Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
0 helpful votes
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Delayed shipping/delivery
January 8, 2023

Shipping was delayed, took almost 3 weeks to arrive and it arrived with a few broken branches which was annoying but did not affect the appearance of the tree.

Date of experience: December 9, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
We are sorry to bring you unsatisified shopping experience. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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So far so good
December 8, 2022

Item arrived on time and seems exactly what we needed. Will know better on Christmas Morning:)
Thank you!

Date of experience: December 8, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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A+++++
December 8, 2022

Perfect price and flawless experience and I am very happy

Date of experience: December 8, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great product.
December 7, 2022

Website easy to navigate and check out process was seamless. Purchase arrived earlier than expected.

Date of experience: December 7, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Easel
December 7, 2022

Excited for this easel for my little artist who adores painting!

Date of experience: December 7, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Order placed and received- no issues
December 7, 2022

Ordering was straightforward though the site was a little "laggy". Order arrived ahead of the expected shipping date. No issues with the quality of the product that arrived- as expected.

Date of experience: December 7, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great
December 6, 2022

Great service, on time. Products are accurate.I am very happy.

Date of experience: December 6, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Buying online with ease
December 6, 2022

Great website easy to pick your products and easy payment system to use

Date of experience: December 5, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great indoor playground for the toddler
December 4, 2022

My kid is 20 months old and love the indoor playground. The rock climbing was the only part that looked out of place as the grip is just a semi circle and it's hard to grip it for the little one

Date of experience: December 4, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

California
1 review
0 helpful votes
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Tree is beautiful except came with 2 broken branches
January 2, 2023

2 branches are broken and shipping was delayed due to weather (out of their control)

Date of experience: December 3, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi Lisa,
We are sorry that the product quality did not match your expectations, and we would like to assist you with making things right. Please contact us at [email protected] when convenient. We would appreciate the opportunity to deal with this problem with you.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Satisfied Customer
December 1, 2022

Went smoothly, thank you Delivery was timely, arrived earlier than expected.

Date of experience: December 1, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Furniture smells horrible
December 31, 2022

The entire contents of the box have a revolting smell that can be sensed meters away. Looking at some other reviews, this is not uncommon. I have no idea why these products could smell this bad. I've cleaned it twice and it's still disgusting. Hopefully it fades.

Date of experience: December 1, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi Niko,
We are sorry that the product quality did not match your expectations, and we would like to assist you with making things right. Please contact us at [email protected] when convenient. We would appreciate the opportunity to deal with this problem with you.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Giant 4 in a Row
December 1, 2022

Had a little trouble setting up account but Amelia helped me thru it.
Fast service - about one week.

Date of experience: November 30, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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When entering information, such as your Province (Delivery...
December 30, 2022

When entering information, such as your Province (Delivery information) and payment information when checking out and you decide to re-check the item information in your Cart, you should NOT have to re-enter all of your information again in your payment details. The same holds true if you decide to try using a different Promo Code, everything refreshes! And you have to enter all your information again, It's very frustrating.

Date of experience: November 30, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation. We will continue to optimize our website and strive to bring a better shopping experience to our customers.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Canada
1 review
0 helpful votes
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Order 14 nov received 29 nov
December 30, 2022

Very long delivery announcement says 10 working days

Date of experience: November 30, 2022
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great service!
November 29, 2022

My order arrived within 2 weeks and I'm happy with the service.

Date of experience: November 29, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Commentaire
November 28, 2022

Tout est parfait, le produit est arrivé dans les temps

Date of experience: November 28, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great.
November 28, 2022
Updated review

ALL GOOD AS MY PREVIOUS DEALINGS. THERE WAS AN ISSUE WITH APPLYING THE DISCOUNT NUT THE CUSTOMER SERVICE AGREED TO APPLY IT WHEN I RECEIVE THE GOOD

Date of experience: November 28, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

Kind regards,
Costway Team

Poor website design & functionality
December 11, 2022
Previous review

Poor website design & functionality

Date of experience: November 11, 2022
Canada
2 reviews
0 helpful votes
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Better to order directly than from the bay
November 28, 2022

Thank you for offering a better price than on the The Bay black friday promos and quick free shipping and great customer service

Date of experience: November 27, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!

Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Default product
December 27, 2022

The product arrived before the expected delivery date. But the product is broken on the top of inner wall..

Date of experience: November 26, 2022
Lydia C. — Costway Canada Rep
over a year old

Hi,
Sorry to hear your experience was less than 5-stars.
We put customer experience and satisfaction as our priority.
If you're open to discussing your experience further, please email us at [email protected].
Our customer support are standing by and ready to help you resolve any issues you have.
Kind regards,
Costway Team