Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
2 reviews
0 helpful votes
Follow ANA E.
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Great prices and great selection, plus free shipping. Great product and exactly as described.

Date of experience: November 26, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Very good service -- arrived promptly
November 26, 2022

Quality product. Assembly completed by someone more familiar with this task. Lots of room in drawers and cupboards. It's a very attractive and sturdy cabinet.

Date of experience: November 26, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation. We will continue to optimize our website and strive to bring a better shopping experience to our customers.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Easy to navigate
November 26, 2022

Found my product easily; delivery was prompt. I would have liked a tracking number.

Date of experience: November 26, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
Follow Jean-Marie D.
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I am happy for my order
November 26, 2022

I am sure coming back for my nex order you have excellent services
Thank you very much

Date of experience: November 26, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Excellent customer service
November 25, 2022

I did had a minor issue with the tracking and Beryl from customer service provided a exaptational customer care and was on top the issue until I received my package.

Date of experience: November 25, 2022
Canada
1 review
0 helpful votes
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Please review
December 25, 2022

I am assisting a client purchase a chair, last month I had printed off this particular chair and its price. Today on Black Friday the price has been increased. Also, we are unable to use the promo code as she does not want an account and checked out as a guest.
I guess I feel she was taken advantage of due to the increase in price.

Date of experience: November 25, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. But our promo code can only be used when you have an account. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Item received in a proper way.
November 25, 2022

I hoped I would receive the item that I ordered in proper way. I received it as I hoped.

Date of experience: November 25, 2022
Canada
1 review
0 helpful votes
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Snow blower
November 24, 2022

It was delivered to our front step and it has been assembled and we just need the next snow to see how it works.

Date of experience: November 24, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi, Thanks for the review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Positive so far
November 24, 2022

Order and delivery was good so far. I haven't opened the package yet as it is a christmas present for my wife. All looks in good order so far.

Date of experience: November 24, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi, Thanks for the review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great product
November 24, 2022

Wonderful service, quick to respond to my questions. I will Definitely order from you company again.

Date of experience: November 23, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi, Thanks for the review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great price and shipping
November 23, 2022

Package came on time and undamaged. Will use again

Date of experience: November 23, 2022
Canada
1 review
0 helpful votes
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Great tree for the price!
November 22, 2022

Quick shipping, good communication and a great product!

Date of experience: November 22, 2022
Canada
1 review
0 helpful votes
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Coffee Table
November 22, 2022
Updated review

Navigating the website is a challenge. There needs to be better filters in place that work. Just having a price filter isn't progressive.
I purchased a coffee table, I wish there were options for "matching or coordinating" end tables.
Great instructions included for building the table. Overall a nice solid item.

Date of experience: November 22, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation. We will continue to optimize our website and strive to bring a better shopping experience to our customers.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards,
Costway Team

Navigating the website is a challenge
December 8, 2022
Previous review

Navigating the website is a challenge. There needs to be better filters in place that work. Just having a price filter isn't progressive.

Date of experience: November 8, 2022
Canada
1 review
0 helpful votes
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Fast delivery and product no1
November 20, 2022

Fast delivery and product as describe. I recommend

Date of experience: November 20, 2022
Canada
1 review
0 helpful votes
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Great
November 20, 2022

Found the product i was looking for. The product I bought was easy to use.

Date of experience: November 20, 2022
Canada
1 review
0 helpful votes
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Material
December 19, 2022

Steels are very light and too think, should use stronger and better steel for making this set.

Date of experience: November 19, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Counter Stools
November 19, 2022

They arrived on time and all pieces were included. Assembly was a bit difficult for the first one, but after that it went quite smoothly, especially when I started using my own Allen wrench.

Date of experience: November 19, 2022
Canada
1 review
0 helpful votes
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Black Christmas tree with purple lights
December 18, 2022

I had a really hard time inputting my postal code.

Date of experience: November 18, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
Follow Ken B.
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Quality not as suggested
December 18, 2022

I spent the evening assembling 2 desks (for 2 grandgirls); very difficult with instruction/components labeling errors, numerous holes plugged with machining waste and a missing bolt. Very disappointing.

Date of experience: November 18, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Sorry to hear your experience was less than 5-stars.
We put customer experience and satisfaction as our priority.
If you're open to discussing your experience further, please email us at [email protected].
Our customer support are standing by and ready to help you resolve any issues you have.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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ICE MAKER
November 17, 2022

THE ICE MAKER MAKES ICE. IT IS COLD. WE ENJOY HOW THE ICE COOLS OUR DRINKS. IF WE WERE TO BE REALLY CRITICAL ABOUT THINGS, IT WOULD BE HOW TO CLEAN THE MACHINE. THERE ISN'T REALLY A GREAT DESCRIPTION ON HOW TO CLEAN IT AND WHAT TO USE AND HOW OFTEN TO DO SO.

Date of experience: November 17, 2022