Costway Canada

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Costway Canada
costway.ca

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These tips are generated by AI, based on customer reviews from the past year

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Costway Canada Reviews Summary

Positive Highlights

  • Competitive pricing is frequently praised as much lower than other retailers.
  • Shipping is often fast, free, and arrives earlier than expected.
  • Many products are described as sturdy, well-made, and easy to assemble.

Negative Highlights

  • A raised garden bed cannot hold soil due to durability issues.
  • Assembly can be difficult when screws do not fit properly.
  • Customer service may not assist with out-of-warranty parts or returns.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 1, 2026

Raised garden bed purchased would not hold earth for planting veggies. Very cheaply made product. Was too late in planting season to send back and get another one. Have ceased any purchasing with this company. I know these comments will NOT be published to the public.

Jun 1, 2026

Good Service Great umbrella nice. Price. Highly recommend to order from Cost way Canada. Item was exactly like shown and described. I have ordered items over the past few years never disappointed in service or quality

Jun 1, 2026

These chairs are very nice. They are sturdy and look great in my kitchen. The only thing that would make them better is if the swivel would be on a spring so that it would return to its original position once you stand up.

Apr 9, 2026

Our daughter has just moved into her first home and so we purchased a Pergola from Costway. We've gotten quite a few things, from them, before and so felt confident that the pricing and quality would be excellent. She hasn't assembled it yet, as the weather hasn't co-operated, but they are very excited to get it going very soon.

Jan 8, 2026

After checking similar bags on multiple sites at higher prices, I came across this option which appeared to be the same as elsewhere but at a much lower price. Awesome! Haven't had an opportunity to use it yet because I purchased at the end of season but am looking forward to not having my clubs clanging around. The delivery came much quicker than the expected date which was a nice surprise.

Mar 8, 2026

Chairs are just what I needed - their good quality, easy to put together, sturdy An upgrade from stools to chairs - they make a huge difference on comfort!

Dec 5, 2025

Looks like a very modern, sturdy cat tower. Most of it was easy to put together. The cat bed at the top with a wooden half wheel with spindles is utterly impossible. The screws don't fit in the holes. Three spindles are fastened, the others continue to fall out while you try to attach the three with screws that do not fit. Period. I guess I'll try my power drill, which is not a required tool for assembly. Disappointed.

Jun 1, 2026

I have been a Costway shopper for a few years now. Everything I have purchased so far is exactly as described and much less expensive than any other retailer.

Jun 1, 2026

Purchased this sturdy, relaxing lounge chair for the patio as it has a cover that comes over the top and protects you from the sun - the holder on the side for your book and drink is very useful.

Mar 6, 2026

Am very pleased with the hamper, it was so easy to put together, no hammer, screws all you needed was look at the instructions. It is lovely and thanks so much. Would recommend purchasing one if looking. Thanks, my second purchase and so pleased with the great Customer Service.

Jun 1, 2026

We had attached a patio umbrella to the table- very solidly anchored. Wind gust came, umbrella fell on the table and it cracked one of the top boards all the way down. That was disappointing. We will attempt to regulus the wood board

Aug 4, 2026

Costway has a lot of stock and great prices. I have purchased several items and loved them all. Shipping was free and I received my items in a few days.

Aug 8, 2026

No mini split Heat pump parts available for purchase outside of warranty. If you ever purchase the heat pump from the original owner and need parts of any kind to fix the unit, Costway will not work with you to sell you those parts. I need an indoor unit for 18k heat pump and customer service will only cooperate if you purchase the unit directly from them, have a warranty, and order number available. In the past I bought AC directly from Costway, and I didn't know they don't care if you're out of warranty. I mean that creates pollution. One could be using your product for years and you would still be making money.

Aug 1, 2026

We purchased the 8 passenger Dining Room set with the 15 ft lighted umbrella. It arrived within 10 days and I put it together on a Saturday. There's lots of screws and parts, but it went together surprisingly easy. It looked so good we decided to then purchase the 9 seater couch set with firepit. Same thing, came within 10 days, spent a Saturday putting it together and it looks incredible on another one of our decks. For the price the quality is very good. We ended up putting Scotchgard on the cushions for the couch set, for a little more protection of the fabric. All in all, a great shopping experience, hassle free instructions and we are happy.

