5-stars.
We put customer experience and satisfaction as our priority.
If you're open to discussing your experience further, please email us at [email protected].
Our customer support are standing by and ready to help you resolve any issues you have.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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As described
November 15, 2022

Product received as described, I spent around half an hour to install.
My son is autistic and he likes his new trampoline, It looks safe also.

Date of experience: November 15, 2022
Lydia C. Costway Canada Rep
over a year old

Hi, Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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My beautiful microwave
November 15, 2022

It was a pleasure dealing with the company and the microwave is simply awesome.

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Form heel to toe, my soul likes the bubbles and massage
November 15, 2022

Pure Dead Brilliant, use it daily for foot relief, softens the dead skin for easy filing, great well built product
And solid construction, heats, bubbles, massage, temperature adjustment

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Great price, easy web page but slightly slow
November 15, 2022

Great price, easy web page but slightly slow. Thanks.

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Straight forward but...
December 14, 2022

Everything was good and straight forward, but the site is slow to load. No matter whether we were on our phone's data, or computer on wifi.

Date of experience: November 14, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation. We will continue to optimize our website and strive to bring a better shopping experience to our customers.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Laveuse a linge
November 14, 2022

J'ai commandé une laveuse costway et la livraison a été très très rapide et très simple le suivi de la commande,

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Very Good
November 14, 2022

Exclent Service And Delivery was as posted And driver was very good as I was sick at time of delivery and driver put the item directly in my home

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Reindeer for Christmas float
November 14, 2022
Updated review

Website was easy to use and find what i wanted and checkout was a breeze. Took 7 days to receive when FedEx ticket was produce the day after my order was placed. Other than that items well packed and as advertised.

Date of experience: November 14, 2022
Website was easy to use and find what i wanted and...
November 2, 2022
Previous review

Website was easy to use and find what i wanted and checkout was simple. Will see how receiving order goes.

Date of experience: November 2, 2022
Canada
1 review
0 helpful votes
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Very satisfy
November 14, 2022

Good price, good quality, no problem with walking pad. I recommend this product

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Deck fire pit
November 14, 2022

Everything was great. Loved the product. Shipping was great

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Bon service
November 14, 2022

Correspond bien à mon achat. Bonne qualité et livré de façon impeccable

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Quick turnaround. Good product
November 14, 2022

Happy with product overall. Overall, easy experience and quick turnaround

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Helpful workers
November 14, 2022

A worker went out of their way to help me secure my purchase! Thankyou very much!

Date of experience: November 14, 2022
Canada
1 review
0 helpful votes
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Very pleased
November 13, 2022

Easy to order. Thank you
I found the the whole process well organized
The package I received was well put together and I foresee no problem in assembling the plant stand with such clear instructions
Thank you

Date of experience: November 13, 2022
Canada
1 review
0 helpful votes
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Christmas tree purchase
November 13, 2022

The transaction part was very smooth, though on cost way it states it was dispatched though no orders could be found.
Had to contact the cost way assistance via email to check order status, with which they were very helpful to notify about the expected delivery timeframe once an order number is created via third party courier. From there, can track the order online.

Date of experience: November 13, 2022
Lydia C. Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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It works good. It was easy to install. Thank you for such a nice produce.

Date of experience: November 13, 2022
Canada
1 review
0 helpful votes
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TV stand with built-in foyer.
November 13, 2022

The article was delivered before its due date. It was well packaged and instructions were very clear to follow. Happy with my purchase.

Date of experience: November 13, 2022
California
1 review
0 helpful votes
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Overall good experience
November 13, 2022

I ordered a 4 piece patio set. I had a few questions and Costway responded via email in a timely manner with thorough responses. The patio set arrived around 8 days after I ordered it. The set is a little small but overall as expected. Experience dealing with Costway was positive and I would purchase from them again.

Date of experience: November 13, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
It's a joy to see you satisfied with the patio set you ordered from Costway. Our goal is the overall great shopping experience of our shoppers with the lowest prices and providing better quality products than other competitors. We're excited to see you shop with us again sooner.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Fan
November 13, 2022

This was the first time that we ordered from Costway. Great service and very happy with product

Date of experience: November 12, 2022