Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
0 helpful votes
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Threadmill purchase experience
January 24, 2023

The only challenge I had after I placed an online order for a cost way threadmill, was my inability to track my order on fedex. This got me worried. But the customer service guys were very polite and were always available to allay my fears. I have since taken delivery of the order, and I have been using it. Apart from the noise it makes while in use(i heard this is not unusual with threadmill), the product has been great so far. I didn't really have to do much setting up as almost everything was in place already.

Date of experience: January 24, 2023
Canada
1 review
0 helpful votes
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Super shower caddy
January 23, 2023

Very good. A bit difficult to find and apply the coupon but succeeded after 3 tries.

Date of experience: January 23, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Delivery took forever
February 18, 2023

Didn't expect my order to take weeks to arrive. I would have ordered elsewhere

Date of experience: January 19, 2023
Canada
1 review
0 helpful votes
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Easy
January 19, 2023

Purchasing the items was effortless and they showed up in no time!

Date of experience: January 18, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Satisfying
January 18, 2023

I love the experience and the communication with the customer service team. I received item in a timely manner. Thank You

Date of experience: January 18, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Washer spin dryer
January 17, 2023

Fast and efficient service. Haven't checked out the appliance as of todays date

Date of experience: January 17, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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First Purchase
January 16, 2023

Only complain is the time it took to have the item delivered. My enquiries as to why the delays were addressed.

Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Christmas tree
February 15, 2023

Fast shipping but quality of product very poor
Item was not was described on the Internet nor the pictures.

Costway Canada attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 16, 2023
Canada
1 review
0 helpful votes
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Nice little cabinet.
January 15, 2023

Very nice cabinet, holds a lot. The doors have plexiglass, not real glass. Not a problem, as they make the unit lighter. The bottom shelf needed to be drilled with 2 holes for the screws that otherwise wouldn't go through.

Date of experience: January 14, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi,
I noticed that your order has already used a C$20 coupon, and coupons cannot be stacked. You can use C$15 coupon in next order.
If you have any other questions, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards
Costway Team

Canada
1 review
0 helpful votes
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Fantastic. Fast, with timely informative updates
January 13, 2023

Very easy. Would have liked a better understanding of the shipping time. It came much faster than I thought, which is good...but I had to scramble to find a mattress and sheets in time!

Date of experience: January 13, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Happy customer
January 13, 2023

This rowing machine is exactly what I need to keep me in shape after my knee injury

Date of experience: January 13, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Amazing
January 12, 2023

Great product, great price, quick shipment. Really happy!

Date of experience: January 12, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Review
January 12, 2023

Never got notified of when package would arrive. Tracking number didn't work. Still, it arrived and is complete and was easy to assemble.

Date of experience: January 12, 2023
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Ok
January 12, 2023

Delivered ok, left on the sidewalk up to the house but someone was home

Date of experience: January 12, 2023
Lydia C. — Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Highly recommended
January 12, 2023

I was looking for treadmill when I ended on costway website. It was the best experience ever. If you have any questions you can chat with the support team any time.

Date of experience: January 11, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Electric Fireplace
January 11, 2023

Fast,efficient and very easy process for ordering. Thanks

Date of experience: January 11, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Good
January 11, 2023

Good service provided by staff on delivery enquiry

Date of experience: January 11, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great shopping experience
January 9, 2023

From purchase to delivery zero hassles and product was delivered in perfect condition

Date of experience: January 9, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great products, fast delivery
January 9, 2023

I was happy to find what I was looking for and then some. The items arrived in excellent condition with fast delivery.

Date of experience: January 9, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a good review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Good Job
January 8, 2023

Works fine, delivered fast. Nothing else to consider.

Date of experience: January 8, 2023
Lydia C. — Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team