Mar 5, 2026

Easy to order although I was a little nervous that it would get damaged during shipping- Ended up I was worrying for nothing- delivery as great- package not damaged at all- item itself was packed very well - It was easy to put together, and both looks and works great

Apr 9, 2026

I ordered electric guitar kit the price was great the service was great the app was easy to use I received it when they said I was being delivered and the electric guitar kit was packaged very well and it sounds great I highly recommend using Costway Canada.

Prices, customer service amd quality of products all have been great. And I have ordered many items, arriving on time and geat quality.

Jul 4, 2026

Ordered patio furniture. Very satisfied with the quality and price. Fast shipping. Would highly recommend.

Dec 9, 2025

I received the product but unfortunately it detaches from each piece very easily and does not work well

Aug 4, 2026

I ordered the outdoor Wicker and it already broken the string and its only 2 months old I wish I can return

Mar 8, 2026

Pleased with order as described in appearance and quality. Service and info clear and timely.

Jul 4, 2026

Quality products for a very reasonable price. Will be happy to purchase from Costway again.

Jun 6, 2026

Product arrived on time and as described. My daughter loves her wardrobe.

Dec 11, 2025

The product was delivered on time and works very well.

Jul 4, 2026

I love shopping at Costway Canada and recommed it to my friends and family

Jul 1, 2026

J'ai acheté une poussette double places pour bébés jumeaux (style poussette parapluie). La poussette est légère, facile à manipuler et pratique à transporter. Elle a des filets derrière les sièges très commode pour apporter des petites choses pour les enfants. Et il y a également un panier en tissus sous la poussette comme autre rangement. Je suis absolument satisfaite de mon achat.

Mar 14, 2026

Is a good product and install was relatively easy

Aug 4, 2026

Très satisfaite de l'ensemble reçu autant par la qualité que la beauté

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Reviews that mention popular topics
Canada
1 review
0 helpful votes
Follow Josée W.
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Facile à commander avec PayPal. Livraison très rapide.

Date of experience: March 15, 2023
Nancy L. Costway Canada Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

Canada
1 review
0 helpful votes
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Efficace
March 14, 2023

Le produit est arrivé dans de très bons délais et non abimé

Date of experience: March 14, 2023
Canada
1 review
0 helpful votes
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Fireplace
March 13, 2023

Came within 2 days! Exactly as described. Coupon worked well with taxes saved

Date of experience: March 13, 2023
Canada
2 reviews
0 helpful votes
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Love our New Ceiling Fan! As Described and Shipping is Relatively Fast
March 10, 2023
Updated review

Nice products, good prices, decent customer support.

Date of experience: March 9, 2023
Nice products, good prices
February 19, 2023
Previous review

Nice products, good prices.

Date of experience: February 19, 2023
Great website
February 17, 2023
Previous review

Great website. Easy to move around and get order placed.

Date of experience: February 17, 2023
Canada
1 review
0 helpful votes
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Excellent
March 9, 2023

My package arrived in very good time. It was exactly what I was expecting. I will order more items in the future.

Date of experience: March 9, 2023
Canada
1 review
0 helpful votes
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Gutter Walker
March 8, 2023

Ordered online, tracking information was sent quickly, walker arrived when stated. Happy with overall experience.

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Wedding tents
March 7, 2023

Arrived promptly, the boxes weren't in the greatest shape though, I could see the inside of them upon delivery and were pretty beat up. Hopeing everything is intact and accounted for when we inbox them

Date of experience: March 7, 2023
Canada
1 review
0 helpful votes
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Media consul
March 7, 2023

I found a media consul that was right for the space I have. Assembly was straight forwarded I am pleased with the finished product

Date of experience: March 6, 2023
Canada
1 review
0 helpful votes
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Ahead of Tracking
March 5, 2023

The table that I ordered arrived ahead of what the tracking said and was in perfect condition.
All parts appear to be here. I won't be assembling until Spring, but so far so good!

