Costway Canada

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Costway Canada
costway.ca

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

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Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
2 reviews
0 helpful votes
Follow Rebekah S.
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Item was as described and came promptly
January 8, 2023

The item was easy to order and arrived within the estimated time period, even through the holidays and inclement weather. Tracking was kept up to date and easy to follow. The item itself was as advertised and was easy to put together. I am really happy with my experience!

Date of experience: January 8, 2023
Lydia C. Costway Canada Rep
over a year old

Hi, Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Fast and easy
January 6, 2023

Fast and easy was a bit harder to put together but eventually got it!

Date of experience: January 6, 2023
Lydia C. Costway Canada Rep
over a year old

Hi, Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Little to complain about
February 5, 2023
Updated review

So far, so good. I ordered it during the holiday season and it took a little while but when it arrived, the delivery driver carried it into my house and not just left it at the front door.

Date of experience: January 6, 2023
Lydia C. Costway Canada Rep
over a year old

Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team

So far, so good
December 21, 2022
Previous review

So far, so good

Date of experience: December 21, 2022
Canada
1 review
0 helpful votes
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Arrived promptly & as expected
January 3, 2023

No complaints with this order! Haven't had the chance to use my thermal 10 gallon carafe yet, but it appears to be in working order and of good quality.

Date of experience: January 3, 2023
Lydia C. Costway Canada Rep
over a year old

Hi, Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

District of Columbia
1 review
0 helpful votes
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Could be better.
February 2, 2023

We were not quite clear on what coupons or points we could use on the order. The blades looked lighter in the pictures but was acceptable when we put it up. We did not want to face trying to send it back and gambling that the vane colour would be switched. The vanes also had a poor finish with varnish drips. As it was the fan was put up on a 2 story ceiling and from the distance the colour and finish of the vanes were satisfactory. Had it not we would have sent it back and got our money refunded. I'm not convinced that this is a good place to get goods from.

Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
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Great cabinet
December 31, 2022

Quick delivery and easy to use site. O damage to the packaging. Delivered on time.

Date of experience: December 31, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Delayed delivery and wrong item!
January 30, 2023

After the delay in their delivery, they sent me a wrong treadmill which is also much cheaper than my order! Very frustrating experience as I counted on the delivery time an right item! Please come and take the wrong item and refund my money back! I even don't want the right item!

Date of experience: December 31, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
We are so sorry that we made this mistake and I noticed that our customer service has already contacted you and has worked on this issue. Thank you for giving us a chance to make things right. If you have any questions please email us at [email protected].
Our customer support are standing by and ready to help you resolve any issues you have.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Great product
December 31, 2022

Very happy with our air cooler, thank you for the prompt shipping.

Date of experience: December 31, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Happy Customer
January 30, 2023

The online shopping was great. Super convenient with lots of selections. I love my new chairs and plan to buy a complete set further into the new year. Price was excellent as well.

Date of experience: December 31, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a good review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Excellent
December 31, 2022

Great team work, after sales service was satisfactory. Would recommend

Date of experience: December 30, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Good value for the money
December 30, 2022

Awesome heater. Good heating radius. Fast and easy delivery. Would buy again.

Date of experience: December 29, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Package Delivered on time
December 29, 2022

Delivery on time, Product works fine...Highly recommended

Date of experience: December 29, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Excellent
December 29, 2022

Product and delivery was very good! Shipping next to my door!

Date of experience: December 29, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Not put together yet
December 28, 2022

I did open box and liked what I seen so far…It's going to my cottage in the spring…so no real review until then…

Date of experience: December 28, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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GOOD TO DEAL WITH
December 28, 2022

Ordered an adult walker and received it 2 days later. Put together on 3rd day. Had some concerns about putting it together, but Monica, Amelia and Cherry of COSTWAY customer service were very polite and professional about my concerns. All three helped sort through my concerns and satisfactorly
Assisted me.

Date of experience: December 28, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Easy and Reliable
December 27, 2022

Overall experience was easy to use and product came quickly

Date of experience: December 27, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Very good overall experience!
December 27, 2022

Overall good experience! Satisfactory customer satisfaction.

Date of experience: December 27, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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We had a good experience during the whole process including searching the product, ordering, shipping and usage. It looks like a All-In-One products

Date of experience: December 26, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Massage table
December 25, 2022
Updated review

Excellent quality massage table. Super happy. Timely arrival of the order. My only feedback is their website is very slow in its functioning.

Date of experience: December 25, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thanks for your review.
We are sorry to bring you unsatisified shopping experience. Your suggestion is our greatest motivation. We will continue to optimize our website and strive to bring a better shopping experience to our customers.
If there is any other problem, you can contact us at [email protected]. Our customer support are standing by and ready to help you resolve any issues you may have.

Kind regards,
Costway Team

Very slow website
December 11, 2022
Previous review

Very slow website

Date of experience: December 10, 2022
Canada
1 review
0 helpful votes
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Office chair
December 25, 2022

Easy to order able to communicate order was quick everything Was in box

Date of experience: December 25, 2022
Lydia C. Costway Canada Rep
over a year old

Hi,
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway Team