Date of experience: March 5, 2023
Canada
1 review
0 helpful votes
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Quick help to a Senior first user.
March 2, 2023

Thank to Holly, COSTWAY Company has been redeemed.
I was a frustrated first time user with on line shopping.
Holly did a follow up message. I needed help with "tracking" and my daughter took over. Two(2) days later my purchase came by UPS. My only disappointment was I didn't handle the purchase myself, but it was reassuring to know that there was someone to help me.
From an 85 year old who isn't going to give up. I just learn slower.

Date of experience: March 2, 2023
Canada
1 review
0 helpful votes
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Rolling shelf
February 28, 2023

Desired item in stock at a good price. Works well.

Date of experience: February 28, 2023
Canada
2 reviews
0 helpful votes
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Wonderful shopping experience
February 25, 2023

Very pleased with the experience. I have shopped Costway in the past and enjoy browsing.

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
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Easy to order and shipped quickly
February 24, 2023

I was a little skeptical as I've never heard of Costway before and their prices seemed reasonable. I gave it a try and must say i'm very impressed and will be ordering again as they have a lot to offer!

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Very satisfied with purchase.
February 22, 2023

Well done, easy and simple to order. Ordering with UPS is a little slow, they aren't the best partner for deliveries UPS is not even able to follow a box properly and to know if they picked up package or not. Costway is great in overall.

Assembled my bed base, very satisfied, easy to assemble by myself and great price/quality better than wayfair.

Date of experience: February 22, 2023
Canada
1 review
0 helpful votes
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Safe Box
March 23, 2023

My order was supposed to be delivered within 48 hours but I didn't get it for exactly two weeks later. I had to phone to see what happened to it but I was told they were backlogged because of so many orders. I wished they communicated with me about the problem instead of me worrying as to were it was and not letting me know until I emailed them trying to trace it. I was about to cancel my order but they reassured me it would arrive shortly.

Date of experience: February 21, 2023
Canada
1 review
0 helpful votes
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Was frustrating trying to navigate the system but PH-Regine in the chat was amazing. I will purchase again from the site

Date of experience: February 21, 2023
Canada
1 review
0 helpful votes
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Tell to fedex do not drop off the boxes out side the doors of the building, we were at home the delivery never rings the bell.

Date of experience: February 19, 2023
Lydia C. Costway Canada Rep
over a year old

Hi,
We are sorry that the shopping experience did not meet your expectations. If there is any quality problem after your package is unpacked or there is any damage during shipping, we will provide you with reasonable solutions. Your suggestion is the biggest driving force for us to move forward. You can contact us at [email protected] at any time.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Lawn Fixtures
February 18, 2023

Easy to order on line, and deliver was quick. Also, easy to put together.

Date of experience: February 18, 2023
Lydia C. Costway Canada Rep
over a year old

Hi,
Thank you for taking the time to share your 5-star Costway experience. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Underwhelming shopping experience
February 21, 2023

There were several inconsistencies in the product dimensions and descriptions for ride-on diggers, so it took me longer than I'd like to make a decision.

I took the warehouse 5 DAYS just to get a label on the package and for the courier to pick it up. The delivery time outside of stated shipping expectations and there was no communication from Costway about the delay.

Date of experience: February 17, 2023
Lydia C. Costway Canada Rep
over a year old

Hi,
We are sorry that our products have caused your misunderstandings. I am wondering if you can provide product information so that we can optimize product links and we would like to offer you a coupon.
Kind regards,
Costway Team

Canada
1 review
0 helpful votes
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Shipping was misleading
March 19, 2023

Order was placed on Canadian website. No shipping information was given when the order was placed. First UPS tracking said shipping from Calgary, Alberta to Edmonton, Alberta / Delivery next day. Package was not delivered next day. UPS tracking then subsequently failed to give a delivery update. I messaged Costway who then advised that the item was shipping out of a warehouse in the USA. I said cancel it. They said OK. Approx. 12 days later the item was delivered! I was frustrated and feel that I was misinformed about the shipping situation and that customer service did not follow my instructions.

Date of experience: February 17, 2023
Lydia C. Costway Canada Rep
over a year old

Hi,
We have warehouses in the United States and Canada, so sometimes we will transfer goods from the US warehouse. We are very sorry if our delivery method is misleading. We sent a coupon to your account to make up for the delay in canceling the order. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway Team